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Business Profile

Lighting Systems

AMP® Lighting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lighting Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had landscaping lighting installed by a contractor and the contractor cannot be found . I called the company to file a warranty claim and they said the contractor is the only one that can file a claim . Two of our lights are out and now this company will not allow us to file a warranty claim for their product . They told us we had to find another contractor and that contractor has to buy new lights . These lights are less than 4 years old

    Business Response

    Date: 06/23/2025

    Thank you for bringing this to our attention.
    We understand the frustration the consumer is experiencing,particularly given that the original contractor is no longer available. We genuinely empathize with their situation.
    AMP Lighting is a contractor-exclusive manufacturer. Our products are sold only to licensed professionals who are registered AMP Pros,and all product warranties are held through the original purchasing contractor,as outlined in our terms and conditions. The contractor is considered the customer of record and is responsible for managing any warranty claims on behalf of the homeowner.

    Because we do not sell directly to homeowners, and warranties are non-transferable, we are unable to process warranty claims submitted by anyone other than the original contractor.

    That said, while the homeowner is not our direct customer,we want to be as helpful as possible. As a courtesy, our team will be reaching out to the homeowner to assist in locating a licensed AMP Pro contractor in their area. That contractor can assess the lighting issue and, if appropriate,work with us to explore warranty options or provide a path forward.

    Customer Answer

    Date: 07/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    additionally the vendor has contacted me a completed the repair . Thank you for your assistance 

     


    Sincerely,

    ********* *****

AMP® Lighting is NOT a BBB Accredited Business.

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