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Business Profile

Mosquito Control

Captain Pest Patrol

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mosquito Control.

Complaints

This profile includes complaints for Captain Pest Patrol's headquarters and its corporate-owned locations. To view all corporate locations, see

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Captain Pest Patrol has 2 locations, listed below.

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    • Captain Pest Patrol

      196 E Base St Madison, FL 32340

    • Captain Pest Patrol

      100 N. Patterson Street Valdosta, GA 31601

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/31/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** *** of Captain Pest Patrol was hired to do a WDO inspection on 05/30/2023 for a property my father and I had under contract at the time (*** * *** ******* ***** ***) but did not finish the inspection. He was hired after the home inspection found signs of water damage in the attic but he did not inspect the attic, claiming there was no access in the report. There was a ladder nearby for attic access, and the seller's listing agent was on site at the time of the WDO inspection to ensure he had access to everywhere he needed. The listing agent asked him if he needed anything and he told her no, then left.

      When I contacted him he claimed that he does not do attics if there is no pulldown ladder, but there was nowhere on his website that stated that and he did not mention that to the realtor we were using or the seller's listing agent when he was hired. He refused to do anything and ignored further contact attempts.

      Business Response

      Date: 01/31/2024

      We did the WDO inspection at *** **** *** ** *, ***** and noted our finds at the time. The attic access was to high to safely enter and there was no pull down ladder. We noted this on the report. We followed industry standards for the inspection and clearly reported all findings and exclusions. We are sorry that ** ****** is unhappy with the repoort but feel that no futer action is required on our part.

      Customer Answer

      Date: 01/31/2024



      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


       Complaint: ********


      I am rejecting this response because:

      There were no concerns raised and there was no communication regarding his not inspecting the attic. He could have said something to the listing agent about his concerns when she asked if he needed anything at the time of the WDO inspection, or declined the job instead of not finishing and leaving without saying anything. The home inspector we hired had no issues getting into and out of the attic.


      Regards,


      *** ******






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