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Business Profile

Diagnostic Testing

Medicomp Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diagnostic Testing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keeo billing me for my heart monitor. I have hip anthem ********* My doctors office and myself have called them and gave then my insurance information. My insurance company also states they have not received a bill to pay. They are illegally doing ******** fraud and trying to bill a patient.

  • Initial Complaint

    Date:06/05/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm trying to confirm an apparent bill that I received in the mail, that is dated 05/17/2023. Supposedly I'm only left with one week to pay, as the due date is 06/07/2023. I called the number on the bill, ###-###-#### and was connected with what seems to be an overseas collection center. I also tried going to the website **************** which redirects me to ****************. There I tried to make an account to view more information, but the site will not send me a confirmation email to do so.

    From the little bit I was able to view, the bill shows as being from Medicomp, but everything else points to *******. The amount on this surprise bill is for $405 after I had a 48 hour holter monitor test ordered by my local clinic back in April. I'm uninsured and was never told that I would receive another bill outside of the Good Faith Estimate I was quoted by the doctor's office. Unless you take CareCredit, I have no way of paying this. You also have my sex listed as female when I am in fact a male and was born one at that.

    I keep getting the run around and can't get through to anybody in regards to resolving any of this. I also tried contacting your Melbourne, FL office and kept getting patched through to the wrong department. Please get on top of this as I'm trying to look into this matter but am unable to proceed any further. Otherwise I will have no choice but to consider obtaining legal counsel.

    DOB ********
    Patient ID ###-###-####99

    Customer Answer

    Date: 06/14/2023


    *********** *********
    Tue, Jun 13, 3:49 PM (21 hours ago)
    to me

    I'm requesting to close my complaint against Medicomp, as the head of their billing department "Melinda" contacted me today and set things right. She confirmed my bill and responded to all of my questions / concerns. We have agreed to settle the balance for $200 rather than the $405, due to the confusion caused. As such, I am satisfied with the outcome and no longer need this complaint open.

    Thank you for your help!

    *********** *********
    *** * ****** ***
    ********* ** *****

Medicomp Inc is NOT a BBB Accredited Business.

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