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Business Profile

Auto Brokers

The Ronning Company, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Ronning Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The Ronning Company, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a car on August 30 from the Ronning Brothers in ******** and was advised there was only one code on it when I noticed the check engine light. The greased the others obviously before showing me and letting me look it up. Being the only code I purchased anyway knowing the cost of repair, but the next day more error codes and the battery light came in. I bought a new battery, and its still on. There are obviously more code issues and I was lied to the shape of the car was misrepresented and I was frauded. When I brought it to the owners atttention he told menhello grow up just for bringing it to his attention.

    • Initial Complaint

      Date:08/12/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Repair fees will be in excess of $5000. I was assured the car was in top condition by Rionning.
      I contacted them about the problems with the 2003 Mercedes 500 SL I purchased on July 30, 2022. Although the car seems to run fine there are several problems I encountered within the first week of ownership and have had to take it in for service and repair.
      I know purchasing an older car there maybe problems that the car will have and is an "As Is - No Warranty" sale. But the list of problems with this car far exceeds what normal expectations are of problems with this type of car or from a dealer.
      The list so far contains:
      Convertible Top - not working, first time I tried to put the top down it stopped after the trunk lid was raised and would not open or close. The service center believes the hydraulics are broken and need to be replaced as hydraulic fluid was found on the passenger's seat
      Check Engine Light - this started to come on Monday (2 days after purchase) checked gas cap as this is what does cause the light to come on at times. Service center is checking this to see what the problem is.
      Control System - the system has a malfunction and is requesting a code thus it cannot be accessed to check basic car functions - oil level, NAVI, radio setting, etc
      Keys - You told me that the key that was not working could be reprogrammed by a Mercedes dealer. This is not true as I went to the dealer and was informed that the key is damaged and will cost around $400 to replace
      Flashing Waring Lights - when the car is locked the warning lights come on and flash until the car is unlocked. The service center feels that this is related to a secondary battery that needs to be replace.
      CD Changer - Although the changer will accept the 5 disc cartridge, the radio cannot access the changer to play a CD.
      Parking Break - The release handle is not attached to the Parking Break. If the Parking Break in used there appears to be no way to release it
      Plus others to be determined

    The Ronning Company, Inc. is NOT a BBB Accredited Business.

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