We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Holding Company

Southern Home Services
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Southern Home Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Southern Home Services has 55 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 186 total complaints in the last 3 years.
    • 90 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/15/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called company on Thursday .leak in water heater hose/pipe. They replaced it it. (I am out of state.. and rely on others to help me). My son came Saturday and said there's no hot water. I called and they could not schedule an appointment until Monday Between 3 and 6 PM.... I called another company they came out and the problem was that advanced air FAILED TO TURN THE UNIT BACK ON. I cannot get a manager to call me back. I am very displeased with their lack of concern or the fact that they did not consider this an emergency and come out right away.. We were without water for 5 days

      Business Response

      Date: 11/02/2022

      Business Response /* (1000, 8, 2022/09/07) */
      We spoke to Mrs. ***** and offered her a refund of her $180 service fee. She said she's satisfied.


      Consumer Response /* (3000, 15, 2022/09/29) */
      Still have not received the refund that I was promised. It is September 29th 2022


      Consumer Response /* (2000, 19, 2022/10/16) */
      I just wanted to let you know that I received the check. So you may now close the case. Thank you for your help. I appreciate it very much

    • Initial Complaint

      Date:08/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it may concern
      I called Advanced Air for not cooling issues at ******************************, Florida during 8/21/2020 to 1/3/2022 for all checkups services and repairs, including 3 services calls, 1 rewiring and 2 preventative services total $492 ($95+49+49+149+150). Every time when technician came we mentioned the condensing unit was not blowing warm air, but the answer was "That's normal". Last schedule for the 2nd preventive service on 1/3/2022, when I arrived the technician was in car and wa about leaving the scene. I asked how the service done so quickly, he said because he arrived early and got the service done, without giving any checklist sheet or report he then left.

      On 5/20/22 , after last preventive or maintenance service done in January, there was a severe clog and leak that damaged the ceiling and sofa. I called another AC company for checkups and repairs. The AC company's invoice states "cleaned and flush condensate, relocated the wire at air handler and sealed the holes (due to missing panels at air handler) " and charged $175. But above services or repairs should be done and notified during Advanced care for they are listed on the service checklist (see attached same for its checkup list), not the other company.

      Due to such improper care or repetitive neglect had not only caused the AC system working harder and paid higher or more bills, but also caused more tear and wear to the AC system, as well as such damages to the ceiling and sofa. Thus, Advanced shall refund $667 ($492 + $175).

      On July 1 and 7/2022 when I called and asked for refunds due to improper care or neglective work, but I was refused and threatened by manager Charlie on 7/7 saying I owe $700+ bills because I'd never paid for such services. He also said Tasha would call for the fees. On 7/12 received message from Tasha to return her call. I didn't call right away because need to focus on writing my complaints. I talked to Tasha on 7/22, and office manage Dawn about it on 7/25, but Tasha said no words and Dawn said would let Charlie talk to me about this matter, but no calls from him till now.


      Notes:
      During above services for not cooling or leaking issues, Alvaro had been there helping me to interpreter or translate for AC problems. Will provide his contact number if needed.

      Business Response

      Date: 08/29/2022

      Business Response /* (1000, 8, 2022/08/16) */
      We have resolved this issue with customer.

    • Initial Complaint

      Date:07/22/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is a follow up to a prior complaint that was closed. I have several documents that entails that the company is in breach of contract. The company failed their inspection with the city of Orlando three times. They finally passed the inspection one week ago and since have not followed through with the agreement. Management agreed to refund me $8000.00 once the inspection is clear. Now, that they have passed, no one has called on emailed . I have a list of issues:
      1. They started work on 3/17 installing 6 mini splits and 2 condensers.
      2. They never pulled permits until 4/12 after I asked for the permits.
      3. One of the units were leaking 24 hrs after installation because the drain was tilted wrong. I have a video showing that.
      4. On Easter Sunday, a technician came out to my home and found multiple leaks and oil at the condenser head. Plus , there was no Freon in the condenser. Half of my new units were frozen.
      5. Management refused to send a tech out to repair the new units and in the meantime, I had to use my window units.
      6. They have 3 failed inspections post installation.
      7. I along with the City of Orlando have requested the serial numbers and model numbers and they have yet to produce.

      8. I am supposed to have a ten year warranty, but I can't register my units because they refuse to give myself or the city the information.

      9. I was given a choice for a refund of all of my money, but they will not repair any of the damage that is left behind with taking out. So, I was offered 8000.00 to keep the units.

      10. They were supposed to remove all window units, they didn't.

      11. They were supposed to provide me with a duct cleaning for my attic. They didn't do it.

      So, now that they have finally passed their inspection, I want my partial refund and to be done with them.

      Business Response

      Date: 08/25/2022

      Business Response /* (1000, 5, 2022/07/26) */
      We passed inspection and agreed to refund the customer the amount listed above.

    Southern Home Services is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.