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Business Profile

Fast Food Restaurants

Wendy's

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On multiple occasions I have gone to the Wendy's store location: ********************************************************************. The previous 3 times I have encountered a very angry, disrespectful employee that acts as though she is going to take my order but then becomes extremely hostile.( Last time being 1/19/2023) I refuse to eat at Wendy's now out of fear that the employee there will tamper with my food. I have called into the store location in an attempt to collect information on the female employee to report to wendy's corporate but they all seem to disregard the matter and or hang up on me. I called into corporate and reported the matter and was told that A district manager would reach out to me about the matter and I have yet to hear anything from anyone. I am seeking a resolution for this not only the female employee but also the entire store. They all seem to have the same issue and something needs to be done. In the past when i ordered food the bread would be hard, fries would be cold, and when coming in to ask for something fresh the employees become hostile. This has gone on at this store for too long.

Wendy's is NOT a BBB Accredited Business.

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