Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a glassed in lanai from fullview and it was installed in the middle of March. Two months later we are still having having issues with the lanai. most currently it is leaking in six different locations. The leak has spread across the floor causing damage to recently purchased Carpet. Five days ago we called to inform full view of the most latest problem and we have yet to hear from them. For the past two months we have been working with an ill fitting door. We have called four times about the door. In addition, when we went to order our blinds, we were told what we wanted was not an option due to the poor framing insulation making the glass wider on top then it is on bottom.

  Business Response

  Date: 05/28/2025

  Homeowner complaint in regard to the door, we previously already addressed that issue with her husband. A new door was ordered. 

  In regard to the leak complaint, this was the homeowners first leak. Leaks are covered under our warranty. All leaks were addressed, resolved, and homeowner is satisfied. 

  Customer Answer

  Date: 05/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very unhappy. Our enclosure is not well done at all. Door doesn't fit, it's crooked and doesn't seal completely. Frame is scratched, hardware is wrong and just rigged to repair.Job was left dirty. Windows left smeared and areas of caulking stuck on frame and glass. After numerous calls and texts, all visits to repair or replace bad parts we are told, " Oh yes, I see, but that's not my job, that's for another department/person/ manufacturer/window cleaner item to handle.Brand new work we spent thousands of dollars for and it's a sloppy mess.Buyer *************** ********** Village of ************ The Villages

  Customer Answer

  Date: 04/04/2025

  Re: Complaint #********, Central Florida  BBB submitted today, April 4,2025.

  My complaint is no longer valid.  All of my issues are now resolved satisfactorily. Please do not contact this Business,  Fullview Enclosures. They contacted me and arrangements have been made to replace products.

  My complaint was already handled. #********

  Sincerely, 

  ***** ********

  *****************************;

  Wildwood FL 32163

  **************************