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Business Profile

Car Wash

Rising Tide Car Wash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

This profile includes complaints for Rising Tide Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rising Tide Car Wash has 2 locations, listed below.

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    • Rising Tide Car Wash

      2970 N State Road 7 Margate, FL 33063-5730

    • Rising Tide Car Wash

      7201 N State Road 7 Parkland, FL 33073-4526

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/2/24 at around 4:00PM I went to the car wash to have my 2014 ******* MKZ washed. I paid, remained in my vehicle, followed directions as posted and that were given to me, and entered the car wash. Half way through the car wash I felt a collision. I had foaming soap on my windshield, so I turned my wipers on to see what happened. It was then I realized I was being pushed repeatedly into the car in front of me. I honked my horn steadily to alert employees of an issue to stop the wash. I was pushed about 8-10 times into the vehicle in front of me before the wash was stopped. Upon exiting the was, a manager came out to write up an incident report. I did call the cops and filed a report. The district manager of the car wash happened to be on premises and approached me and said there was no malfunction of the car wash and that the best should could do was give me a contact number to a body shop which could repair my damages at a discounted rate. I explained to them that my vehicle was damaged while rendering services at their business. I had to request a refund (was not offered) for the $25. I was then told no compensation would be provided to me to get my car repaired. I refuse to pay a deductible to have my car repaired due to damages caused on their property.

    • Initial Complaint

      Date:09/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rising tide I am a regular customer that comes to this place in ******* since they open. I was always happy with their service and always refer my friends to go there. The one time I asked them to help because their machine broke the Sharkfin antena in my car they told me that they are not responsible for anything. I told the girl theres no way I can remove that antena and she offered me some glue to put it together. that is unacceptable if you have a business and not be responsible for breaking others car with the service you offer.How can someone remove the Sharkfin antenna to go through a car wash? are they out of their minds?I am posting pictures of what happened.I hope they can pay for the repair because my car is only 5 years old and is not falling apart.Thank you

    • Initial Complaint

      Date:09/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I brought my new car that I just bought a week ago from key of Hollywood into rising tide car wash on State road 7 in ******* haven't washed the car since I bought it a week ago never use this car wash I think it's a brushed car wash it doesn't seem like it's brushless went through it drove a mile away and went to sit in a restaurant and eat get out of my car and there's this deep gashing swirling scratch on the front of my hood I'm bringing my car back in there today to follow a claim but this is my brand new car I'm so upset they need to take care of this in a professional manner I need your help please

      Business Response

      Date: 09/19/2022

      Hello, 

       

      We've offered multiple times for ********************** to come back so we can inspect the vehicle and determine the best course of action. She has yet to come by for this meeting. 

       

      Best,

      ***

    Rising Tide Car Wash is NOT a BBB Accredited Business.

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