We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Music Distribution Companies

Wholetones Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music Distribution Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered three music players on November 29, 2024. The players have never worked correctly. I have emailed support several times, and each time I am given a runaround. Each player has to be plugged in, which was not portrayed on the website as they were sold as being portable music players. One shuts off after playing 5 minutes, and the other ones have a buzzing sound present. I have completed the multiple troubleshooting suggestions, but these are not my products, and they should be troubleshooting them. I paid for a product I have not been able to use.

    Business Response

    Date: 01/07/2025

    We strive to ensure our customers are satisfied with their purchases. Allow me to address the concerns:

    Portability of Music Players
    We have some Music Players that include an internal battery and some that do not. It is clear on our website: "Power Source Required: No Internal Battery" for the Nature and Meditation speakers. The Classic speaker does include a rechargeable battery and is higher in price because of the battery.

    Technical Issues
    As we have an extremely low defect rate on the speakers, we ask customers to try a few troubleshooting suggestions to determine if the speaker is defective. Usually the problem is as simple as resetting the ** card because they can shift during shipping. We try to remain ecologically responsible by doing simple troubleshooting before reshipping an item and junking inventory that is not defective. If the unit is determined to be defective, we are happy to send a replacement and only ask that the customer "recycle" the defective unit or we will refund if the customer does not want a replacement.

    Our goal is to ensure customers fully enjoy the benefits of their purchase. We are happy to continue with the troubleshooting and either refund or replace any defective speakers the customer has purchased.

Wholetones Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.