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Business Profile

Storage Units

State Storage Largo

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a storage unit from this business from June/2023 through February/2024. I gave them a 30 day notice in January/2024 that I would be vacating the unit. I was on automatic payments through December/2024, a which time I terminated my automatic payment agreement, and made one-time payments for January/2024 and February/2024. I made 9 total payments of the agreed rent ($267.49 including tax), removed all my belongings on 2/25/24 and took off my personal lock. On 3/13/24 they texted me a notice that my move out date was 3/13/24 and they automatically debited $100 from my bank account without permission. I was given no opportunity to review or dispute the $100 charge, and when I called and spoke to Lucas (the same person that i gave the 30 notice to) He said it was a fee for not sending pictures of the cleaned out unit. I advised him that one, nothing was ever said to me about sending pictures of the unit. And two, he no longer had permission to automatically debit my bank account. He had no response but "Do what you have to do." I want a refund of the $100 since he took it without permission.

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