We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Trailer Repair

Tri County Truck & Trailer Repair Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our commercial Truck was towed to their shop for parked forced region code on June 25,2022 in the afternoon and they told the drive that they were busy and will let you know the problem by tomorrow. The driver called the next day and got answer that its Sunday today, so we will diagnose the problem on Monday. The driver visited the shop Monday morning around 9am, they said truck is repaired, you can take it. They gave the driver invoice of ******* US dollars to pay in order to take the Truck and trailer from their yard. The mechanic said the *** unit was defective and they replaced and programmed to fix the truck. When the driver asked for the replaced part, they said if you want that then you have to pay 800 dollars more. When we agreed to pay that then they said, it had been sent to the dealer to get the new one. When we asked about the warrant on the new part (***) that they put in the truck, they said, we do not give warranty in writing. They forced us to pay that money to get our equipment. When our truck reached back at home terminal in ******. We sent the truck to the dealer from where we bought the truck. The dealer checked and gave us the picture of the *** (Truck computer) and told us that the truck has its original *** with the truck VIN number on it. Nothing was changed. This mechanic shop did clear fraud with the driver to cheat the money from us. We did the complaint to the ******** of *********** Florida for this repair fraud but this shop refused to answer them. May be they did this knowing that we are a ******** company and wouldn't be able to come in ******* to resolve it. Please help ** or let us know, how can we proceed to get our money back and aware the other people from such repair frauds. Thanks.

    Business Response

    Date: 09/19/2022

    hello, this unit went to out LAKELAND,** REPAIR SHOP,NOT ***** ,** WITCH IS WHERE THE COMPLAINT IS BEING ISSUED TO,HOWEVER THIS UNIT CAME IN WITH BAD CPC4 THAT DUE TO PART BEING ON A NATIONAL BACK ORDER ONLY OPTION LEFT WAS TO PUT USED A USED ONE WITH DID LET HIS TRUCK GET OFF OF DERATE MODE.

Tri County Truck & Trailer Repair Inc is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.