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Business Profile

Security System Monitors

Schlabach Security & Sound Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted this company through their chat system and asked about connecting a data cable inside my home. The person on chat advised that the task could be completed for $145 per hour. I scheduled and had the work completed. The cable was pre-wired so the work was completed in under two hours. I immediately paid what they charged, which was almost $500. I called the business and asked why it was this amount. I was advised that they billed double what I was quoted per hour because they sent two techs. So the true cost of the work was much more than what I was advised that it would cost.

    Business Response

    Date: 12/14/2022

    Business supplied email: *******************
    Use this address for any contact with the Better Business Bureau

    Business Response

    Date: 12/14/2022

    Contact Name and Title: Jarey S********
    Contact Phone: **********
    Contact Email: *******************
    S******** Security & Sound miscommunication to consumer. We charge per man hour but did not quote that way. We reimbursed consumer 1 hour labor($145).

    Customer Answer

    Date: 12/26/2022

    The business responded very professionally and offered a very fair resolution. I accepted their offer and I am completely satisfied with the outcome.

Schlabach Security & Sound Inc. is NOT a BBB Accredited Business.

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