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Business Profile

Storm Windows and Doors

Betterview Window and Shutter, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storm Windows and Doors.

Complaints

This profile includes complaints for Betterview Window and Shutter, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Betterview Window and Shutter, Inc. has 3 locations, listed below.

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    • Betterview Window and Shutter, Inc.

      13111 92nd St Largo, FL 33773-1331

    • Betterview Window and Shutter, Inc.

      11683 87th St Largo, FL 33773-4917

    • Betterview Window and Shutter, Inc.

      14728 Bay Dr Largo, FL 33774-4831

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted BetterView over a month ago. The receptionist, ****, claimed mot to understand my problem. A total of 15 calls were made over 6 weeks time. The *** in my sliding glass door track buckled and needs to be replaced. The door was installed in 2021 and is under warranty. **** no longer answers my calls.. Air whistles through during any wind event.

      Business Response

      Date: 05/08/2023

      Good morning,
      I personally spoke to ******************* Thursday 05/04/2023 and requested *** to send ** the part that was damaged while she was operating the her sliding glass doors. 
      Please see attached the *** confirmation and ETA for the delivery. Service will be completed the week between 05/22 to 05/26 at no cost for the costumer. 
      Thank you!
      *******************************

      Customer Answer

      Date: 05/09/2023

       
      Complaint: 20017549

      I am rejecting this response because:

      Sincerely,

      *****************************

      The time given is not enough to have problem resolved. I appreciate the good intentions but until the work is scheduled and completed this complaint must remain open.

      Customer Answer

      Date: 05/24/2023

      The company has still not honored the warranty and repaired the sliding glass door.

      Business Response

      Date: 06/08/2023

      Her service was completed on May 31st. We replaced the broken part and we did it free of charge. Please check the information with her and remove the complaint. Thank you ! *****************************;

    Betterview Window and Shutter, Inc. is NOT a BBB Accredited Business.

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