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Business Profile

Tree Services

Universal Tree Farm

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted the company Universal Tree Farm on November 28th 2022 in order to purchase 1 ********* palm (3 feet tall) from them. I had previously purchased 7 Sylvesters palms from them 4 years ago.I spoke with *********************, the wife of the companys owner *****************, the person who does the sales and installation. She said they will install the on Dec 10th 2022 When ***************** came that day they were installing the palm and I noticed some branches were very dry. He said it was normal because of the cold weather and that it would improve the in the next couple of days. So I paid him $400 with a check and he left. For the next couple of days I saw the palm getting worse and worse, I took pictures and sent them to *********************, and I also called her. She saw the pictures and recognized the palm was in really bad shape and told me she was gonna replace it for a new one. I called both of them several times to arrange the exchange date, but none of them answered my calls or texts. I tried calling them from a friends phone and ****** answered. She was very shocked to hear my voice and again affirmed that they were gonna replaced the palm.Days have gone by and I have yet to hear from them and again they are refusing to answer my calls and texts.Please help me resolve this problem. This company is acting in a very very unprofessional way and has no regards for customer service.I am attaching the texts with *********************.. since Dec 15 to dec 22nd Thanks

Universal Tree Farm is NOT a BBB Accredited Business.

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