We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Architect

Richard Clay Architect, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Architect.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a consultation with Mr Clay in February of 2021 at which time we paid him a $300 retainer to draw plans for a home edition. We have reached out to him numerous times and when he does answer he always tells us that he has it ready and he will be getting it to us but we never receive anything. We're done waiting for him and want to move on with our plans and would just like our money back. *Update from consumer: ---------- Forwarded message --------- From: **** ** ***** Date: Mon, Jan 9, 2023 at 3:53 PM Subject: Re: BBB Complaint Case# ******** **********************************) To: ***** ******* I apologize if I said the wrong year The date was March 7th 2022. I paid Mr Clay $300 with check number **** from Chase Bank which he cashed. The last time we had any contact with Mr Clay was via email last week in which he said he would now get the draftsman to start working on our plans and finish up. This has been told to us so many times that at this point we just told him we didn't want to use him anymore and to please return our money. We haven't heard back from him. If you need I can try to pull up all the emails that I have sent to him. There is no way to document all the phone calls that we have made to him unless I get records from my cell phone. At one we actually went to his listed address for his place of business. He always says that there is some kind of an issue with either his internet or something and that he will be getting it to us right away. We have been more than patient. I would just like to have my money back and go to someone else. Thank you

Richard Clay Architect, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.