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Business Profile

Cleaning Services

Her Majesty Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Horrible and embarrassing and very unprofessional l was suppose to receive a deluxe deep cleaning package and what I got was unexplainable. The counter was left dirty there was no thorough wiping of the inside counters in which I was told they not supposed to do that anyway the tub was left dirty the patio had dirt and smut on the chairs that they were supposed to clean. It looked okay when I first walked in but when I really took a look at it I was surprised. A part of the counter was left untouched.After thinking about it.I was supposed to receive a cleaning on the patio that was left with a lot of dust and dirt on the ground of the patio That was supposed to be swept out and as they were about to leave I asked him are you going to wipe down my chairs so she went out and went down the chairs and I asked if she did the cabinets I was told later by the owner that they don't wipe off the inside cabinets I spent about an hour preparing taking everything out of my cabinets so they could clean it only to discover that that's something they're not supposed to do.When I brought to the attention that I was supposed to receive the deluxe cleaning one of the cleaners said they don't communicate with us and we didn't know that you were supposed to receive a deluxe cleaning.I should have known something wasn't right when they continuously respond to that late about follow-up appointments on the quoted price and explaining what I would receive for the cleaning. One of the owners was getting upset raising her voice when I was calmly trying to speak with her about the issue. I had a lady who cleaned my apartment in the past could do it in 3 hours spotless but the owner is telling me that it's a 6-hour job and that's why they couldn't complete the job! My apartment is 174 square foot. I told ththem to just take the money and go.
    I will never use their service ever again!!

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