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Business Profile

Pizza

Marco's Pizza

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/31/23 I order $60 worth of pizzas for a gathering that I was having. The pizzas were ordered early and was told they would arrive within an hour. When we did not receive them we began calling the location with no answer to the calls. The pizzas finally arrived 3 1/2 hours late when all guests had left. We were then left with all this pizza. When I contacted management they said they would refund the cost. After a week or so, I never got the credit so I called again. they assured me that it would be credited. this went on for two more call in the weeks to come. As of today, Still do not have the credit.

    Business Response

    Date: 01/25/2024

    This verbal response was taken by BBB.

    I see the delivery was late due and will be reaching out to the customer by phone today. We cannot offer a refund but will offer a store credit for her to use on her future orders.

    Customer Answer

    Date: 01/25/2024

     
    Complaint: 21008442

    I am rejecting this response because:

    When I talked to the restaurant on three different occasions, they said they would credit my credit card for the amount of the order. There was no mention of a store credit to be used later. 

    Sincerely,

    ***************************

  • Initial Complaint

    Date:09/08/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    08/18/2023 Marco's Pizza, **************************************************************** ************ Requested refund for order cancelled in the amount of $21.34.I would like my refund of $21.34.Contacting the store has not resolved this issue even though I have ******************* number.

    Customer Answer

    Date: 09/26/2023

    I submitted a complaint on 9/08/2023 on Marco's Pizza in ****, ** due to failure to credit a cancelled order.
    I finally received a credit from Marco's Pizza on 9/10/2023 for $21.34.
    Thank you so very much for assisting in this credit.

Marco's Pizza is NOT a BBB Accredited Business.

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