Complaints

This profile includes complaints for JNR Adjustment Company, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  JNR Adjustment Company, Inc

  555 Winderley Pl Ste 320 Maitland, FL 32751-7104

• 

  JNR Adjustment Company, Inc

  PO Box 782107 Orlando, FL 32878-2107

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This adjustment company has sent me a letter claiming they represent ***** and I have never rented a car through Hertz in my life but they have my name and address information. I need them to stop reaching out and sending me letters. This seems like a straight scam.

  Business Response

  Date: 12/20/2024

  The dispute was sent to my office for handling. The complainant was not the renter of a Hertz vehicle. Our agency handles claims for ********** a Car for accidents involving their rental vehicles. A vehicle owned by ************** was involved in a collision on 2/4/2024. The attached documents provided have the police report and supporting documents for the damages caused to the Hertz vehicle. These damages were caused by a vehicle owned by the complainant. The 3rd party vehicle was a 2015 Jeep Red Veh. ID: *****************. While the vehicle was being driven by another party who caused the accident, it is the requirement of the registered owner to keep valid automobile liability coverage on their vehicle's that they own. Our office has contacted the insurance listed on the police report and were informed that the policy was not a valid policy. If the 3rd party has valid insurance or not, they will need to contact collection Manager **** ********** at ************************ or they can reach her at: ********************* to resolve this claim directly. 

   

  Thank you,

  **** **********

  Collection Manager

• Initial Complaint

  Date:07/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was placed on the do not rent list for hertz rental car. Was never informed of any additional charges until I went to rent a car. ***** will not tell me what the charges are for and referred me to JNR adjustment company. They also won't explain what the charges are or even the amount. They just demand my credit card for payment. I rent cars very often due to work travel and I have never had any issues returning a car.

  Business Response

  Date: 07/30/2024

  JNR has reviewed the complaint, please have the consumer contact us at *********************** and speak with *************************** to discuss this complaint.

  Thank You

  *******************

  JNR Adjustment Company, Inc.

  Customer Answer

  Date: 07/30/2024

  I have called the number they provided numerous times over the last few weeks.  I've left messages every time.  No one has ever called back to try and resolve this.  I can never get a person on the phone, it's always a recorded voicemail to leave a message.

  Customer Answer

  Date: 07/31/2024

  Date Sent: 7/30/2024 5:45:54 PM
  I have called the number they provided numerous times over the last few weeks.  I've left messages every time.  No one has ever called back to try and resolve this.  I can never get a person on the phone, it's always a recorded voicemail to leave a message.

  Business Response

  Date: 07/31/2024

  From what i can tell is that the consumer received a call back yesterday at 6:12 pm and spoke with *************************** and is working with ***** on this.

  *******************

  JNR Adjustment Company, Inc.

  Customer Answer

  Date: 07/31/2024

  I have finally received a call back only after the BBB was contacted and after several months of leaving dozens of messages.  ***** said he will assist and hopefully resolve this issue.

  Customer Answer

  Date: 07/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.       Date Sent: 7/31/2024 12:38:00 PM
  I have finally received a call back only after the BBB was contacted and after several months of leaving dozens of messages.  ***** said he will assist and hopefully resolve this issue.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/21/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JNR adjustments sent me a collection letter on behalf of AEP. This is the third company Ive heard from regarding a damaged power line from a fence install on 9-11-2023. I have provided over and over than I did not have a fence installed. I am the wrong person! They are asking for $2496.18 for the supposed damage. Yet again, Im the wrong person. I reached out to them and have not heard back. I dispute this claim 100%. Youve got the wrong guy. Ive offered to supply pictures of my property so they can see I have not had a fence installed or done any digging that could have led to damage.

  Business Response

  Date: 06/25/2024

  Please see attached complaint response.

• Initial Complaint

  Date:06/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband rent a car at ***** due to car accident under my name and ***** billing charges me incorrectly I simply authorized the credit card for one time deposit if $200 and as soon as I returned the car the deposit will be back on my card instead of giving me back my deposit they charged my card of $467.77 the amount due is ****** was already paid in my husband **************** then a deposit on my credit card I did open a claim on my credit card to get my money back cause they refused to refund my gas money which I already paid for then they refused to send my deposit back on my card then charged me $467.77 on top of the ****** that was already paid.

  Business Response

  Date: 06/05/2024

  JNR has received copy of this complaint. We have forwarded a copy of the supports that were attached to the complaint and the complaint to ***** Rent a Car for further handling. I have attached a closed file letter for the consumer records. The consumer can contact the claims manager ***************************** at ************************ or by email at: ********************* for any further follow up needed for response from ***** Rent a Car. Thank you.

  *****************************

  Customer Answer

  Date: 06/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we are an excavation company in northwest Colorado. we are professional, polite, and do top quality work. last summer we hit an un-located phone line. we had done out due-dillagence, like we always do. we had an active locate ticket. JNR is attempting to collect for damages that we are not at fault for. ticket was provided to JNR and they ignored it, still claiming there was no active locate. you can even see locate marks in the same picture they have sent claiming there is no locates.
  
  
  This company has been harassing me for payment. we have proven to not be liable for the damage they are seeking payment for. they have very little information that is correct about the claim they are making but the harassment continues... very bad practice.
  
  furthermore when the repair company came to fix the broken line they made an absolute mess of my clients driveway access that I had to clean up.

  Business Response

  Date: 05/24/2023

  JNR Adjustment Company, Inc. (JNR) is the third-party firm
  assigned by ***** ************ ******* in matters of property damage
  subrogation.

  
  JNR operates two office locations. The main office/headquarters
  in Plymouth, MN and a branch office location in Orlando, FL. ***** assigned the
  subject case file to the Minnesota office, and the Minnesota office is handling
  it. This matter bears no relevance to the Florida office operation and should not
  be recorded in the FL BBB records or history.

  
  We respectfully disagree with the complainant’s position and
  commentary. Demands for reimbursement of the cost to repair damage the
  complaint caused does not meet the definition of harassment. Differences of
  opinion and evidence interpretation weigh heavily in property damage claim
  investigation and any subsequent liability determination.

  
  Contrary to the complainant’s comments, ***** wholly agrees
  the damaged line was not marked in response to the complainants locate request,
  filed before the damage. While the complainant did provide the locate request they
  made prior to digging; in accordance with Colorado State Law, making the
  request is only the 1st step in an excavator’s duty of due care to protect
  existing, buried utility infrastructure from harm. The locate request alone does
  not provide indemnification from damage liability. JNR has not ignored the information
  provided.

  
  We attached a copy of the complainant’s Colorado 811 locate
  request ***************** as provided by the complainant. The excavator describes
  the work as: “FOUNDATION/H2O/SEW/GAS/ELEC SER NEW” at *** ***** *** * ********* ******** CO. They describe locate area as: “LOCATE ENTIRE LOT ACCESS OPEN”.  The subject damage occurred in the middle of
  the access road behind the specified property. The excavation was not within
  the “entire lot” but rather, in the access road outside of the property boundaries.
  *****’s utility line locating contractors only spot utility lines in the area
  specified in the request. It is not reasonable to suggest a line locator should
  mark an area not specified. Digging in an area not specified in the locate
  request, is the same as digging without requesting a locate at all.

  
  The condition of the site following the repair of damage the
  complainant caused is not a mitigating factor.

  
  Based on these facts, we believe *****’s demand for
  reimbursement of repair expenses is correct, and the subject complaint lacks
  foundation. JNR does not argue the merits of the excavator’s liability, through
  a Better Business Bureau forum.  We encourage
  the complainant to contact the assigned representative, Hans W*** at 1 (800)
  279 2567, Ext. 219 to arrange resolution and/or provide any additional facts that
  may contradict *****s conclusion.  Otherwise,
  ***** has no alternative but to escalate this matter to outside
  counsel.

• Initial Complaint

  Date:01/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter date 12/20/2022 from JNR, which lists their client as **** Advanced Soluntionsa4, and asks for $2,841.06 in property damage. The damage date is listed as 9/23/2021 with a location of 33rd and 9th Ave. We do not go into the city for any matters, and do not do any business with ****, so this letter is erroneous and false. They have just send a 2nd letter this week listing the same information. I am looking for JNR to stop harassing me with this false claim. I ignored the first letter as a scam, but now the second letter, plus phone calls that have started equal harassment. This complaint is my attempt to resolve this without having to get lawyers involved.

  Business Response

  Date: 01/30/2023

  JNR Adjustment Company, Inc. (***) is a National Third-party *********************** licensed and bonded in each State where required, including **.
  ***'s *********** is located in ***********, **., with a branch office in *******, **. The subject item originated from the *********** office, as indicated on the letter-head appearing on each lette. The two offices operate independently, and it is unclear why this item was routed through the ******* BBB, instead of the **, ND BBB.
  In either event, the subject case file is neither a scam nor an attempt to defraud. ********************************* acknowledged receipt of two letters and subsequent telephone calls from ***. Why not simply call or e-mail the contact on the *** letter, vs. filing an unwarranted complaint with the BBB?  
  This matter stems from a motor-vehicle accident occurring on or about Sept. 23, 2021 at 33rd and 9th in ********, **. This accident involved a 2012 Acura MDX operated by *********************************, and an AT&T Service vehicle. AT&* seeks reimbursement of the cost to repair damages resulting from that accident.
  ********************************* may believe automobile insurance resolved these damages, but to date, that has not occurred. AT&T has not been able to identify any valid insurance coverage in force on the offending vehicle. We included a copy of the ******** Incident report, and a photo of the vehicles in question.
  If ********************************* believes he is not at fault for this accident, we urge ******* to contact our offices as soon as possible, to explain. Please contact us at ****************, and speak to the agent assigned to the file, *********************** on Ext. 125, or via e-mail at ********************************************** refer to the case number shown on our letters.
  Were confident this response, along with a simple acknowledgement or return call from *********************************, will bring this matter to a close.     

  Customer Answer

  Date: 02/01/2023

   
  Complaint: 18945685
  
  I am rejecting this response because: I have never driven a 2012 Acura MDX nor was I involved in an accident in 2021 on 33rd and *******.   Please desist from calling and sending me letters as you are reaching out to the incorrect person.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:09/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello There,Thank you for taking the time to read about my situation. I was involved in a car accident while driving one a ***** rental car. The car was deemed Total Losss, and the insurance claim was settled between my lawyers and ***** insurance. Fastforward two years later this month of September 2022, I just received a collection notice from a company called JNR Adjustment Company, with reference number *********; claiming that I owe $1000 to****** in regards of such said Accident. However, the car was never returned to me it's still in ***** property, so I should not be charged this $1000 for collision deductions given that I am not the owner of the car. Kindly, please assist in resolving that matter as this is the second time that ***** pins a Bill (that I do not recall signing up for) on me and sends it to collections. I paid the first bill, but now I think this is getting out of hands.I would like for JNR Adjustments to remove this account from collections, given that I was notified firsthand of the existence of this bill.Thank you and have a nice day!
  

  Business Response

  Date: 10/20/2022

  Business Response /* (1000, 5, 2022/09/13) */
  Hello BBB,
  
  JNR has received the dispute from*************** for JNR file no:********* and responds accordingly along with the attached supports.
  
  Mr.******* did rent a ***** vehicle under the attached contract within the documents provided. As this was a rental through an **** contract, there is coverage under that contract through ****, however that coverage does come with a $1000.00 deductible in the event of any accident. Please note that our clients total claim was $12,160.50 and there was a 3rd party insurance company that paid their $10,000.00 PD limits towards the claim. After this payment was posted this still left a remaining balance of $2,160.50. Due to the contract *****, **** and their drivers have, is the reason Mr.******** is being billed for the $1,000.00. Please note that JNR Adjustment Company does not report to any of the credit reporting agencies. As this claim is owned by *****, it is within their guidelines to place the rental suspensions on Mr.******** drivers license until he has paid his deductible.
  
  Please do not hesitate to contact me further with any questions you may have regarding this account at my contact contained within.
  
  Thank you,