Complaints

This profile includes complaints for Steel Hammer Roofing And Construction LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Steel Hammer Roofing And Construction LLC

  401 Ocean Ave Ste 204 Melbourne Beach, FL 32951-2568

  
• 

  Steel Hammer Roofing And Construction LLC

  3480 Bobbi Lane 106 Titusville, FL 32780-3252

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our contract was signed on 12/02.The day after it was decided to cancel our contract.We have been trying to get a refund ******** of today 01/13 no moneys have been returned.Many emails and phone calls have been made to no avail.This is a bad company.

  

  Business Response

  Date: 01/18/2025

  Dear ******,
  Thank you for bringing your concerns to our attention. To clarify, your contract was not canceled the day after it was signed. We received your cancellation letter on December 17th.
  Additionally, regarding the refund check, our records indicate that it was issued promptly. While you mentioned to our staff that you have not received the check, our bank has informed us that you visited the branch attempting to cash it.
  Please remove your inaccurate complaint.
  
  Sincerely,
  Steel Hammer Roofing and Construction

• Initial Complaint

  Date:01/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My attached roof neighbor and I handed signed contracts and 2 checks for the first half of the roofing job to the salesman for Steel Hammer Roofing and Construction LLC. Our checks of $13,650 each were dated Dec. 2, 2024. They were cashed Dec. 3. The salesman called us Dec. 4 to tell us Steel Hammer was engaging in unscrupulous practices. We immediately called Steel Hammer to cancel the contract, well under the 10 day period. The office manager and owner, ******* Human, told us on the phone that our money would be refunded within 10 business days. On the 4th phone call, we were told to send a certified letter requesting our money back. We sent the certified letter on Dec. 13. Through several more phone calls and emails, we were told the check was in the mail. Today is Jan. 12. We have not received refunds.

  

  Business Response

  Date: 01/18/2025

  Dear ***** ********,
  Thank you for bringing your concerns to our attention. We would like to address your complaint and provide clarification:
  
  Cancellation Letter and Contract Status:
  We received your cancellation letter on December 17, 2024, and your contract was promptly canceled in accordance with our policies and procedures.
  
  Refund Status:
  Your refund check was issued shortly after the cancellation was processed and has already been cashed, completing the refund process.
  
  Company Policies and Former Employee:
  At Steel Hammer Roofing and Construction, we require all employees to complete background checks as part of our hiring and ongoing employment practices. Unfortunately, the salesman you referenced chose not to comply with this policy and decided to part ways with the company.
  While we understand that this individual may feel upset about the situation, we remain committed to upholding our policies and procedures to ensure the professionalism and integrity of our team.
  
  Accuracy of Information:
  The information provided in your complaint regarding the refund not being received is not accurate. We kindly request that any public statements reflect the resolution of this matter correctly.
  If you have any further questions or require additional assistance, please do not hesitate to reach out to us directly. We value transparency and are dedicated to addressing concerns promptly and professionally.
  
  Thank you for allowing us the opportunity to clarify this matter.
  Sincerely,
  Steel Hammer Roofing and Construction

  Customer Answer

  Date: 01/19/2025

   
  Complaint: 22801483
  
  I am rejecting this response because: Our records, especially with dates and documents, do not agree with the business owners. We will not litigate this through BBB, but thank you for your help. 
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 02/03/2025

  Customer received refund. 

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got an estimate from Steel Hammer Roofing and Construction LLC for a reroof and signed a contract on 11/12/24. Before I signed, I was told by the Steel Hammer sales *** that the job would be completed in 4-5 weeks and the company would contact me in a day or two to give me a definite start date. A month went by, and I received no communication from the company. I finally drove to the address on my contract to speak with them in person and it is a storage unit that is not owned/leased by the company. I finally got ahold of my sales *** who said he no longer works there, and he also told me some very concerning things about Steel Hammer. Shortly after, I managed to get in contact with someone else from Steel Hammer and they finally gave me a start date of "the second or third week in February" with no guarantee it would start by then. I told them that is not what I was told before I signed the contract. I explained that I feel that they used mis***resentation to get me to sign the contract, I have lost trust in the company, and I requested a refund of my deposit. The Steel Hammer Roofing employee said he spoke with the owner, and the owner said I would get a refund minus 15% (which is almost $1,000) for "defaulting on the contract". When I expressed dissatisfaction, he said "I suggest you proceed with litigation".

  

  Business Response

  Date: 01/09/2025

  Dear ****,
  Thank you for bringing your concerns to our attention. At Steel Hammer Roofing and Construction, we strive to ensure transparency and fairness in all our customer interactions, and we take your feedback seriously.
  
  Project Start Date:
  Our contract does not specify a guaranteed start date, as it is standard in our industry to provide only estimated timelines. These estimates are subject to factors like weather conditions, permitting processes, and material availability. While a tentative timeline may have been verbally discussed with the representative assisting you, this is not a legally binding agreement and is not included in the signed contract.
  Representative Involvement:
  The representative who initially assisted you is no longer with our company. While we cannot confirm all details of your interactions with them, we are committed to ensuring a smooth process moving forward with the team currently handling your project.
  Contractual Agreement:
  The terms of our contract outline our policies on cancellations and refunds. As of today, we have not received an official cancellation request from you. If you wish to cancel, we will follow the terms outlined in the contract, which include retaining a portion of the deposit. This is standard practice for most contracts.
  Payment Options and Fees:
  Regarding your concern about credit card fees, alternative payment methods without such fees were made available to you at the time of payment. Credit card fees are standard and processed through QuickBooks, which is why they cannot be refunded separately.
  Clarification on Litigation:
  We would like to address your claim regarding the comment to proceed with litigation. This statement was not made by any member of our team. Additionally, we note that during a conversation with our staff, you indicated an intent to proceed with the project but not pay the final balance. We remain committed to resolving this matter professionally and within the framework of our signed agreement.
  
  Our goal is to complete your roofing project to the highest standards. If you choose to proceed with cancellation, we will follow the agreed terms of the contract, including the policy on refunds. We remain committed to working with you to address any remaining concerns and ensure a positive resolution.

  
  Please feel free to contact our office directly at to discuss this matter further.

  
  Thank you,
  Steel Hammer Roofing and Construction LLC

  Customer Answer

  Date: 01/09/2025

   
  Complaint: 22703975
  
  I am rejecting this response because:

  I followed the contract termination process as per your instructions.  On December 20, 2024, as per your contract termination instructions, I sent a certified letter with the Notice to Terminate Contract to the address I was told to send it to by your employee ******.  I never got a postcard saying the certified letter was received, so I went to the post office on 01/03/25 and they said they had made multiple attempts to deliver the certified letter and had left notices on several occasions and no one from Steel Hammer has picked up the certified letter. 

  Further, I called again on 01/06/25 and your spoke to your employee "******".  I asked why no one had picked up the certified letter.  ****** told me that the owner handles that and he was not available.  At that time, when I expressed frustration at this whole mess, he repeated "I suggest you proceed with litigation".  

  I have followed the instructions outlined in the contract.  Please accept the certified letter and refund the deposit to me as soon as possible to I can put this negative experience behind me.   I have hired another company to do the job and I want nothing more to do with Steel Hammer. 
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 01/18/2025

  Dear Mr. ***************** you for your follow-up regarding this matter. I've sent emails, but wasn't able to reach you. We have carefully reviewed your concerns and supporting documentation. Below are our findings and clarifications based on the facts:
  Certified Letter Delivery:
  According to the **** tracking information you provided, the certified letter was held at the ****************************************** until January 7, 2025, at which point it was returned to you due to no action being taken to reschedule delivery.
  At the bottom of the **** notification, it clearly instructs the sender to reschedule delivery. Since this step was not completed, the letter was marked as "Unclaimed" and returned to the sender. This does not indicate that Steel Hammer Roofing refused the letter but rather that it was not received due to the lack of further action on your part.
  Requirement for Written Cancellation:
  As stated in Florida Statute  520.72 and outlined in your signed contract, my email, my reply to the numerous ****** reviews, a written cancellation notice is required for us to process the termination of the contract. Without this, we cannot proceed with processing your refund. We encourage you to resubmit the cancellation notice via certified mail to ensure compliance with both Florida law and the contract terms.
  Interaction with Staff:
  Upon reviewing our internal records and call logs, we confirmed that at no point did ****** state, "I suggest you proceed with litigation," as alleged in your complaint. We take such claims seriously, and our evidence does not support this assertion.
  Refund Policy:
  Per the terms of your contract, cancellations incur a deduction of 15% of the deposit, as is standard. Once the proper cancellation notice is received in compliance with Florida law and the contract terms, we will process your refund promptly.
  Accuracy in Public Statements:
  We respectfully request that any reviews or public statements made about our company reflect accurate information. Misrepresenting facts can cause unnecessary harm to our business and does not facilitate the resolution of your concerns. We value constructive feedback, but it is important that the facts presented align with the documented evidence.
  We understand your frustration and are committed to resolving this matter fairly and efficiently. However, we must reiterate the importance of adhering to the cancellation process as outlined by law and the contract to move forward.
  Should you have any further questions or require assistance in resubmitting the notice, please contact us directly. Our team is here to assist you.
  Sincerely,
  Steel Hammer Roofing and Construction

  Customer Answer

  Date: 01/24/2025

   
  Complaint: 22703975
  
  I am rejecting this response because:

  Steel Hammer's response to my complaints have been consistently inaccurate in many ways, and this one is no different.  I have wasted enough of my time with Steel Hammer so I'll only address the main point- the refund of my deposit.  Steel hammer is stating that the holdup is the issue of the certified letter.  I disagree.

  On December 20, 2025, I sent a contract termination to Steel Hammer via certified mail as per the instructions in the contract.  It was never claimed.  Steel hammer initially said I never sent it.  Now they acknowledge I sent it but state it's my fault they never received it.

  In their most recent reply to my BBB complaint, Steel hammer wrote "At the bottom of the **** notification, it clearly instructs the sender to reschedule the delivery.  Since this step was not completed, the letter was marked as "unclaimed" and returned to the sender.  This does not indicate Steel Hammer Roofing refused the letter but rather that it was not received due to lack of further action on your part".

  This statement is 100% untrue.  The action is required on the part of the recipient, not the sender.  It appears that Steel Hammer is unfamiliar with how certified mail works.  I am happy to clarify it for them.

  As per ****, delivery of the certified letter was attempted multiple times.  Steel Hammer was either not there or otherwise unavailable on each occasion.  As per **** regulations, **** form 3849 was left in the recipient's mailbox or door on at least TWO separate occasions- on the First Attempt at delivery and on the Final Attempt at delivery.  Anyone who has received a certified letter is familiar with form 3849, but regardless, I have attached a photo of one.  So as per ****, Steel Hammer got at least two notices.  It is not my fault that they never claimed the certified letter.

  Also, as per **** regulations, IT IS THE RECIPIENT'S RESPONSIBILITY TO USE THE TRACKING NUMBER ON THE FORM 3849 TO RESCHEDULE THE DELIVERY, NOT THE SENDER.  The 3849 form is left for the recipient, and it clearly states on the form "Please see reverse to schedule redelivery or pickup".  See my attached photo or anyone can ****** this to confirm it.  Steel Hammer is contending that the certified letter was returned to me because I failed to reschedule the delivery.  I have shown that this is incorrect.  It was returned to me because it was unclaimed by Steel Hammer. They want me to resend the certified letter.  In my opinion this is just a delay tactic.  What is to stop them from doing the same thing on the second certified letter?

  Further, I have no need to resend the certified letter because Florida statute 713.18(3) states that if an instrument sent by certified mail is not received but is returned as being "refused", "moved, not forwardable" or "unclaimed" or otherwise not delivered or deliverable through no fault of the person serving the item, then the service is effective on the date the instrument was sent.  I encourage those interested to read the state for themselves **************************************************

  Therefore, I have met the requirements of Florida law, and the contract was terminated on December 20, 2024 at the latest.  

  In addition, Steel Hammer is also stating that is they ever do return my deposit, they insist on keeping 15% because that is the terms of the contract.  I take issue with this because:

  1) If a company uses fraud or deception to induce a consumer to sign a contract, the consumer is not bound by that contract under the legal principle known as "Fraud in the Inducement" or "Fraudulent Misrepresentation". Steel Hammer sales rep/project ******* **** ****** used fraud, deception, and misrepresentation when he tricked me into signing the contract by promising a quick start and completion date.  He promised the job would be completed by Christmas 2024.  Steel Hammer acknowledges that **** ****** engaged in fraudulent activity.  They fired him for it.  They even made a post on their company ******** page and wrote he has "a long history of fraudulent activity across multiple states".  The contract is null and void.

  2) When I spoke to Steel hammer employee ****** on December 12, 2024, he admitted that my job was not even on the schedule yet.  If my job wasn't scheduled, then no materials were ordered.  Why are they trying to keep my 15%?  Under the circumstances, this is poor business practices at best and unethical and possibly illegal at worst.

  It is for these reasons and more that this dispute is NOT resolved.

  
  Sincerely,
  
  **** *******