Reviews

This profile includes reviews for Kustom US, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Kustom US, Inc. has 16 locations, listed below.

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  Kustom US, Inc.

  640 E State Rd 434, Suite 1000 Longwood, FL 32750-7567

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  Kustom US, Inc.

  12620-3 Beach Blvd Unit 265 Jacksonville, FL 32246-7130

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  Kustom US, Inc.

  1871 McFarland Pkwy Alpharetta, GA 30005

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  Kustom Disaster Recovery & Restoration

  200 Powell Dr STE 104 Raleigh, NC 27606-1300

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  Kustom US, Inc.

  1215 W Houston Ave Gilbert, AZ 85233

Review Details

• Review fromScott N

  Date: 01/06/2025

  5 stars
  I hired Kustom to remodel our shower. All I can say is that they were a complete pleasure with which to deal. They went above and beyond the service I requested. Our project manager, ***** ****, was one of the nicest, most competent, people I've ever had the pleasure to work with. the installer, ********, was meticulous, clean, and able to accomplish a very detailed design. While we received other quotes ranging from $12K to $15K, Kustom was able to accomplish the task for half the price. I will not hesitate to use them for any future remodeling.

• Review fromAli A

  Date: 09/23/2024

  4 stars

  Ali A

  Date: 09/23/2024

  In our opinion, we would not recommend Kustom US, **** to our friends and family based on our experience. We contracted them for a complete rebuild of our home following a fire, and we believe the project has experienced excessive delays, extending beyond two years. In our view, these delays were due to ongoing scheduling issues, unmet deadlines, company instability with multiple changes in project management, and what we consider substandard workmanship, requiring frequent rework. It took over two and a half years for the project to finally pass city inspection, after several failed *********** our opinion, the finishing work does not meet acceptable standards of quality. We are considering legal action to recover costs related to secondary damages, and unfinished work. We estimate these secondary damages, caused to the existing structure, to be in the tens of thousands of dollars.Additionally, we feel that the contract provisions regarding change orders were not followed consistently, which contributed to additional cost.

  
  

   

  
  

  UPDATE:

  
  

  This review reflects the company’s strong commitment to accountability and customer satisfaction. Despite challenges during the management of our large rebuild project, Kustom US implemented significant changes at various levels of project and business management. The company’s executives and the local business management in Phoenix, AZ, demonstrated an exceptional effort to address concerns and meet our reasonable requests for corrections. While we sincerely hope to avoid the need for another emergency restoration or rebuild, we can confidently recommend Kustom US, particularly their Phoenix office, for their highly professional attitude and service.

  Kustom US, Inc.

  Date: 09/24/2024

  Thank you for your feedback. Your feedback is important to us, and we're dedicated to resolving these concerns. An Operations Manager will contact you to discuss your experience in more detail and address any unresolved matters.

• Review fromCarrie A

  Date: 09/21/2024

  5 stars
  I cant say enough good things about Kustom US in *******, **! After we experienced water damage in our home, their team came out quickly, assessed the situation, and got to work right away. From start to finish, the communication was excellent, and they kept us informed every step of the way.The restoration crew was professional, courteous, and clearly knew what they were doing. They handled everything with care, and the quality of the work exceeded our expectations. Our home looks even better than it did before the damage, and they made the whole process stress-free.I highly recommend Kustom US for any restoration services their team is top-notch and truly cares about their customers!This review highlights the professionalism, communication, and quality of service from Kustom US.

• Review fromJoseph G

  Date: 05/21/2024

  1 star

  Joseph G

  Date: 05/21/2024

  We have been dealing with this company for going on 7 months now! I should have listened to my wife, when at 1 in the morning when we had our house fire (Power panel blew up, smoke damage upstairs and downstairs), this guy shows up to give us his "Business Card' for Kustom Restoration, and to tell us that he is "Here to help". My wife called him an ambulance chaser, She was right.After 7 months, we still do not have the right stove (3 try is a charm, right *****?) We are still waiting for the correct HW heater we purchased in January. I should have made a blog about this nightmare, but 1- I did not see this job lasting as long & 2-I will just upload screenshots and emails between us and Kustom. We lived 1 month with no water other than what we got from the tub, after ***** told us "Sure, your ok to move back in!" My sone did not have a working bathroom for over a month, (This is after they caused the sewage to backup downstairs, and tried to blame us and attempted to file another claim. (We had pictures of the paper towels they shoved down the drain, AND video from roto-rotor tech pulling out the same paper towels from the pump.I could also tell you about they only put the front feet of the washer and dryer, not the back feet. Which caused the metal corners of the W/D to ***** the **** floor. Still waiting for that, the blinds, the floor molding, sealing my son's toilet, lights, screens for my windows, front door seal, (When the sprinklers came on this month, the water flooded the landing, as there was no weather stripping around the door. I can only get them to text, as they will not return phone calls or emails, is when I called their corporate headquarters. But I have to do this every 2-3 weeks otherwise the show up for 2 hours every 2 weeks on average. Still no mirrors in the bathrooms, *****?? they have been sitting in our front room for a month now! I will say.

  Kustom US, Inc.

  Date: 06/07/2024

  Thank you for your feedback. We sincerely apologize for the issues you faced. Your concerns are important to us, and we're dedicated to resolving these concerns. An Operations Manager will contact you to discuss your experience in more detail and address any unresolved matters.

• Review fromChris S

  Date: 03/14/2024

  5 stars

  Chris S

  Date: 03/14/2024

  I am happy with the support I received from Kustom during my stressful house flood. I had direct communication with the **************** teams. My house was fully gutted and I'm happy with the restoration procedure they provided, as I was able to provide input throughout the procedure.

  Kustom US, Inc.

  Date: 03/19/2024

  Thank you so much for taking the time to share your experience with Kustom during such a challenging time. We understand how stressful a flodded house can be, and we're glad we could be there for you every step of the way.We greatly appreciate your kind words about our repair and remodel teams. At Kustom, we strive to maintain open communication with our clients to ensure their needs and preferences are met throughout the restoration process. It's wonderful to hear that you felt empowered to provide input, and we're delighted that you're satisfied with the restoration procedure.Should you ever need our assistance in the future or have any questions, please don't hesitate to reach out. Your satisfaction and peace of mind are always our top priorities.

• Review fromGenara S.

  Date: 02/09/2024

  1 star
  Please read this review before deciding to use this company- long nightmare and still has not been resolved for over a year. I will make it short. Poor customer service, they blame everyone and anyone don't follow through with anything still has not finished our house and blame us for not being able to finish after they had time to finish us by us being in an air bnb so they could . They lack empathy or respect for you and your home-- Broke into the house while they were working on it because they kept leaving doors unlocked and lack of respect for time will tell you a worker will show up and they don't or will and will show up drunk or not knowing what they were sent to do. They have measured our bathroom 5 times for a shower door and we still don't have one. We have over four project managers and each one blames the other and doesn't take accountability for anything and everything. We just want our home finished and to be done with this company our flooding of our home was the least part of the nightmare dealing with Kustom and other lack of recovery and restoration has been horrible.

• Review fromTerry T

  Date: 12/20/2022

  1 star
  Think twice before allowing this company to do any work for you. They were somehow recommended by my insurance carrier (large national brand) to check out a rooftop terrace leak that I had. While awaiting an insurance response, Kustom came out to tarp the terrace temporarily. Somehow tarping a terrace with 120 square feet of tarp and a roll of tape took 19 man hours to complete despite the fact that the actual job took less than 2 hours for 2 guys. Further, they used a super expensive heat shrink type tarp that was never heat shrunk to any surface despite that being the "recommended" product for the job. The tape came free from the Stucco less than a day later. Upon work completion, they provided a single line item quote for $1658 (before the "discount" was applied this was supposedly a $2800 Job!) After several requests for a more detailed quote I was told by a manager at Kustom that my urgency was "comical". I never saw their original invoice hit my inbox but apparently instead of following up to ensure I received it, Kustom decided instead to file a lien on my property. How's that for comical. The invoice that I did finally receive was so full of anomalies and misdirected line items that you would need to be a forensic accountant to understand it. At the end of the day there were "discounts" provided against line items that weren't even supposed to be charged in the first place - but the most egregious, and potentially fraudulent charge, was the labor. Trying to listen to them legitimately and honestly explain how taping down a tarp took 19 man hours was probably the most preposterous thing I'd ever heard. My experience with Kustom was terrible. I was ripped off, financially threatened, and insulted at the same time. Avoid them at all costs. I gave them one star only because you have to choose a star rating.

• Review fromTricia O

  Date: 09/02/2022

  2 stars
  We have been working with this company for over 7 months to repair water damage to kitchen and 2 bathrooms. They approached us, and said they work with insurance claims and have satisfied customers all the time. However, this has not been the case for us. It takes weeks to get anyone to come and do work. They don't come on the days promised, and sometimes they show up in the evening. Our main floor and one upstairs bathroom of the home have been unusable since January of 2022. It is now September. We are given one excuse after another for why the work is not finished.