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Business Profile

Golf Cart Repair

Golf Cart Bazaar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Golf Cart Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 24, 2023 I purchased 2 golf cart batteries from ***** at Golf Cart Bazaar, ***************************************. The next day I contacted him regarding the batteries not holding a charge and he recommended I give them more time to charge. I did so and they seem to come up to the proper level and I left it at that. I checked again over a period of a few months and they were not performing as they should. Before the year warranty was up, on June 18, 2024 I contacted ***** who said he was only the middle man and couldnt do anything about it. I contacted the factory who said my seller should handle it, but they could sell me 2 new batteries if desired. I then contacted ***** again and related this info with no results. At this point ***** is not responding anymore, probably hoping this will just go away. I am quite inconvenienced by this, not to mention the additional expense of having to get new batteries. Please bring this to his attention and let me know what transpires. I am enclosing some messages and texts that we exchanged. Thank you.

    Business Response

    Date: 10/02/2024

    Customer bought USED batteries. The customer needs to reach out to the manufacturer as thats how warranties work with batteries I as stated am a 3rd partyI never stated in verbal or physical that I personally have warranty abilities on the batteries. 

    Customer Answer

    Date: 10/03/2024

    I am simply desiring ***** to "take care of the situation" as he stated on Aug 1, 2023. If it was the manufacturer's responsibility, he should of said so at the time. He didn't, and indicated that he would handle it. Even the manufacturer said to go back to my seller. It really seems fairly clear as to the solution.

    Customer Answer

    Date: 10/11/2024

     
    Complaint: 22368864

    I am rejecting this response because:

    What response? No effort made to resolve issue.

    I am simply desiring ***** to "take care of the situation" as he stated on Aug 1, 2023. If it was the manufacturer's responsibility, he should of said so at the time. He didn't, and indicated that he would handle it. Even the manufacturer said to go back to my seller. It really seems fairly clear as to the solution.

    Sincerely,

    ***** *********

    Business Response

    Date: 10/23/2024

    Where exactly and who exactly told you to go back to the seller ? Please send over there number and address so I can contact. Also as stated you have no paper document for a warranty on used batteries I am sure because I dont give any warranty on used parts. I hope this helps 

    Customer Answer

    Date: 10/31/2024

     
    Complaint: 22368864

    I am rejecting this response because:

    The factory, Extreme Batteries in ******** said to go back to the seller, not-withstanding your own written words (see messaging docs pdf, Aug 1, 2023 message) stating you would take care of the problem. The issue is not about the "warranty" so to speak, just about you keeping your word. 

    Sincerely,

    ***** *********

    Customer Answer

    Date: 12/05/2024

    The business has not made a good faith effort to address the issue. All the conversations have been about avoiding resposibility. My complaint is based on the owners word that he would take care of the problem, (pic enclosed) and he has not. Please note his response is and has been unsatisfactory.             

    Customer Answer

    Date: 12/18/2024



    The business has not made a good faith effort to address the issue. All the conversations have been about avoiding resposibility. My complaint is based on the owners word that he would take care of the problem, (pic enclosed) and he has not. Please note his response is and has been unsatisfactory. 

  • Initial Complaint

    Date:06/28/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Golf Cart Bazaar LLC to repair my golf cart at my home address in ******. The business sent a man named ***** to fix the cart on March 23, 2024. ***** came over and looked over the cart and diagnosed that it needed a new voltage regulator and the part would need to be ordered and he would have to come back. I contacted the owner and I agreed to pay for the part up front along with the service charge for the technician. After multiple texts the owner got back to me on March 30 and said that he was out of town and had to fire the technician, *****, that had originally come out to my address. I sent multiple texts to the owner with the last one being April 18, 2024, asking when someone would be by to fix the cart and install the part I ordered through his company. I asked for refund on a refund on April 23, 2024 and the owner got back to me and said he would refund me the cost of the voltage regulator, $39.99 within two weeks. My last text to the owner was on May 17, 2024 and no refund has been received as of this date and no further messages back from the owner either.

    Business Response

    Date: 07/09/2024

    We will gladly refund the $39.99 charged for the cart. I am the owner and did not personally deal with the customer. I will issue a check for the amount of $39.99.

    Customer Answer

    Date: 07/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Golf Cart Bazaar is NOT a BBB Accredited Business.

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