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Business Profile

Bank

Axiom Bank

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Axiom Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/25/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im filing a complaint against Majority (affiliated with Axiom Bank) for withholding $746 from my account since March 13, 2024, after an ACH transfer. My account was locked without warning, and I received no email or message. I contacted them daily and spoke to agents like *******, Lisbeth, ****** and others, but no clear answers were given.They said the account would be reviewed by April 18, but Ive received no follow-up. I made every effort to reach them. Since contacting them, Ive received suspicious calls mentioning my name, raising concerns that my personal information may have been compromised.I just want my money returned or my account unlocked, and my information deleted from their system. This is unethical, and I believe Im not the only victim.

      Business Response

      Date: 05/07/2025

      We have received the complaint you forwarded to us, submitted by *** ******** ****, filed with the Better Business Bureau (BBB) referencing the blocking of his account following an ACH transfer in the amount of $746. He indicated that he did not receive prior notice or email regarding this action and expressed concerns about the lack of a clear response from our support team.
      As part of our ongoing compliance procedures and transaction monitoring, we identified that on March 13, 2025, a micro-deposit was credited to *** ***** account from a Branch Messenger account. The following day, March 14, 2025, a direct deposit of $746 was received from the same Branch Messenger account under the name **** *****. Shortly thereafter, his account was blocked to restrict access to the newly received funds.
      On March 16, we contacted *** **** to formally request documentation to verify his authorization to receive these funds. Specifically, we requested a selfie and valid identification of the third party (**** *****), along with a recent account statement from Branch Messenger or a detailed written explanation regarding the nature of the deposit.
      Although *** **** submitted the requested documentation, several concerns arose regarding the authenticity of the materials. The selfie provided, which was stated to be of the third party, appeared to depict *** **** himself, the account holder. The ** card also showed irregularities, raising concerns about its legitimacy. In addition, the Branch Messenger account statement listed **** ***** as the account holder but displayed the same residential address associated with *** ***** MAJORITY account.
      As a result of these discrepancies, we informed *** **** that the identification submitted was not valid. Following a full review of the documentation, we concluded that the verification requirements were not met. Therefore, as communicated to him on May 6, 2025, the remaining funds in his account will remain permanently held and will not be released. This decision is final, and no further action will be taken regarding these funds.
      *** **** also mentioned receiving suspicious phone calls using his name, raising concerns that his personal information may have been compromised. Please be assured that MAJORITY applies strict security measures, in accordance with federal law, to protect customer data. We do not sell or share our customers personal information with ***************
      non-affiliated third parties for marketing purposes. If a customer believes their information has been compromised, we recommend reporting this to the appropriate authorities and taking all necessary precautions.
      We understand this outcome may be disappointing. However, we remain committed to upholding the security, integrity, and compliance of our services. *** **** can contact ******************** if he has any further questions.

      Customer Answer

      Date: 05/07/2025

       
      Complaint: 23248981

      I am rejecting this response because:The Majority is holding people's money unlawfully. They must return the funds to the senders. An agent named Bleidy is involved in this scheme to steal money. When I call, she doesnt answer, but picks up from another number. I have recordings as evidence of our conversations. Ive told them repeatedly that **** is my brother, and its unreasonable for them to hold the money based on appearances. The Majority is not a bank, and they have no right to withhold funds. They falsely claimed they contacted me on March 14, but I've been the one reaching out since then. I have records of everyone I spoke to, and they need to return my funds immediately. If this issue isnt resolved, I will pursue legal action, including against Bleidy. Best regards.

      Sincerely,

      ******** ****

    • Initial Complaint

      Date:10/20/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on Friday October 11, someone made several withdrawals from my bank account without my authorization. for $300, $100 and $100 On Saturday October 12, someone made three withdrawals, two for $300 and another for $20 dollars. I made a complaint to report it to the bank and another one with the police to report the incident. Police Report SAPD-2024-*******. In the bank after their investigation they informed me that they are not going to return the stolen money. I did not withdraw the money, I did not lose the card, or authorized anyone to use my card. Most likely the card was cloned. Thanks ****

    • Initial Complaint

      Date:06/27/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      filing 2nd complaint here I am writing to express my concern regarding the handling of my recent complaint. Initially, the bank agreed to refund my money, and I received confirmation of this refund on paper. However, the funds were never actually deposited into my account. Subsequently, my account was shut down after incurring numerous banking fees.I am requesting a full refund of all charges applied to my account and the actual deposit of the refunded amount as initially agreed upon. This situation has caused significant inconvenience, and I believe it is only fair to rectify these issues promptly.Thank you for your attention to this matter. I look forward to a swift resolution.Axiom Bank I have called multiple branches to resolve this issue, but no one seems to know how to solve it. I am requesting a full refund of all charges applied to my account all monthly charges as well. *********************************** ************************************ PS I moved. New Address *********************************** **************************************************************

      Business Response

      Date: 06/28/2024

      June 28, 2024



      Better Business Bureau
      **************************************************************************************

      Re:  Complaint #******** *********

      To Whom It May ***************** receiving this complaint, the Bank researched the account. It found that the money referenced in the first complaint was in fact refunded to ********************** on March 26, 2024. The attached screenshot shows the reversal of provisional credit and refund.
      Sincerely,

      *************************
      SVP Compliance Officer

    • Initial Complaint

      Date:06/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 11th of 2024 I was charged an unauthorized fee of $409.00 From Hertz-Rent-A-Car. I have already filed charges against them this is based on how ******** handled the dispute. On May 23rd I was given a $409 credit to my account based on the extensive information I provided to them about the fraud. An unauthorized charges which was done without a PIN # or swipe of the card. Charges I did not authorize and there was no damage to the vehicle this was based on something else. I proved Netspend extensive information on the many charges I got from ***** who has a reputation of fraud anyway and has a 1.5 star rating. I proved detailed information and stated I was taking ***** to court over the issue.I have been a Netspend customer for over 8 years. Never had to file any dispute. I was very satisfied with the dispute since ******** actually saw the truth and I cannot afford any $400 charge it already over charged my account on May 11 & had no food for over a week. On June 20th Netspend reversed the dispute and now is going to charge the $409 back to me. They cited No pattern indicating fraud No evidence of account compromise No evidence of device compromise This is 100% false I provide them all of the information including proof Hertz overcharges customers all the time including putting people in jai accusing them of stealing cars when they are customers. I want Netspend to either refund back the dispute or take me to court where I can show the judge all of the evidence that refuse their claim that I was wrongly charges because I was. I showed patterns of ***** overcharging customers claiming their car smelled of smoke. I showed evidence that no card was swapped or pin entered for ***** to charge me like that. Bottom line is ***** out the pressure on *************** caved in to the lie. I am not having it. I refuse to deal with ******** anymore and come at me for the $400. Been a great customer and now no way am I dealing with them now. My account does not have $400

      Business Response

      Date: 06/25/2024

      June 25, 2024


      Better Business Bureau
      **************************************************************************************

                      Re: Case number  21897279 Godin

      To Whom It May Concern:
      Axiom Bank has researched its files and is unable to locate Netspend as a card program issued by Axiom.  If ************** has further information, we would be happy to search again.
      If you have any questions about the above matter, please do not hesitate to contact me.

      Sincerely,

      *************************
      SVP, Compliance Officer

    • Initial Complaint

      Date:03/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB,I am writing to formally dispute a charge that was listed on my account statement dated march 5th 2024. The charge in question is in the amount of $185.00, and it is listed asrev.prov. charge on my statement.I believe this charge to be incorrect because I was promised the refund by the business and i have the right to dispute. Spoke to bank customer service many times but they are unable to assist me further. I have text messages and proof. Bank should involve the customer in this process instead just recharge the account and cost me time and hassle. To resolve this issue, I am requesting that the charge of $185.00 be removed from my account immediately. Additionally, I would appreciate a written confirmation of the charge's removal and an updated statement reflecting the correct balance.Please contact me for relevant documentation that supports my claim by phone. I trust that you will address this matter with urgency and ensure that my account is corrected promptly. If you require any further information or documentation from my end, please do not hesitate to contact me at ********** or *************************** Thank you for your prompt attention to this matter.Sincerely,A *********

      Business Response

      Date: 03/27/2024

      Please see attachment

      Customer Answer

      Date: 04/08/2024

       
      Complaint: 21487671

      I am rejecting this response because:

      Sincerely,

      ***********************************

    • Initial Complaint

      Date:03/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************* located in ********* ************************************ out of ******** ** was used by Authorize.net to assist in processing credit cards for my online business. Upon opening my account, there was no details provided on fees and the % they were holding in a reserve account. After 3 months of processing payments for my online business, they refused to release my reserves of almost $5,000. I was so upset about this, because I was told I would receive the money back after 3 months. Once I closed my account, they still refuse to release my money. I requested a reason or at the very least a timeframe of when my money would be released, they will not answer any of my questions regarding my own money. This is a scam & pure theft from a small business. In addition, *** asked them to release at least half of my money. They still refuse. I am a very small business that only made close to $30k in 3 months. I had 3 chargebacks and won them all. They were all small amounts. I dont understand why a small business like mine, with zero sales some days, is such a high risk where they refuse to return my money. No one is helpful & no one is responding with answers. They wont even call me back. I really need my money back. Im a small struggling business that has been taken advantage of.

      Business Response

      Date: 03/14/2024

      Upon review of your merchant account, we have issued a full release of the funds in reserve. Please keep in mind that we do have a reserve agreement in place, signed by you with specific terms in place, and your account has experience disputes. However, we are willing the make an exception and have release the funds in full.

      Thank you.

      *************************
      www.maverickpayments.com  
      Vice President ******************************************************************** Direct: ************ 
      Toll-Free: ********************

    • Initial Complaint

      Date:01/18/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sept 30, 2022 I sent a $500 USD global money transfer to my wife. She was living in Hialeah, FL, at the time. To this date, she still has not received the money. We have tried multiple times over the last 4 months to have this resolved. Axiom Bank refuses to give her the money. They keep telling her that they did not receive the money, even after my bank provided a detailed transaction record showing the transfer left my bank. We have confirmed her account number abd the bank routing number multiple times. For an individual, $500 USD ($700 CDN) is a lot of money to just throw away. I don't know why they say they never received the money, even after we provided the detailed transaction record.

      Business Response

      Date: 03/13/2023

      March 13, 2023
      Better Business Bureau
      **** ** ***** ***
      Longwood FL 32750
      Re: ******* ******
      Case No.: ********
      To Whom It May Concern:
      This letter responds to the complaint of Mr. ******* ****** on March 6, 2023. Upon receipt of the complaint, Axiom’s EVP of Retail Banking attempted to call Mr. ****** several times with no answer. He also left a voicemail, but received no call back. Since we were unable to speak to Mr. ******, Axiom returned to the original complaint and executed the directions as per Mr. ******’s request. We reversed the fees on the account back to the last transaction date when Mr. ****** had a balance. We then closed the account and sent a Cashier’s Check in the amount of $13.85 to Mr. ******’s last known address.
      We trust this satisfies Mr. ******’s request.
      Sincerely,
      Karin M******
      Karin M******
      SVP Compliance Officer

      Business Response

      Date: 03/21/2023

      March 21, 2023






      Better Business Bureau
      1600 S. Grant Street
      Longwood, FL 32750

      Re:  ****** ******
              Case #: ********

      To Whom It May Concern:
      Axiom Bank is in receipt of the complaint filed by a Mr. ****** ****** regarding a September 30, 2022 global money transfer. However, after searching our records and those of our program managers, Axiom cannot locate any information regarding Mr. ****** as a customer. If Mr. ****** has an account number or some other way for us to locate his records, we would be happy to research again.
      We apologize for inadvertently uploading the response to a different complaint.

      Sincerely,

      Karin M******
      SVP Compliance Officer

      Customer Answer

      Date: 03/30/2023


      Complaint: ********

      I am rejecting this response because:

      On 23 March I received a reply from Axiom bank Raamie I******, requesting 2 more business days to complete the research and "resolve this matter".

      Today, 30 March, I still have no further communication or resolution.


      Sincerely,

      ****** ******

    Axiom Bank is NOT a BBB Accredited Business.

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