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Business Profile

Cryptocurrency Exchange

Expertcoinpro

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cryptocurrency Exchange.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I invested money and was promised all my earnings and investment in return. I put through a withdrawal for my money and got denied after waiting 6 days for a resolution. Then told that I need to pay 10% of my earnings in order to get my money. Customer service is not answering their phone and customer service email is coming back as failed to send, using their provided email. Noone at the company has attempted to discuss any details with me. I pay the 10% to get my money and now things are quiet. Only one employee is communicating, a supposed friend of my wife, who she trusted to do things the right way. I made the fee payment on 06/05/2024. My initial investment was 05/06/2024. No explanation of charges has ever been provided and can not be found on their site.

Expertcoinpro is NOT a BBB Accredited Business.

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