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Business Profile

RV parks

Sugar Sand Beach RV Resort

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/06/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of transactions are 07/13/2022 and 08/18/2022 Paid for spot ate rv resort from Oct 1st thru Oct 31st for amount of $975 on 07/13/2022 and $975 on 08/18/2022 for total of $1950 I understand the horrific situation there and am praying for all. How long should I wait for a refund or at least a response. I have been trying to get in touch. I have emailed. Im torn worrying about my refund when people have lost everything and even lives. Im just afraid if I let it go, Ill never hear back from this business. Appreciate any response! Thank you for youre time! *********************** 10/05/2022

    Business Response

    Date: 12/01/2022

    This response was taken verbally by the BBB:

    We have received and have been in contact with you in regards to this refund and your future stay. 

    Please contact directly with any future questions on this or and other issues. 

    Customer Answer

    Date: 12/01/2022

     
    Complaint: 18175016

    I am rejecting this response because:
    They have never contacted us, we always call them and now they are not answering us and will not call us back when we leave a message. Our credit card refunded us, Sugar Sand Beach Resort disputed it so a charge was put back on our bill. We are disputing their dispute. No one from Sugar Sand Beach Resort has ever contacted us. Sad to say that ******** lost a lot, which is where this resort is. We were down there on Pine Island 2 weeks after hurricane *** and there was no way anyone could have been accommodated. They want us to us reservations at a later date, its going to take years before things will be better. We are so sorry for what has happened. Im sure they have insurance for their business. We are left out in the dark with no protection from business practices. This was not a normal weather condition!!
    Sincerely,

    ***********************

Sugar Sand Beach RV Resort is NOT a BBB Accredited Business.

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