We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Beauty Supplies

EPANOUIE SKINCARE

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Supplies.

Reviews

This profile includes reviews for EPANOUIE SKINCARE's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

EPANOUIE SKINCARE has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 3 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Jasmine S

      Date: 10/11/2024

      The other two ladies are correct. Never had an issue but now the company cancels my order for a mishap in processing time. They tell me to read the policies and I was extremely apologetic. I had artisan soap products and you need to allow up 15 bus days. I emailed about a fulfillment update on 12th bus day because the website states to allow 12 bus days for processing during promotions. This was doing the Labor Day so they cancelled my order. I understood didnt follow the rules I place another order on Thurs 09/19/24 website states next bus day starts the following bus day. I have no artisan soap in this order, the Labor Day promotion was weeks ago, so this order should have been processed under normal processing times of 3-7 bus days. I give it 13 bus days because mind you because my order is still showing unfulfilled. So what do I do I send an email on 10/08/24, they just fulfilled the order yesterday 10/10/24. Look at the reply I received after receiving the order: Hello,Please stop sending us extremely lengthy emails. We have two order statuses, processing and shipped and you receive email confirmation of both. We cannot provide any updates beyond these email confirmations. If our processing wait time is a problem for you, that's understandable but in the future please refrain from ordering if that is the case. We always fulfill orders, we do not leave orders unfulfilled. If your order isn't accepted, it will be automatically canceled. If your order is accepted, it will be shipped.Thank You,panouie Skincare This was their reply today! Mind you the order was fulfilled and thats what my original email was about. Will post original emails and all interactions Ive had.

    • Rubi B

      Date: 10/02/2024

      They cancelled my order out of the blue. I asked them on instagram for my order and nothing. ***********.

    • Alex A

      Date: 09/06/2024

      Incredibly rude customer service that treats consumers with contempt. They also water down their products ("aqua" is the first ingredient in every single item they sell) and copied their entire business model off of another, more successful company that doesn't dilute their products--- Lovinah Skincare. Read their terms of service and see how shady they are if you do not wish to take this review at face value--- that is a LOT of legalese for a simple little skincare company to have. Scammers dressed up as CEO's. DO NOT PURCHASE FROM THIS COMPANY.

    EPANOUIE SKINCARE is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.