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Business Profile

Water Well Pumps

Clark's Pump and Well, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Well Pumps.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/16/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June of 2021 had a new pump and tank put in. Since having that work done it's been nothing but problems with my system. I had another company come out to fix what should have been done the first time. The vendor had to do a new pipe and wiring harness. Now the air tank is bad, and I need to replace it.

    Business Response

    Date: 09/16/2022

    This is the first notice we have gotten that there were anymore issues regarding this property. We heard nothing about the tank being bad , most times you have to add air to the tank to get it working. The new contractor may be trying to get you. Since you hired a new company and had them work on your system , you have voided the warranty with us. Have a good day. 

    Customer Answer

    Date: 09/16/2022

     
    Complaint: 18034527

    I am rejecting this response because:
    He charge me nothing for the tank since it was under factory warranty. I was out there the whole time and saw all the old wire and the holes in the pipe. Just like when I had you out to fix the *** pipe that had a crack in it because of cold weather. The same pipe started leaking again when you guys couldnt make it out the same vendor (********** well and pump) came out and put a better quality of pipe on and I havent had a problem since. Why would I keep having you come out paying you every time when the quality of work it why we have problems. The pipe and wires should have been put in new when the pump was put in. If that would have been the case I wouldnt have to pay a second time for it to be done. Looking at your reviews it looks like Im not the only one to have this problem. I not looking for a complete refund but I should be reimbursed for the work that was just done 

    Sincerely,

    *************************

Clark's Pump and Well, LLC is NOT a BBB Accredited Business.

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