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This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For Christmas, my husband gave me a $60.00 gift card. I added it to my account and then made only 1 purchase on Jan 28 for $18.38, receipt #dn2N8Jmnpw Today I logged into my account and have $0.00 on my gift card when there should still be *****.

  • Initial Complaint

    Date:07/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a dozen cookies from the website on 7/8/22. They arrived today on 7/12/22. The cookies were absolutely stale even after following heating instruction. Three of us tried them and none of us could finish our cookie because they were obviously outdated. (We each had a different flavor so it obviously wasn't just a single odd ball). I attempted to reach out to customer service on the website and was given a mobile phone with the instructions to "text" them. The agent that I was told to text would not help me at all in the matter. Customer service lied and said they are baked fresh before shipping. We spent $60 on stale cookies and want our money back!

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