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Average of 122 Customer Reviews
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Review fromAl R
Date: 06/09/2025
1 starThis company charged for expedited shipping and showed that an order would be delivered by June 7th. It blatantly misled during the order process. When I called after order wasn't received as stated when ordered, the company stated it would not ship for an additional week. I would avoid this company at all costs. In my opinion, they do this all the time and make excuses why order wasn't shipped. Most probably accept this and the company just refunds their shipping, still making money. Companies like this should be avoided at all cost. Show them that this type of thing will not be tolerated. Based on reading their complaints on BBB, I am not sure how they could be an Accredited Business. The responses are so vague and, in my opinion, somewhat misleading. Especially about the store credits. Based on some of what I read, who would want to do any further business with a company like this. Why didn't they refund the money? To me, it appears they play the odds, mislead people about their orders, if it doesn't meet the expectations, give an excuse or a credit. These are the complaints and reviews that people took the time to write. Since most people just call to complain, there must be many who don't know who to complain to.
Discount Mugs
Date: 06/11/2025
This has been addressed already internally.Review fromKathryn V
Date: 09/25/2024
5 starsGreat company and I'm very happy with their service! I will definitely order from them again!Discount Mugs
Date: 09/27/2024
We, at DiscountMugs, truly appreciate your feedback! We're thrilled to hear that you're happy with our service. Your satisfaction is our priority, and we look forward to serving you again in the future. Thank you for choosing us!Review fromCorey M
Date: 08/06/2024
2 starsIve just received my order in the mail. The writing that I wanted on the glasses are not clear and the quality is very poor. I attempted to reach out to the company but *** received no response. At this point i dont know what else to do!Discount Mugs
Date: 08/07/2024
Thank you for reaching out and bringing this to our attention. We, at DiscountMugs, are truly sorry to hear that the writing on the glasses did not meet your expectations and that youve had trouble getting in touch with us. I apologize for any inconvenience this may have caused. Weve sent you a message to address your concern and are looking forward to your response so we can resolve this for you as quickly as possible. Your satisfaction is our priority, and were committed to making this right.Review fromKris L
Date: 07/09/2024
1 starI wish I could leave no stars... My company ordered some coasters from Discount Mugs. The proof we received was fantastic - BUT the finished product left A LOT to be desired. We complained and they said no reprint, but we'll give you a 10% discount. So we spent $500, roughly, and got back less that $50 for a product that we will not use and we will NOT be ordering from this company again.Discount Mugs
Date: 07/10/2024
Thank you for bringing this issue to our attention. We apologize for the inconvenience you experienced with your recent order. We have sent you a message to address this matter and look forward to your response. Thank you.Review fromJim C
Date: 06/26/2024
1 starThis should be ZERO Stars. Products are great, customer service is terrible. I have had better customer service from an undertaker!!! While I'm still alive!!!Bottom line - Please don't call their customer service department on the phone, the person(s) answering the phone have no clue as to what they need to say or do, in order to answer a question, or solve an issue. Additionally, Discount Mugs sales people will ******* you with phone calls trying to sell items you don't need, and their phone protocol is the worst.I anticipate loving the products, but I hope I never talk live to them again....or just shoot me!!!Discount Mugs
Date: 06/27/2024
Thank you for choosing DiscountMugs. We sincerely apologize that our customer service did not meet your expectations. We value your feedback and will use it to improve our services. Additionally, we have noted your request regarding promotional calls and assure you that no further calls will be made. Thank you for bringing this to our attention. If you need anything, just let us know and we'll be more than happy to assist you.Review fromKillian K
Date: 04/25/2024
1 starFalse advertising on delivery dates. The whole process told me a delivery date of April *****. I received an email saying delivery on the 25th. As I track the package from the email, it says: Deliver April 25 in bright red font. But when you click on the tracking number, it goes to Amazon shipping, and the date was changed to the 28th. When I called, I was told that I should have paid for expedited shipping. Why would I do that when the date was within my window? Then acting like they can't control shipping was a garbage response since you sent it to Amazon to ship. Better business practice would be to give later ship times and have the order show up earlier.Discount Mugs
Date: 04/26/2024
Thank you for choosing DiscountMugs! We extend our sincere apologies for any inconvenience caused by the delay in the delivery of your order. We understand the importance of receiving your items promptly and regret not meeting your expectations in this regard. Please note that the delivery date provided at the time of your order is an estimated date, and it does not come with a guarantee of exact delivery. However, we are continually working to improve our processes to minimize such occurrences in the future. Your satisfaction is our top priority. If you require any further assistance or have any concerns, please do not hesitate to reach out to us. Our dedicated team is here to help, and we will do everything we can to ensure your experience with DiscountMugs is a positive one.Review fromVonya E
Date: 03/29/2024
1 starI ordered mugs and they looked pretty good. I was asked to write a review on their site, but that was before I put the mugs through the dishwasher. After one or two washes the logo started to peel away. Many of my friends that I gave the mugs to have let me know it happened to them too. They might as well have just slapped a sticker on the mug. A sticker might have lasted longer. They should warn people that the logo is not dishwasher safe. I would not have purchased from them if I had known that and I bet they are counting on that.Discount Mugs
Date: 04/01/2024
Thank you for bringing this concern to our attention, and we sincerely apologize for any inconvenience it may have caused you.
We want to ensure that you have the best experience with our products, and we appreciate your understanding. Regarding the mugs, we highly recommend handwashing them instead of using a dishwasher. The hot temperature in the dishwasher may potentially damage the imprint on the mugs.
Your feedback is invaluable to us, and we will take steps to improve our communication regarding care instructions for our products.Review fromCelso A
Date: 12/26/2023
1 starI purchased stress ***** for our company, but I was highly disappointed with the product. Upon receiving the order, the logo and information on the ball started fading away after only 20 minutes of taking it out of the box. Incredibly, letters were falling off, making it impossible to discern the words. One thing is for sure, I will not be using this company again.Discount Mugs
Date: 12/26/2023
Hi *****! Thank you for your feedback and we apologize for any inconvenience you may have experienced with the imprint on your order. As we set a high standard for ourselves, we would like the opportunity to rectify the issue and provide you with a resolution as quickly as possible. As per our last message, we will give you an update within ***** hours. We hope this unfortunate circumstance does not impede on an opportunity to work with us again in the future.Review fromMike P
Date: 12/20/2023
1 starDid I have to do one star? This is the worst experience I have ever had with customer service. I ordered my mugs (holiday gifts) on Dec 3. I was upsold from 13 to 24. The estimated delivery date the entire time was Dec 14 or Dec 15. I explained to the salesperson that I had an absolute drop dead date of Dec 19, he assured me it would be fine. I kept monitoring the order and no progress ever happened. It took 24 hours to 'check with production'. Finally, I got word they would 100% be complete on the 19th. I paid extra for overnight shipping with promises that I would have them by 6pm Dec 20 (for our event on Dec 20). Yesterday, (Dec 19), I contacted them again. I was told they were boxed and awaiting Fed Ex to pick them up, assured I would be given a tracking number in an hour or so. Nothing happened! I have a Fed Ex account so I see when my addresses are used. It is the morning of the 20th. The Christmas gifts that I paid so generously for will not arrive. Discount Mugs does not even prevent to care and has offered nothing in the way of financial reimbursement. They really are the worst. They truly has zero concern for the customer.Discount Mugs
Date: 12/21/2023
Thank you for considering Discountmugs.com for your custom needs. You are valued as a customer and every feedback is important to us. We sincerely apologize for any dissatisfaction you may have experienced with the delay on your order. We have shipped your order and now in transit to be delivered to you. We hope this unfortunate circumstance does not impede on an opportunity to work with us again in the future.
Review fromAlec S
Date: 11/02/2023
2 starsThey showed up quick and on time, but only one side printed and it was supposed to be 2 sided. Also the preview showed the logo being grey and instead it came in shiny and glittery looking. I know we chose the silver color, but it does not look like the preview at all, color is very different. I called and was told they can reprint them with the logos on both sides this time, but they will not change the color for me...Discount Mugs
Date: 11/04/2023
Hi ****! Thank you so much for bringing this matter to our attention. You are valued as a customer and every feedback is important to us. In line with this, we sincerely apologize for the inconvenience this has caused you. We hope this unfortunate circumstance does not impede on an opportunity to work with us again in the future. If you have other concerns with the resolution made, just let us know and we'll be more than happy to assist you.
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