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Business Profile

Passports and Visas

USPassport

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Passports and Visas.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This online business website offered online passport filing (US Govt.form DS-11) I completed the online version of this form and provided the credit card fee of $179.80 and was led to believe this amount represented actual U,S, Passport filing fee. Upon presenting the printed form from this transaction to the ********* Office,****,***,the passport clerk informed me that all I had was a DS-11 form and collected fees had nothing to do with an official passport ******************************* charged me the following:-New passport DS-11 $89.95 ******************* ***** -Passport card ***** ***************** ***** I see this as a misrepresented product/service,a scam if you will. MOST CONCERNING IS MY SENSITIVE PERSONAL INFORMATION THEY CAPTURED THROUGH THE ONLINE TRANSACTION.

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