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Business Profile

Fence Contractors

New Tampa Fence, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently installed Aluminum fence and gate around my property in ******************* through New Tampa Fence. Date of installation was Sep 7th 2024. I paid close to $5000 for the fence installation. After the recent storm, noticed that one of the bars in the gate is broken and informed New Tampa Fence to fix it as it is under warranty. New Tampa wants to charge me now for a recently installed fence/gate and refuses to take care of the issue from their end. They do not stand behind their product. The fence is flimsy and gets easily broken. This is very shocking and unexpected behavior from a professional vendor. I am very sorry I did business with them.

    Business Response

    Date: 10/02/2024

    I am sorry but this review is not warranted. Yes, we installed your fence around a month ago. You send me an email message right after the hurricane with the subject line HURRICANE DAMAGE. I have pictures that you sent showing that one of the aluminum pickets had been damaged during the storm. This is not a warranty issue. That damaged was caused by an act of nature or by some other reason not a defect of the materials or installation. So we sent you an estimate for $100 to come and replace the damaged picket. So, all the stated complaint above is false and has not warrant. PLEASE REMOVE.

    Customer Answer

    Date: 10/02/2024

     
    Complaint: 22365722

    I am rejecting this response because:

    Hi *****..I see you want me to remove my comments / feedback..but until I get an amicable resolution, I cannot take down my feedback which is perfectly valid..charging $150 to fix is outrageous when I have just spent over $5 K for fence..you need to understand this..I am a single widow/mom and few weeks after installation, gate is breaking. You say you offer 10 year warranty on your website ..what kind of support are you providing for this issue?

    Your invoice says $150 (attached), you are saying $100 which is still a high number to replace picket for a fence installed just recently.

    I do think you should talk to your manufacturer as well on this and get it replaced for me without a charge.

    Sincerely,

    ************* *************

New Tampa Fence, Inc. is BBB Accredited.

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