Complaints

This profile includes complaints for Morgan Exteriors, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morgan Exteriors, Inc.

  15915 N Florida Ave Lutz, FL 33549-8105

  
• 

  Morgan Exteriors, Inc.

  6151 Lake Worth Rd Greenacres, FL 33463-3074

• 

  Morgan Exteriors

  5220 Shad Rd #206 Jacksonville, FL 32257

• 

  Morgan Exteriors, Inc.

  1255 La Quinta Dr STE 100 Orlando, FL 32809-7754

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 16, 2024, Morgan helped me purchase new windows and doors. my sliding doors have a ramp as I'm in a wheelchair. I asked if the new doors would be the same as the current doors. He said a little they would be a little higher. They installed the door on 4/16/2025 and the door did not work with my ramp. The installer told me to call Morgan, and they would make sure it was fixed, and they would come back. I needed help to get in and out of the door for 6 weeks while we were waiting for Morgan to order a threshold and install, I purchased a new ramp that only worked with help, which I had as my parents stay with me in the winter. My parents have since left, I purchased a total of 3 ramps new ramps, and Morgan did come back twice to help install, however, they did not work, and I fell twice. I called Morgan on 4/17, 4/25, 4/28, 5/6, 5/8 and 5/15 to get the issue resolved. On 5/21/2025 Morgan emailed me and stated they could not continue to service my doors without being paid. I spoke to Morgan and said if I sign the loan documents what recourse will I have if you do not fix the issue. I was told they would fix the issue, and without signing they would not service the ****************************** has since refused to fix the issue. I purchased $66,300 worth of doors and windows; the slider was almost $40,000. I am afraid every time I enter and leave my home. This is not right. I have made my home safe so I can live independently and would never have purchased the door if I knew this would take away my independence and sense of safety. Morgan took away both my sense of safety and independence in my own home.

  

  Business Response

  Date: 06/23/2025

  Dear Ms. ****************** you for bringing your concerns to our attention. We would like to take this opportunity to respond directly and clarify the efforts made regarding your sliding glass door (SGD) installation and your accessibility needs.
  During the planning phase, you asked whether the new SGD would be the same height as your existing door. At that time, you were advised that it may be slightly higher. After the door was installed, it became clear that your original ramp no longer fit properly. Our team intended to reinstall it, but it was not a suitable match with the new threshold.
  Although ramps are not included in our contract or scope of services, as a courtesy we ordered a ramp through *** to try to help. You informed us that this ramp was too thin and not comfortable for you to use. At that point, you mentioned you would purchase a ramp of your choosing, and we agreed to have our technician install whatever you provided.
  Unfortunately, the first ramp you purchased created a slope that was too steep. You then purchased a second ramp, which resulted in the same issue. Most recently, you let us know that you received a new threshold, but explained that it is essentially the same as the previous one that you already deemed unsafe.
  We understand that you are primarily experiencing difficulty accessing your home from the back porch, and that ramps with a 4-inch rise are too steep for your needs. We have done our best to assist by returning multiple times to install customer-provided ramps, despite these items not being part of the contract. Our goal has always been to support your comfort and safety wherever possible.
  We do want to be transparent in stating that our doors do not come with wheelchair-accessible ramps, and we are not licensed or equipped to design or build custom ADA-compliant ramps. On May 21, 2025, we informed you that we could not continue providing additional services without compensation, as the time and work had gone significantly beyond what was included in your signed agreement.
  Please understand that the challenge at hand is not due to a defect in the product or installation, but rather a need for a highly customized accessibility solution which is outside of the services Morgan Exteriors is contracted to provide.
  We sincerely empathize with your situation and regret that the accommodations attempted so far have not resolved the issue. If you do seek assistance from a mobility or accessibility specialist, we would still be willing to coordinate with them to ensure compatibility with your door system.
  Respectfully,
  Morgan Exteriors, Inc.

  Customer Answer

  Date: 07/06/2025

   
  Complaint: 23442701
  
  I am rejecting this response because:I do not agree with the companys description of what transpired.
  I was clear with the salesperson, the person that measured the door, and the installers, that I would need to be able to use the sliding door, as this is entry to my lanai, my backyard, for my personal use, in addition to letting my dog. I was clear that I live on my own and I have purposely curated my home to be accessible with two accesses to outside, my garage and the sliding doors. All responses from the companys employees, was the company would be sure to make it would work and to call ****** if there were any issues.
  After the installation it was clear this new door removed my access to the outside. The installers had me call ****** and said they would come out to fix the problem as soon as the threshold came in, I understood this would fix the problem and I had company at the house to help me in and out, in the meantime I ordered a new ramp until the threshold was installed, this was six weeks.
  After the threshold was installed, it was apparent this was not going to work. I ordered another ramp, and the installer came back out and the new ramp did not fix the problem. ****** sent me a picture ramp as a possible solution; however, this ramp had a threshold attached that would have to be removed to shut the door and would not be possible. ****** also said I needed to sign my loan documents, I said the work has not been complete, she said if I ordered another ramp they would come out. I asked what recourse I would have if they didnt, and she said they would take care of it. I ordered another ramp (3 in total) that did not work. I finally had a ramp built that solves the problem.
  This issue effected my body in ways Im still dealing with,from chiropractor and massage appointments, and pain patches and medication.
  From a disability standpoint, I have taken thoughtfulness and great expense to be sure I am able to live independently, what this company has done to take away my independence is unconscionable. I understand for an able body person an inch may not seem like an impact, however to someone in a wheelchair this is insurmountable. 
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 07/07/2025

  Dear Ms. ****************** you for your continued feedback. We are glad to hear that you were ultimately able to have a ramp built that resolves your access concerns.
  As weve previously explained, Morgan Exteriors is not a licensed ramp builder or accessibility contractor, and ramps were never part of the contract scope. While we understand and empathize with the challenges you experienced, the rise in the new sliding glass door threshold is consistent with manufacturer specifications and industry standards. It is not a product defect, nor an installation error.
  Despite ramps falling outside our responsibility, we made multiple good-faith efforts to assist including ordering a ramp at our expense, returning several times to install customer-provided ramps, and providing alternative ramp options for your consideration. These efforts were made solely as a courtesy.
  The issues you encountered were not caused by faulty workmanship or negligence on the part of Morgan Exteriors, and we cannot accept responsibility for circumstances requiring custom *** accommodations beyond our scope of services.
  We sincerely wish you the best going forward and hope that the solution you ultimately implemented continues to serve your needs well.
  Sincerely,
  Morgan Exteriors, Inc.

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23442701
  
  I am rejecting this response because:

  I did not expect Morgan was a ramp builder, however I did expect after the sliding door was installed I would not limit my access in my own home. I would never have purchased a door that limited my access to the outdoors. Your sales person lied about the new sliding door, and my ability to access my lanai and outdoors. Your measurer and installers lied when they stated the doors would be accessible, and after the door was installed and it was not accessible they said Morgan would make it right. ****** lied and coerced me to sign the loan documents and said they would fix the problem. 

  They can reimburse me for the ramps and they pain from using the incorrect ramp while I waited for Morgan to make it right, or I would like to return the door.

  This is not acceptable. 

  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with Morgan Exteriors in early 2024 to replace windows and siding on our home. $105k and almost a year later, the job still isnt finished. Will, their General Manager, keeps entertaining our notes about finishing the job but he never follows through. *** also sent emails to the owner with no response. You cant complain to the office because the office manager is the wife of the general manager. They were oh so nice and accommodating until we actually signed the contract and then, they couldve cared less. And believe me, when they wanted something from us, they were relentless; never mind the fact that we never heard from anyone other than the contracted workers when they were doing the job and now, the windows are leaking again. Following are the open issues: 1. Window cleaning which was promised to be complete after installation.2. Plugs for the holes in the window casing. Thats where the water is leaking out of; thankfully, the holes arent plugged because if they were, we may never knew they were leaking. Who knows what damage the leaking has caused on the inside of the wall at this point. 3. The inside ceiling of the front patio should have been included. It is not soffit and if we were going to hardy board both houses (its 2, attached), that would have been a part of the job. 4. We had to have brick paver repair done because of the equipment they used to do the work and we still havent been reimbursed. We have given them every opportunity to make this right yet here we are. We need resolution to this.

  

  Business Response

  Date: 04/24/2025

  Dear Ms. *************** you for bringing these concerns to our attention. We sincerely apologize for the frustration and inconvenience that this experience has caused. At Morgan Exteriors, we take customer satisfaction seriously, and we are committed to completing your project in full and addressing all outstanding issues.
  We would like to clarify the current status and steps that have been taken:
  On April 22, 2025, we have a scheduled service appointment for our technician, ******, to address the leaking issue around the window arch ****, cap the affected areas, and complete the promised window cleaning.
  The leak concern was reported to us on April 1, 2025, and we responded promptly by scheduling the appropriate service to resolve the issue.
  Additionally, we received the receipt for the brick paver repair (caused by lift equipment), and this has been forwarded to our office for reimbursement processing in the amount of $400.
  We understand that delays and communication gaps have caused dissatisfaction. We take full responsibility for those shortcomings and are actively working to ensure all items are completed to your satisfaction. Specifically, we are addressing the following:
  Window cleaning Scheduled for completion during the April 22 service.
  Window casing plugs and leak repair Included in the April 22 service.
  Interior ceiling of the front patio We are currently reviewing the scope and original agreement to confirm whether this area was clearly included in the contract. We will follow up with clarity and resolution.
  Brick paver damage reimbursement The payment process is underway, and you will receive confirmation once the reimbursement is complete.
  Please rest assured, our goal is not only to finish the job but to restore your confidence in our company. We appreciate your patience and your efforts to communicate your concerns to us.
  

  Thank you , 

  Team Morgan 

  
  

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired and paid for Morgan Exteriors to install a new side door in our garage last summer. The door is warranteed as is the work they performed to install it. They delayed the installment but eventually did it. However, after a rain storm, we noticed water coming in under the door which was the reason we originally needed to have the door fixed. After a month or more of calling and leaving messages, we finally got ahold of someone. They sent a technician out to look at the door and a flaw was documented on February 7th. No one called to schedule a technician to return and actually fix the door. After finally getting through to them, we were able to schedule a day and time for a repair, 3/21. After waiting for hours, we were told they were not going to come due to a priority job they needed to go to. We were rescheduled for the following day, 3/22. We have received no phone call and no one has showed to complete the warranteed repair. I left a message at the office which was not returned.

  

  Business Response

  Date: 04/02/2025

  We sincerely apologize for the delays and any frustration this has caused. Your satisfaction is very important to us, and we appreciate your patience as we work to resolve this issue.
  Unfortunately, our service technician, *******, was scheduled to come out on 3/21, but he did not show up or communicate with us. We later learned that he had to put his dog down that day, which was an unfortunate and emotional situation. However, we recognize that this does not excuse the inconvenience it caused you, and we sincerely apologize for the lack of communication and the delay in completing your repair.
  As discussed on the phone on 3/22, we scheduled a service appointment for 3/24 after 3:30 PM to accommodate your work schedule. ***** was also present to ensure that the garage side door was properly sealed with caulking to address the slight leaking issue.
  We truly appreciate your understanding and your willingness to update or remove your review once the job is completed to your satisfaction. Our goal is always to provide top-quality service and workmanship, and we are committed to making this right.
  If you have any further concerns, please don't hesitate to reach out.
  Best regards,

  Team Morgan

  
  

  Customer Answer

  Date: 04/05/2025

   
  Complaint: 23102947
  
  I am rejecting this response because:

  The issue is still not fixed and water continues to leak around the door. I attempted to upload a video of this occuring but it was too large to attach. Your technician ******* spoke to my husband and completed the repair. No other person was seen so I don't know who ***** is that you say checked the door. We waited the amount of time suggested by your technician for the work to set before testing it. As the work and door is waranteed, I look forward to hearing from you on when I can expect this to be corrected and resolved in a reasonable time frame as we have already waited an unacceptable amount of time. 
  
  Sincerely,
  
  *** **********

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Morgan Exteriors in October of 2024 to repair the damage to my fascia, soffits and gutters. It is now March of 2025 and I have not heard a word from them. I get no response to my phone calls or emails. In the mean time my home is sustaining more damage to exposed areas from the weather. I do not want to do any further business with this company. I want my contract cancelled.

  

  Business Response

  Date: 03/06/2025

  Dear Mr. ***************** understand your frustration and sincerely apologize for any inconvenience this delay has caused. Please know that we have had a few points of contact regarding your project and previously informed you about the delays caused by last years storms. Our team has been working diligently to catch up, and your project remains a priority.
  Your materials have already been ordered, and you are still within the parameters of your contract. If you do wish to cancel, we do have a cancellation policy in place that would need to be followed. Please feel free to reach out if you would like to discuss your options further.
  We appreciate your patience and the opportunity to make this right.
  Best regards,
  

  Team Morgan 

  Customer Answer

  Date: 03/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I have spoken to a representative over the phone. The cancellation police is that I would have to pay a 40% penalty fee.  That is excessive. So for now, it remains to be seen as to whether their performance will improve. I reserve the right to open another case if necessary.
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get Morgan Exteriors to repair my windows since September 2023. My mother had new windows installed in the entire house in July 2014, and have a lifetime warranty. I have had nothing but excuses and problems from this company; there were several appointments where I was waiting for a tech to arrive that were no call/no show, then when someone did show up, they didn't know what they were here for, several other times they didn't have the right parts. 8/26/24, they had a group of techs that ruined two windows with a grinder, in their failed attempt to make "repairs." It took them 5 months to find another manufacturer to replace those two windows, that don't even match the rest of the house. They did not pull a permit to install those two new windows, because they stated it was a warranty replacement. I don't think that is correct. I still have two other windows that still need to be repaired; they are safety hazards, if you unlock the window, the top half will slam down and take your fingers off. They told me they cannot find the correct parts, because the manufacturer went out of business. If that is so, they owe me new windows. After the installer finished today, 1/22/25, I called their officed, spoke with a ******** or *******, now they are refusing to honor their warranty altogether. Some guy in the background yelled "you're not getting anything else free from us!" I want my windows operable; it clear they can't fix them, so they owe me new windows or a refund.

  

  Business Response

  Date: 02/04/2025

  Dear ******,
  We have reviewed our records and do not show a ****** ***** as a customer, but we do have a record of a customer at the address provided.
  The windows were originally installed in 2014over ten years ago. As a goodwill gesture, we replaced two of the six windows and even upgraded them to a better product at no cost. The remaining four windows do not show any manufacturer defects. They may alter slightly in appearance but still are in good working order. If you would like to replace the other four windows, we would be happy to offer pricing to accommodate you. Please let us know how youd like to proceed.
  Best regards,
  Team Morgan 

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22844747
  
  I am rejecting this response because:

  As previously explained, my parents are the homeowners/customer in their system, ***** and *********** ******. I am representing their interest in getting their windows fixed. There are notes in their system of my name and contact info. Yes, they recently replaced two (bedroom) windows that their techs destroyed last year. However, I still have two other windows that remain to be repaired or replaced; 1 bedroom and 1 kitchen window. I have called countless time over the past year and half; many visits and many excuses later, they still cannot find the correct parts to repair those two windows. They previously advised me the manufacturer of the original windows went out of business. If they cannot find the parts, they owe us two new windows. I will accept the same style they recently installed. These two windows are deemed a safety hazard; they are only held up by the locking mechanism. If you unlock it, the top half will slam down and could possibly take your finger off or shatter. 

  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 02/18/2025

  Dear Mrs. ************ understand your concerns and appreciate your patience throughout this process. As previously stated, the windows in question are still in good working order, though they may have slight variations in appearance. They continue to function as intended.
  Please note that we will not be replacing any additional windows at no cost. Just because a repair does not meet your personal preference does not mean the window must be replaced. If you would like to replace the remaining four windows, we would be happy to offer special pricing to accommodate you.
  Please let us know how you would like to proceed.
  Best regards,

   

  Team Morgan 

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22844747
  
  I am rejecting this response because:
  

  I advised in my prior message, I will accept the style of the two new windows that have been installed in the master bedroom. I still have two other windows that remain to be fixed/replaced; one in the kitchen and another in the master bedroom. You stated you cannot find the correct parts for those windows as the manufacturer has gone out of business. You had 3 different window techs come out with pivot rods that do not even look close to what I have in my current windows and they even stated, they do not feel confident in using those pivot rods, as there is a reason it is shaped the way it is; the windows are very heavy and those metal pivot rods have bent/warped from the weight or have snapped. I will not accept parts that are not made for my windows as that is a safety hazard. Being you cannot find the correct parts to repair the windows, you must replace those two windows. 

  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 02/20/2025

  Dear Mrs. **************** understand your concerns and appreciate your patience throughout this process. As previously stated, the windows in question are still in working order. 
  Also as stated previously, we will NOT be replacing any additional windows at no cost. 
  
  

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22844747
  
  I am rejecting this response because:

  I'm sorry you're having a hard time understanding the windows are NOT operable; they were never repaired and are only held up by the locking mechanism. Again, you had 3 different techs assess my windows, bring out different pivot rods and after they took apart my windows several times, they all said the parts would not work, and they wouldn't feel confident or comfortable installing an incorrect part because of the weight of the window itself. They all said the same thing, the windows need to be replaced; words even from your "best tech ****". I need to ask that you take your personal feelings out of this. You were paid a lot of money for windows, that have a warranty, in which you need to fulfill. Again, the windows DO NOT work. You cannot find the proper fitting parts. Your techs are unable and unwilling to repair the windows with the incorrect parts you keep sending out. I would like the owner to come look at my windows, so he can see for himself. Or just do the right thing and replace the two windows, so this can be done. 

  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:01/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Job no complete , never been supervisor from the Morgan company ever came to check the bad job their subcontractors are doing no even fallowing the contract between me and the salesman who wrote an incomplete contract I paid under protest, very bad and incomplete job on my kitchen

  

  Business Response

  Date: 01/09/2025

  Dear Mr. ***************** you for reaching out with your concerns. We value your feedback and would like to address the issues youve raised.
  First, we want to clarify that nobody compelled you to sign the contract under protest. The countertop that was installed is the one you personally selected during the design process.
  We acknowledge that the project is still in progress, as you correctly mentioned. However, we kindly ask that you allow us the opportunity to complete the work before filing complaints about the overall quality.
  As part of our commitment to resolving your concerns, We extended the offer to install the addition molding at no cost to you. Additionally, we have agreed to and extended the offer to provide a $2,000 credit for you to keep the countertop you originally selected, avoiding the need for a replacement. We are awaiting your response from our email sent on 1/2/2025.
  We strive to ensure all projects meet our high standards, and we regret that you feel supervision has been lacking. Rest assured, we will review the work closely to ensure it is completed to your satisfaction.
  Thank you for your patience as we work to complete your kitchen project. If you have any further concerns or questions, please dont hesitate to contact us directly.
  Sincerely,

  Team Morgan 

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 22785869
  
  

  The counter top is much bigger that the original one, the counter top should had been 2 inches higher, the backsplash was never installed, below the countertop never been finished is holes all along the bottom of the counter top , no body from Morgan have ever came close to my house to see the bad workmanship, only over the phone talking and doing deals with very poor subcontractors, they have not been hire by the job , and they never care about the quality of their work , plus no body from Morgan Exterior ever came over to check their poor workmanship 

  The cabinet was never finished under the cabinet , the fan over the microwave fell on top of our head , 

  The cabinets been installed with out fixing the holes in the walls left by the sub contractor who took the light out 

  Just a gigantic mess , done by your low quality subcontractors 

  ****** Almiron 

  

  Business Response

  Date: 04/28/2025

  Mr. *******,
  Thank you for the opportunity to respond to this complaint. At Morgan Exteriors, we value customer feedback and always aim to deliver a high-quality finished product.
  After careful review, including the photographs provided, we are confident that the completed kitchen work looks fantastic and meets high standards of craftsmanship. We recognize that concerns were raised regarding the backsplash and some finishing details. In response to these concerns:
  A credit was issued to cover the cost of the backsplash installation.
  In addition, the credit amount was increased to ensure that you had sufficient funds to have the backsplash work completed independently, in a manner and timeline that best suited your needs.
  The moldings were installed as part of the completed work prior to finalizing the project.
  You were advised of these adjustments, and you agreed to the arrangement in order to bring the matter to a resolution.
  We understand your frustrations regarding subcontractor communication. While our supervisors primarily coordinate remotely for efficiency, we take all quality concerns seriously, which is why we promptly addressed your concerns through financial accommodations.
  Again, we appreciate your feedback and believe that through the credits and the quality work completed, we have acted in good faith to resolve this project.
  Sincerely,

  Team Morgan 

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 22785869
  
  I am rejecting this response because:
  The job was very very poorly done , holes in the walls still visible, how can you talk about quality , you had not came to inspect the poor workmanship ever , how can you see the work only over the phone , you subcontracted the job to the lowest possible bid , and that is what I have a garbage work ruin my kitchen , you should not be in business we dont need this  garbage workmanship, you charge me a lot of money for a very bad job , and I paid you just to have your subcontractors out of my house 

  ****** Almiron 

   

   

  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 05/13/2025

  Dear Mr. ************** understand and acknowledge your continued dissatisfaction with aspects of your project. That said, we would like to reiterate the facts of the agreement and final resolution.
  Your kitchen project was completed and paid in full as of January 2025. As a gesture of goodwill, Morgan Exteriors applied a $2,000 credit to your final balancean amount that exceeded the value of the remaining punch list items, including the backsplash. You agreed to handle the backsplash using this credit, and no further concerns were raised at that time.
  While we regret that you feel the work was substandard, our team remained available throughout the job to address any concerns, and we acted in good faith to resolve the matter.
  At this time, no further credits, refunds, or additional work will be offered.

  We consider this matter closed. 
  

  We appreciate your business and hope you are able to complete any outstanding finishes to your preference.
  Sincerely,

  Team Morgan 

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had doors installed by Morgan Exteriors. The installer did a sloppy job and the doors didnt pass county inspection. It took 2 months and several phone calls initiated by me the customer to get them out to fix my doors. Now, 6 months later, Im fighting Morgan Exteriors to get the final inspection scheduled so that I dont get fined by my county.

  

  Business Response

  Date: 11/15/2024

  We sincerely apologize for the frustration youve experienced, and we appreciate the opportunity to address your concerns. We stand behind the quality of our work and are committed to resolving any issues.
  Regarding your project, we acknowledge the delays and understand how inconvenient this situation has been for you. However, there are key details wed like to clarify:
  We have been to your home multiple times, including for the final reinspection. Unfortunately, during that visit, the permit packet required for inspection was unavailable.
  The door installed was the exact model you selected. The threshold is slightly smaller than the original due to the door's design, but it matches the specifications you chose.
  Several scheduling challenges arose, including restricted availability to Thursdays and an appointment that had to be rescheduled due to a hurricane. Despite these setbacks, weve consistently tried to address the issues and move your project forward.
  We understand your frustration and regret that the experience has been stressful. As noted in our previous communication, weve left a message inviting you to reach out when youre ready to collaborate on resolving the remaining concerns.
  We value your feedback and are committed to ensuring the project is completed to your satisfaction. Please contact us directly so we can finalize any outstanding details.

• Initial Complaint

  Date:09/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 26, 2024: We asked Morgan Exteriors to provide a proposal and financing option for siding. The sales **** *******, fully understood that we were seeking a proposal/financing option ONLY. This was blatantly clear. The proposal came out to $68K and there was NO approval or authorization from my household for them to commence work. Nor could they. They knew that my ability to say yes for them to start work was contingent on three things. 1). Foundation work needed completed first which was above and beyond the scope of what they do. They said it themselves that they wouldn't do siding unless this work was done. 2). We reside in a historical area in which all work performed needs to be approved by our historical society. 3) It was well understood that once we clear these hurdles, if we were interested in going forward with their $68K proposal, then we would be in contact. After ******* left my home, she sent me an email with a "contract." We didn't think anything of it because it was well known that we were seeking a proposal only. There is no way we would bind ourselves to $68K immediately right then and there without thinking about it. That doesn't make any sense.Sep 23, 2024: I receive a phone call from ***** with Morgan Exteriors. He has threatened me by saying that his company is now going to put a lien on my house because we signed a contract that was unbeknownst to us.I've been active-duty ********* for over 20 years. We are sickened by the fact we reached out to a contractor that now wants to behave as an unreasonable bully and threaten our physical, mental, and financial well-being. No work was done or could have been done. No payment was provided. No siding colors were chosen. There is nothing that warrants this unnecessary stress placed on my family. Nothing was ever expected to be binding. Now the sales *** is not communicating and we're afraid that we won't be able to sell our home in order to get to our next duty station.

  

  Business Response

  Date: 10/21/2024

  Thank you for bringing this matter to our attention. This complaint is for our Jacksonville office.  After reviewing your situation, we understand your concerns and sincerely apologize for any miscommunication regarding the proposal and contract process.
  Please rest assured that we have canceled your project and, as a gesture of goodwill, we have also waived the cancellation fee, which is outside of our normal protocol. We want to make sure you and your family experience no further stress or inconvenience as you prepare for your next duty station.
  We appreciate your service to our country and value your feedback. If you have any further questions or concerns, please feel free to reach out to us directly. We wish you all the best in your future endeavors.

• Initial Complaint

  Date:08/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased windows from Morgan Exteriors in April of 2024. The total was $7500, I paid $4000 in cash and financed the remaining $3500 which I was told by their sales rep ****** was interest free for 1 year. Unknown to me the loan was given to ******************* who is now charging me interest and finance charges. I contacted Morgan to resolve this but was told it's not their problem, Before I realized there was an issue I sent a payment of $200 which was returned to my bank saying Refused by ******. I have tried contacting ******************* but can not get beyond customer service to speak to someone about this. I have numerous emails between myself and Morgan Exteriors which I'm not sure how to attach, indicating their refusal to help. What can I do?

  

  Business Response

  Date: 08/21/2024

  Thank you for being a valued Morgan Exteriors customer. We hope you are happy with your window installation.
  We understand your concerns regarding the financing and sincerely apologize for any frustration this has caused. Our records show that we have made several attempts to assist you with this matter. Most recently, on 8/20, we provided you with the direct contact number for Service Finance *************) to help you resolve the payment issue. As your financial institution, they should be able to assist you in making your payment.
  We appreciate your patience and understanding as you work with them to resolve this issue. If theres anything further we can do to assist, please let us know. Thank you again for choosing Morgan Exteriors.

  Customer Answer

  Date: 08/22/2024

   
  Complaint: 22149381
  
  I am rejecting this response because: My purchase was made through Morgan Exteriors who in turn entered my loan with Service Finance without my knowledge or consent. They have contacted the company on my behalf but made no effort to correct the misinformation from Service Finance regarding what I was told by their salesman that it was to be interest free for 1 year. How is this not their responsibility? 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 09/03/2024

  As previously stated.

  We are not the financial institution and the documents that you signed from Service Finance have exact details of the loan you received for your project. Morgan Exteriors is 100% transparent in this . We t**** you for being a valued Morgan Exteriors customer. We hope you are happy with your window installation.We understand your concerns regarding the financing and sincerely apologize for any frustration this has caused. Our records show that we have made several attempts to assist you with this matter. Most recently, on 8/20, we provided you with the direct contact number for Service Finance *************) to help you resolve the payment issue. As your financial institution, they should be able to assist you in making your payment.We appreciate your patience and understanding as you work with them to resolve this issue. If theres anything further we can do to assist, please let us know. Thank you again for choosing Morgan Exteriors.

  Customer Answer

  Date: 09/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We asked the. Company to allow us to cancel our agreement or offer a reasonable solution?

  

  Business Response

  Date: 08/07/2024

  
  Thank you for bringing your concerns to our attention. I would like to provide some clarity on the situation regarding your project.
  Your project was sold on 4/6/2024, and we spoke with you three days later about a potential roofing project. One week after the sale, your product was ordered, and one month later, we attempted to schedule the installation. We made multiple calls and left several voicemails to arrange the installation, but unfortunately, we did not receive a response.
  Please note that the Florida recission law allows for a cancellation period of three days, after which the project cannot be canceled without incurring a cancellation fee. As your cancellation request was well beyond this period, we pursued the 40% late cancellation fee as outlined in our policy.
  We apologize for any inconvenience this may have caused and appreciate your understanding.
  Best regards,
  Team Morgan