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Business Profile

Remodeling

John Doyle Total Remodeling

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted ****** ********************** who works for, John Doyle Total Remodeling, to do install a French drain on my property on August 18, 2024. He provided me with a written invoice for the requested work. I informed Mr. ********************** I needed HOA approval first on August 19, 2024. Mr. ********************** kept pressuring me to send him the deposit amount of $1200.00 to save my spot, that no work would be done and if it was not approved my deposit would be refundable immediately. Mr. ********************** asked me to send the $1200.00 via Zelle and provided his number. I sent the $1200.00 to Mr. ********************** to save my spot with the understanding my money was fully refundable. On August ******* I notified Mr. ********************** my HOA did not approve the French drain and I would like my money returned to me. On August 22, 2024, ****** ********************** texted me he would refund my $1200.00 and did not. Mr. ****** ********************** texted me that owner his father who handles all the business went ahead prematurely and purchased the equipment, but his father would return the equipment and obtain a refund to get my $1200.00 deposit back. ****** then asked me to contact his father and gave me his father number. I texted Mr. **** ********************** the owner and was told he would return equipment and give the money to ****** to give me.****** promised he would send the funds to me that day, he did not. ****** then said he was finishing up a project and the check he got from customer he would pay me my $1200.00, he did not. Then ****** proceeded to say the bank put a hold on the check and had to wait till monday. Monday came and I reached out multiple times, he did not respond. I reached out to owner and did not help. I want my deposit back as promised. No work was ever started. The company is refusing to give me my money back.

    Customer Answer

    Date: 10/02/2024

    Forgive me if I spelled your name wrong. I gave you my word I would send you the text messages by end of today , below are the text messages from ******************************* and I. I have other text messages from the other day when he said he would file harassment charges on me if this is not fixed. Please let me know if you want those texts. In those texts Mr. ********************** says his son ****** has used his invoices on side jobs and was told by Mr. ********************** not and that ****** works for him. Below are the text messages from August when Mr.********************** was getting my refund to give to ****** to take care of me.

    Business Response

    Date: 05/08/2025

    This response was taken verbally by the BBB:

    At this time the consumer has been given a refund by my son who was the one who bid the job. 

John Doyle Total Remodeling is NOT a BBB Accredited Business.

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