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Business Profile

Event Ticket Sales

King Center for the Performing Arts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 5th, I purchases two seats to the 7:30 Oct. 29th showing of Dear **** ******. The afternoon of the 29th, I received an email at 1:28pm stating that my seats were relocated. We had row AAA seats 9 and 10. They were front row seats and I bought them as soon as tickets were available. The issue is that my wife and I live an hour away from the King's Center. We are teachers and were not able to check out personal emails during the day. After school got out, we got our daughter from daycare and proceeded to get her set up at home with the sitter. We then started our commute to King's Center area for dinner. We get to dinner across the street from the King's Center when I finally opened up my email. It stated that due to an unforeseen reason, our seats were relocated to row M seats 1 and 2. I am completely aware that things happen outside of our control, however, the handing of the issue was so poorly executed. I immediately called the box office a couple minutes before 6. The woman who answered the phone was extremely rude. I was explaining that it was not right that were were moved to seats way in the back corner when we paid for front row seats. I was upset that we weren't notified besides an email. She said they texted me too. I explained that I never got a text. Her response was, "Well, that's great. So how do you want to proceed with the issue?". I let her know that we wanted a full refund for the tickets at the very least. I was put on a brief hold. The woman came back and said the money was sent back, and email was coming, and have a great day. She then hung up. There was zero empathy for how much money we lost this evening. We drove 100 miles there and back and also were out of $125 that we paid our sitter to be at our house. This was going to be our very first time at the King's Center. The communication to the seats effected was extremely poor and had us lose out on over $150 with travel and child care.

    Business Response

    Date: 11/05/2024

    Please see attached email thread. 

    On the night of the show, Mr. ****** was offered relocated seats at the same price level.  He chose the refund

    Upon receipt of his email, I promptly responded to Mr. ****** and invited him back to the King Center to another Broadway show as our guest.  He has not responded.

    My offer stands.   

    Business Response

    Date: 11/05/2024

    Here is a screenshot of Mr. ******** email and my response.  I sent the draft file of my response by mistake. 

    Business Response

    Date: 11/07/2024

    Please see attached email thread. 

    On the night of the show, Mr. ****** was offered relocated seats at the same price level.  He chose the refund

    Upon receipt of his email, I promptly responded to Mr. ****** and invited him back to the King Center to another Broadway show as our guest.  He has not responded.

    My offer stands.   

    Customer Answer

    Date: 11/15/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The King Center went above and beyond to accommodate my wife and I for the error that happened the night of our show. I am very pleased with the prompt handling of the situation. 

    Sincerely,

    **** ******

  • Initial Complaint

    Date:01/23/2023

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Some time ago I purchased two tickets for a Styx concert at the King Center. Due to illness, I was not able to attend that concert. Contacted the King Center twice about that and was ignored. I find such customer service disappointing and requesting a refund of the purchase price.

    Business Response

    Date: 02/09/2023

    We are always disappointed to hear customers are unable to use tickets and enjoy an event they were looking forward to. All ticket purchases are final, and this is listed in the terms and conditions that are agreed to during the transaction, on the event tickets, and is included in the automatic reply that generates in response to all inquiries sent to our general email address, like the email referenced here. Additionally, the ticket office is open Monday - Friday noon to 6pm to address questions in real-time when a customer feels they need a more immediate answer or further explanation beyond the general email auto-reply.


    Customer Answer

    Date: 02/10/2023



    Complaint: ********



    I am rejecting this response and explained that in my email to King Center <***************************>"

    "From your 'response' to the Better Business Bureau, I presume that you are refusing to refund tickets price I could not use due to my illness.

    Taking advantage of sickness of people is very low and I will let the 'world' know.

    Also, it is quite disappointing, since I am such an avid user of your services.


    This is not a 'threat', I am just informing you how I will proceed."


    Sincerely,
    ****** ******

King Center for the Performing Arts is NOT a BBB Accredited Business.

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