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Worldwide Brands Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/18/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    membership fee of $149.00, paid on December 4th, 2024.Upon joining your website, I was disappointed to find that the advertised "tons of products and certified wholesalers" did not meet my needs as an Amazon seller.Specifically: * Lack of Branded Wholesalers: I was seeking reputable wholesalers for branded products in the beauty, health, and baby toy categories. However, the directory primarily featured small-scale manufacturers, not suitable for my business. * Difficult Navigation: I found the website's directory difficult to navigate, making it challenging to locate relevant wholesalers efficiently. * No Response to Inquiry: I submitted an inquiry through the website but have not received any response or assistance.Given these issues, I believe a full refund of the membership fee is warranted.Please process my refund request promptly.

    Business Response

    Date: 01/26/2025

    Dear Chetan,

    We regret to hear about your complaint and would like to address your concerns. Our records do not show any previous contact with our customer support team regarding a refund or dissatisfaction. Generally, reaching out to a company's customer support is the first step when requesting a refund, rather than posting complaints on third-party websites.

    On December 5th, we received an inquiry from you, to which we responded on December 9th. Your question was about finding larger distributors in our Directory, and we provided assistance in locating those companies in our email reply to **************************************.

    Since we did not receive any further communication from you, we assumed that you found the information you needed.

    We kindly request that you adhere to our terms of use policy, which you agreed to, and contact our customer support at ******************************* to request a refund, providing your reasons for dissatisfaction.

    Thank you. 

    Business Response

    Date: 02/07/2025

    Customer has communicated with ********************** Customer Support as per our Terms of Use agreement and a refund has been issued. 

  • Initial Complaint

    Date:11/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am about to open up an ecommerce business and my customers will be in *****. I am in need of Indian suppliers to source products from. So I was told that Worldwide Brands have Indian suppliers. I bought the lifetime membership and they don't have many Indian suppliers. I have to look elsewhere to find Indian suppliers.

    Business Response

    Date: 11/15/2024

    Customer was refunded in accordance with our refund policy. She only purchased two days ago. 

  • Initial Complaint

    Date:06/03/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I am writing to file a complaint against Worldwide Brands regarding my paid membership.A few years ago, I purchased a membership from Worldwide Brands, expecting to have ongoing access to their services and resources. However, I have recently been denied access to their site despite being a paid member. Attempts to log in have been unsuccessful, and my access remains restricted.I have made efforts to resolve this issue directly with Worldwide Brands by contacting their customer support, but my problem has not been addressed satisfactorily. They are saying that I am not a paid member. I believe I am entitled to the services and resources I paid for, and I find this denial of access unacceptable.Desired Resolution:I request that Worldwide Brands promptly restore my access to their site and services. Additionally, I seek an explanation for the disruption in service and assurance that this will not occur again. If this issue cannot be resolved, I would like a full membership fee refund.Thank you for your assistance in this matter.

    Business Response

    Date: 06/04/2024

    Hello, we do in fact have a customer by that name, but they have been unable to verify their email address and contact information to access the Directory. We protect our members' accounts. Having a matching name does not give you access, you must provide customer support with your email address, mailing address or some other identifier that matches what is on the account. We do not show that this customer has contacted us since 2022. So there has been no recent communication with customer support via email. We would prefer the customer contact us first to resolve the problem before submitting complaints to third parties. Customer can easily contact us at ******************************* to request their login and provide us with matching information that is on their account before we release login details. 

Worldwide Brands Inc. is BBB Accredited.

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