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Business Profile

Resort

Longboat Key Club & Resort

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a vacation to 2 of the opal collection properties 1 at the ******************* resort and also at the longboat key club resort for Feb. 20 to Feb. 24th the ******************* has a 7 day cancel policy and ************* has a 14 day cancellation policy. I assumed both resorts had the same cancellation policy because they are both part of the Opal Collection.We were trying to decide which opal collection resort to stay at but had a family emergency and unfortunately had to cancel our plans so I called the resorts on Feb 8th and had to cancel both reservations the ******************* understood my issue. The longboat key club resort was nasty and would not cancel my reservation because I called 1 day too late. I understand their policy but they would not make an exception and just would not refund my deposit and instead they charged me the full of the total stay which is $2776.41.Ive been trying to call them for 4 days left a message and they are not returning my call. Can you please help me.

    Business Response

    Date: 03/07/2023

    Good afternoon ********************,

    Thank you for taking the time to reach out regarding your concern. Each hotel has their own cancellation policy and timelines. I understand after speaking with the Director of Resort Operations, the hotel was flexible and instead of charging the full cancellation only charged two nights as a penalty and refunded one night's room in tax in the amount of $925.47 which was credited back to your account on February 14, 2023. In addition, offered a second option to move your full deposit towards a future date within a calendar year and you declined this option and instead chose the option of refund for one night. 

     

     

     

Longboat Key Club & Resort is NOT a BBB Accredited Business.

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