We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plastic Surgery

Comprehensive OB-GYN of the Palm Beaches, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plastic Surgery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a visit on 6/21/22 where my Doctor disclosed to me that he THOUGHT it might be polyp around my ovaries, that he couldn't tell & wanted me to come in for a Hysteroscopy w/ possible D&C removal of the polyp if it was located. I was told they would call me before this procedure with my estimate for this procedure. They advised me twice over the phone that my cost for this procedure was $177. My $2000 deductible still also had not been met prior to this procedure. After this procedure on 7/22, I received my ******** cost for this procedure was an additional $1,526.49. With the office seeing that my deductible had not been met, my out of pocket would have been a lot more than $177. I contacted the office multiple times about this, & I was told that they did not run any wrong CPT codes prior to y procedure. I told the office that had it been run properly, my cost would have been higher & I would not have had the procedure knowing the cost was this high; as this procedure was not 100% necessary. Especially because the D&C was not conducted. The manager was not working with ****** eventually stopped hearing back from her. The manager *** did also advise there was no way the wrong CPT codes were run prior to the procedure because she handled these herself; typically a procedure coordinator would handle these. I called to ask for my Proof of ************ ****** told me they did not keep it in my file. I have left 4 different messages with this office for ***. I have even requested for my records ****** have yet to provide release. I understand typos can happen, but this is fraud. Had I been given the correct estimate, I would have cancelled my appointment. I am writing to dispute this charge of $1,526.49, or most of it for the wrong CPT code entry error during my proof of eligibility. A $2000 deductible would require a higher out of pocket than $177. The manager of this business did not try to help resolve this issue with me & has now sent this balance to collections.

Comprehensive OB-GYN of the Palm Beaches, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.