Reviews

Review Details

• Review fromB. M.

  Date: 08/28/2023

  1 star

  B. M.

  Date: 08/28/2023

  TWICE they rebilled me. When I complained, they were abusive and refused to acknowledge that what they did was wrong. When I pointed out the wording of their email and statement to me... they told me to go get help... and refused to acknowledge that what they did was unprofessional and unethical.
  
  That seems to be the "go to" today... when a business makes a mistake, instead of making it right... they say "Oh... you need help... yeah, we made a mistake, but you need the help not us".
  
  WOW... so disappointing... their service was REALLY expensive, but the technician always fixed it. Their billing department is a nasty, rude, nightmare from hell.

  Florida Door Control Of Orlando Inc

  Date: 08/29/2023

  Our standard practice is to send account statements to all clients who have a balance due on their account. They may receive this even if they have already paid for their service if it their payment has not yet been posted by our accounting department. In that case they can disregard the instructions in the email to remit payment for invoices listed on statement. I tried via messenger to explain this to the client but she was convinced we were double billing her and accused us of dishonesty. Only one invoice was sent so this is not a case of double billing. The statement is informational only and not an invoice and is marked clearly at the top in bold letters: "STATEMENT". The email that accompanies the statement does say "please remit payment" and she took that as a demand for paying the invoice a second time. On the other hand, if a client ever accidentally paid the same invoice twice, they would be promptly refunded because our system would alert us if we tried to post two full payments to one invoice. Our company would never accept overpayment on any invoice ever for any reason. The ladies she spoke with in our office are very courteous and professional. She was very condescending towards them and me. She called us honeybunny, sweetie pie, shameful unethical liars, etc. I am glad she was honest in this review and admitted we are always able to fix the problem. I was also glad that she put this on BBB where a response could be posted.

  B. M.

  Date: 09/07/2023

  NOPE... that is NOT what happened. TWICE these people did this to me. When I finally called, the second time and asked why they were asking for another remittance, I got treated like a piece of garbage. I have their INVOICE... and their EMAIL where it states. this.
  "Your statement is attached. Please remit payment at your earliest convenience."
  And...on the INVOICE it clearly states I still owed them $290.00.
  These women were rude and nasty and every time I asked why they wanted another payment was treated with crude, nasty comments.
  THIS was on their INVOICE!
  CURRENT
  0.00
  1-30 DAYS PAST
  DUE
  290.00
  31-60 DAYS PAST
  DUE
  0.00
  61-90 DAYS PAST
  DUE
  0.00
  OVER 90 DAYS
  PAST DUE
  0.00
  Amount Due
  $290.00
  Right there... AMOUNT DUE!!!!!!!!!!!!!!!!!!!!!!!!
  They were nasty, rude, disgusting people... who made it clear, that as a paying customer... I was to be treated like garbage. Terrible company.