We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tree Services

Weck’s Lawn and Tree Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Me. **** was referred by a neighbor to trim 3 large oak trees. He came on 4/1/23 with a contract to sign and requested $****** deposit. He would come back in 3 days on Tues. to do the work. Never showed up or called. I called him on several occasions and he agreed to return the deposit. He never did return ****** or do work. Requesting refund.

    Business Response

    Date: 05/19/2023

    Business response taken verbally by BBB:

    We are still more than willing to perform the job, she just needs to let us know when she comes back into town and we will take care of it. If she wants a refund we will, but we will only refund fact to face as she paid in cash and we will refund in cash, and we want the contract back.

    Customer Answer

    Date: 05/19/2023

     
    Complaint: 19976306

    I am rejecting this response because:
    ************  has said on numerous occasions that he would return the deposit and had a Zelle account to return payment.   There is still a ***** request out there for him to return the funds should he wish to.  ************ knows that our son lives at the house and he could return the funds to him if he wants the contract back and face to face contact.  While I was hopeful that we could have him do the work later this year his complete lack of professionalism and disregard for our requests leaves ** no choice at this point to find a more reliable contractor.  He is welcome to call ** to arrange a time to meet with our son to exchange the contract and cash otherwise we will continue working thru legal channels which will result in additional attorney fees, court costs as well as the deposit.  
    Sincerely,

    *******************************

    Business Response

    Date: 06/19/2023

    Business response taken verbally by BBB:

     I refunded her directly.

    Customer Answer

    Date: 06/22/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

Weck’s Lawn and Tree Care is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.