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Business Profile

Property Maintenance

M.S.N Hauling and Clean-Out Services L.L.C.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the end of September I paid ******* **** of M.S.N a $10,938 deposit for a project that involved drainage, grading work, rock installation, paver edging installation, and creation of a curb to divert water from the driveway at my personal residence. The total project cost was $17,820. Here is M.S.N's business information:#L19000079585 #***** M.S.N Services LLC ******************************* ******* and his team graded the driveway and installed the drain. We asked him to stop installing the pavers when he was half way through because they were being installed incorrectly both structurally (no footer) and were not aesthetically pleasing (very few cuts and large amounts of cement between them). I paid M.S.N a $10,938 deposit in September.After **** removed the pavers that were installed he agreed to come back and install the rock, finish the curb, etc. Since November 20th he has not returned voicemails or text messages. I sent him an email on December 5th requesting he refund me $5000 of the deposit based on his breakdown of the project and what portions he completed. He has not responded.

    Business Response

    Date: 01/09/2025

    This response was taken verbally by BBB:

    The customer broke the contract. There is no money owed back to the customer. The monies received were not enough to cover the labor and materials of what was provided prior to the customer breaking the contract. At this time, we have agreed to just part ways and not pursue any balance owed.

M.S.N Hauling and Clean-Out Services L.L.C. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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