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Business Profile

Storage

Lakeside Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a storage unit with Lakeside Storage since October 2021. Rent is due on the first of the month and late on the fifth. I sometimes pay on either of those days. This morning I got a receipt from them for a payment for my unit. I do not have auto pay. I called and spoke with Anthony and told him that I did not give anyone permission to charge my card to make a payment for my rental. Anthony told me that I have a card on file so that means that he is allowed to charge it. I told Anthony that he made an unauthorized payment and he began to argue with me. I asked for the document that states he can charge my card on file without my permission and I have yet to see this proof. After one year with this storage this is the first time someone has made an unauthorized charge.

    Business Response

    Date: 11/18/2022

    Business Response /* (1000, 5, 2022/10/21) */
    We appreciate the tenant's patronage.

    We have read the complaint and conducted an investigation into the matter. We went through the Rental Agreement and determined there were no unauthorized charges to this tenant's account.

    Rent is due on the 1st day of the month. A late fee is charged on the 6th day of the month if rent has not been paid, but the unit is delinquent after the 1st day of the month if rent has not been paid.

    Why is the tenant filing a complaint? What would the tenant see as a resolution to this matter?

    The tenant posted a negative review on our website about this issue, and we responded to it letting her know which section of the Rental Agreement covers this issue. The Rental Agreement was sent to her when she moved in, via email, after she signed it. The tenant acknowledged receiving the email.

    We thought the issue was resolved after we let her know to reference her Rental Agreement. Because she had an issue with us processing the card that she stored on file, she could remove it from our system or let us know not to process it until a certain day to prevent this from happening again. The tenant stated she would be moving out of her unit by the end of this month, therefore cancelling her agreement with us.

    The tenant never stated that she needed another copy of her Rental Agreement. We will be happy to provide her with another copy of her signed agreement if that is what she is seeking.

Lakeside Storage is NOT a BBB Accredited Business.

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