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Business Profile

Cruises

SWAPP LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for SWAPP LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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SWAPP LLC has 2 locations, listed below.

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    • SWAPP LLC

      2627 Shirleys Way Apt 102 Leesburg, FL 34748-3000

    • SWAPP LLC

      4502 Lighthouse Cir Orlando, FL 32808

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/15/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had signed up to go on a a 4 day 3 night Bahamas Family Reunion Cruise sharing a room w/my Sister in Law that resides in Tavares, Fl.

      After making my down pymt which was $25 but l paid $35 the trip cost $374 (2 people) occupancy Final payment due July 15, 2023. I paid $100 in April, well in May l contacted Tara W******* the Owner of this Company, Swapp LLC, and informed her l would not be able to take the trip I am having Major surgery and l will not be healed until God’s will early November 2023 and if she had a Cancellation Form for me to fill out and minus my deposit and to return my remaining balance.
      Well she told me l can’t get my money back that ******** do not return money and it is my responsibility to find a replacement. I contacted ******** Cruise Line that informed me they do not have anything to do with this is between me and the Travel Company because l did not book my reservation with the ******** and that Tara M. W******* Company is a third party vendor. Tara will not return calls or respond to my texts. Then June 1st she deducted another $100 from my account Total: $235.00 but she has not honored my Cancellation nor will she return my balance minus the Cancellation fee if she has one etc.

      In the bogus flyer she put out or distributes it says it has a Cancellation policy before the Final Payment. I have been trying to get this resolved for over a month.

      I tried contacting Tara W******* numerous times and she is still debting my bank card June 1, 2023 Tara took or debited another $100.00 out of my checking acct., l am requesting the remainder of my money back minus the cancellation fee if she have one, and this service or business is deemed not highly favored.

      I look forward to this being resolved with quick resolution. Iit states the Cancellation verbiage on the flyer unless it’s just bogus.

      Thank you.

      Respectfully submitted, ****** ******* ********

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