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Business Profile

Mailing Services

UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent two guitars (packed by the store in a single box) from the UPS Store on ************ to a friends home in *************, ** on Oct 14th, 2023. I paid them to ship it as well as an insurance policy. According to the tracking app the package apparently got to ************, ** and stopped moving. Only info was there was a delay. After a week I called the store and they said it was missing and that it would be delivered shortly. I waited a week more and then filed an insurance claim with **** I have had a series of communications with a claims rep ********************* who has been no help. Info sent in has not been entered into the claim and I have gotten repeated requests for the same info. The communication from them has been virtually non-existent.

    Business Response

    Date: 12/08/2023

    The UPS Store #**** (franchise) packed and shipped the guitars for the customer unfortunately his problems lie with *** directly and *** Capital Claims.  I do see however a claim has been paid to this customer via check on December 8, 2023.  

    Customer Answer

    Date: 12/08/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

UPS Store is NOT a BBB Accredited Business.

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