Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently moved to the area for my husbands active duty military career. I went to this salon to get low lights and a trim. I left with highlights that are copper/orange in color, 4 inches off my length, and chemical burn on my scalp. The owner refuses to reimburse my $410, which I found out after the fact is more than double the surrounding area prices. She offered for me to get my hair corrected, but I found out that she did the same thing for another woman and that womans hair turned out even worse! I am not willing to risk my hair falling out from damage.

  Business Response

  Date: 06/30/2025

  To Whom It May Concern:

  We are sincerely sorry to hear that Ms. Elizabeth Amos was unhappy with her experience at our salon. At Euphoria Day Spa And Salon, we take all feedback seriously and strive to ensure every client leaves satisfied with their services.
  The client, Ms. Elizabeth Amos, received a customized color and cut service that included a thorough in-person consultation, a color formulation tailored to her request, and professional products and techniques. At the time of service, the client, Ms. Elizabeth Amos, did not express dissatisfaction, and our pricing was explained and agreed to prior to beginning the appointment. Our prices reflect the quality of service, experience of our stylists, and the premium products we use.

  When the client, Ms. Elizabeth Amos (2 days) later expressed concern about the results, we promptly offered a complimentary corrective service to address her concerns. It is always our policy to prioritize client satisfaction and make every effort to correct any issues when possible. She initially accepted but cancelled the day before the scheduled appointment on June 18th.  We understand she chose not to accept this offer, and we respect her decision.
  Regarding the pricing comparison, while we acknowledge that salons in the area may offer different price ranges, our services are competitively priced based on the level of expertise, time, and product used. 
  Furthermore, regarding her claim of chemical burn, we also have not been presented with any pictures or formal medical documentation of the alleged chemical burn but we take such claims very seriously.
  We regret that the customer is dissatisfied, and given that services were rendered and a correction was offered in good faith, we did not believe a refund was warranted. However, we refunded her immediately the next day. That was the resolution. 

  Sincerely,

  Cindy Le
  Euphoria Day Spa & Salon

  P.S. We are including proof of the refund in the amount of $415 ($395 for the service and $20 tip) as requested by the client and also including hand-written documentation from the stylist showing that the client initially expressed satisfaction and received the color she requested. We will leave as it is so you can hear both sides of the story now.
  

  
  

  Customer Answer

  Date: 06/30/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23482063, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Elizabeth Amos