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Business Profile

Retail Florist

R & R Orchids LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order # ***** at the Vandaman.com for twelve Vanda orchid plants on May 9, 2023. The order total was $386.10 +$126.14 shipping for a total of $512.24. The order was shipped ***** and slated to arrive May 30, 2023 at my residence, *************************************************************. The order was never delivered. I notified R&R orchids on June 2, 2023 and they filed a claim with ***** for a lost package, but stated the dollar amount of the package incorrectly at $386.20. ***** refunded $226.14 only. I maintain that Vandaman is responsible for their relationship with ***** and should be able to pursue ***** for the total dollar amount lost of $512.24. The consumer should not have to absorb a loss that was not their fault. The Vandaman is refusing to refund the difference of $286.10 even though I have repeatedly said Ill accept the difference in merchandise credit.

    Business Response

    Date: 07/03/2023

    Please see attached receipt confirming the full amount of the refund for $512.24 dated May 9, 2023.  *************** is obviously running some sort of a scam or trying to tarnish my business' impecable reputation.  *************** accepted the terms and conditions on my website, which clearly states that we are not liable for any loss or damage in shipping. However, in the spirit of good customer service we issued her a complete refund as evidenced by the attached receipt.  Please remove me from any list that you may have that casts a negative light on my company immediately.  You may email me at ************************************ once you have satisfactorily resolved this issue with ***************. Since it is obvious *************** is a scammer, I highly suggest you do not accept any complaints from her in the future.  

    Thank you,

    ***************************

    President/CEO

    R & R Orchids, LLC

R & R Orchids LLC is NOT a BBB Accredited Business.

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