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Business Profile

Property Management

Sentry Management, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Sentry Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Sentry Management, Inc. has 46 locations, listed below.

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    Customer Review Ratings

    3.34

    Average of 167 Customer Reviews

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    Review Details

    • Carl M

      Date: 07/16/2025

      This company caters to it's customers' Board of Directors, however it doesn't care about the individual owners. I have $1.1 million contract that is crashing because the building manager, ******* **********, won't even respond to buyer's request for their lender required "Condo Questionnaire" that only the management company can provide! She is the building manager for Sentry and doesn't even return calls or emails! If your *** is considering Sentry as a management company, BEWARE! Since their lack of responsiveness is the only reason my sales contract is failing, I am filing a complaint with the ****************************. Every other management company is supports these "Condo Questionnaires" and just charges a fee for completion. I don't care about any fee!

    • Rudi R

      Date: 07/10/2025

      Terrible experience with this company. They are not customer friendly and care less about helping you.

    • Erika W

      Date: 07/04/2025

      Erika W

      Date: 07/04/2025

      As a member of an HOA BOD, I have had the pleasure of working the Sentry Management for more than 10 years. We previously had *** ***** and now have ***** ********* as our communitys property manager. They have always been incredibly knowledgeable about our community and industry, and have done an excellent job of advising our BOD. Especially when we have a major decision to make regarding the community. When an issue arises, (internal or external), Sentry Management, ***** specifically, works expeditiously to bring us to a resolution. If your neighborhood is considering a change, or looking for an HOA/condo property management company, I highly recommend the ************** of Sentry Management.

      Sentry Management, Inc.

      Date: 07/19/2025

      Excellent customer service is our expectation. It is wonderful to hear that a customer is pleased with the level of professionalism our teams provide. Please let us know if there is anything we can do to improve our service to your community. Thank you for the 5-star rating.

    • Isabel V

      Date: 07/01/2025

      After reporting violations to ********************, this company has blocked my access to their online portal, prohibiting me from making my monthly *** **** payment. I have reported this abuse of power to the local news.

    • Misty M

      Date: 06/29/2025

      Zero stars would be a better fit. Sentry Management has been barely responsive and will not take ownership or responsibility for any issues. It is a game of I'll report it, they'll report it, nobody will let you know what the status is. Wait 3 weeks, report it again if not resolved, repeat if necessary. How can the BBB give this kind of service an A+ rating. They are failing in almost every review I find. I found all bad reviews since 2022. Please look into this, I used to believe in the BBB but wondering if there is even a point to having a BBB.

    • Chris G

      Date: 06/25/2025

      Chris G

      Date: 06/25/2025

      I've had a great experience with Sentry Management. I worked at different properties and from the start, their team has been professional, responsive, and easy to communicate with. The staff was always courteous and respectful. The property itself was well-maintained, and I always felt that my concerns were taken seriously. It's clear they care about both the condition of the property and the satisfaction of their occupants. I would definitely recommend them to anyone looking for reliable property management.

      Sentry Management, Inc.

      Date: 07/19/2025

      We appreciate your kind words and could not agree more about our Sentry team. Thank you for taking the time to share your feedback and 5-star rating!

    • Katherine D

      Date: 06/19/2025

      Property manager is completely unresponsive to phone calls. Issues are not addressed and resolved.

    • Kirk H

      Date: 06/11/2025

      Kirk H

      Date: 06/11/2025

      We are a small complex here in ************* but with all the challenges of the larger neighboring associations. We are very fortunate to have Sentry ***************** and ******* C as our CAM to be an effective board. Sentry and ******* C continually guide and coach us so that we maintain compliance which allows us to be an effective board. We appreciate their dedication and assistance. **** *.

      Sentry Management, Inc.

      Date: 06/23/2025

      Excellent customer service is our expectation. It is wonderful to hear that a customer is pleased with the level of professionalism our teams provide. Please let us know if there is anything we can do to improve our service to your community. Thank you for the 5-star rating.

    • Robin R

      Date: 06/10/2025

      Robin R

      Date: 06/10/2025

      This is ***** with RNR plumbing i been working with sentry management for a while and i have to say the management is very easy to work with and for always get paid on time

      Sentry Management, Inc.

      Date: 06/17/2025

      We appreciate our vendors and consider them trusted partners in providing top-quality service to the communities we are honored to serve. Thank you for the wonderful review and the five-star rating.

    • Jessica L

      Date: 06/06/2025

      Jessica L

      Date: 06/06/2025

      Zo with Sentry management was incredibly helpful and very responsive when I had a ceiling leak that needed repair. He helped coordinate all of the repairs that were done and kept me updated throughout the whole process. 5 stars!

      Sentry Management, Inc.

      Date: 06/13/2025

      Thank you, *******, for taking the time to share your thoughts and feedback with us. We are grateful for your honest feedback and glad that you feel that we're on the right track! I will forward your kind words to Zo as well.

    Sentry Management, Inc. is BBB Accredited.

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