Complaints

This profile includes complaints for Appliance Direct, Inc. (All Store Locations)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Appliance Direct, Inc. (All Store Locations) has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Appliance Direct, Inc. (All Store Locations)

  397 N Babcock St Melbourne, FL 32935-6718

  
• 

  Appliance Direct, Inc. (All Store Locations)

  17438 E Colonial Dr., Suite 112 Orlando, FL 32820

  
• 

  Appliance Direct, Inc. (All Store Locations)

  1532 S. Nova Rd. Daytona Beach, FL 32114

  
• 

  Appliance Direct, Inc. (All Store Locations)

  924 W State Road 436 Suite 1800 Altamonte Springs, FL 32714-2935

  
• 

  Appliance Direct, Inc. (All Store Locations)

  7777 N Wickham Rd Ste 1B Melbourne, FL 32940-7978

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 20, 2022, my husband and I purchased a Samsung washer and dryer from Appliance Direct in Altamonte Springs for a total of $1892.24. Upon installation we noticed dryer made strange noise when trying to dry first load. Took three cycles to dry. Immediately notified manager, Don. He asked to send him a video so he could assess the issue. Never heard back. 2 days later noticed water on the floor coming out of laundry room. Installer did not tighten hoses to washer so water began leaking onto laundry room floor. Immediately notified manager. Installer came back to assess damage to laminate flooring and acknowledged his mistake. However, after moving washer and dryer out to look at floor and telling us we're good to continue using washer, he failed to attach drain hose which resulted in water flooding laundry room, kitchen, & entry way later that day. Immediately sent videos to installer and manager. No response from manager. Installer was apologetic but has only given us run around about filing claim with his insurance to cover any damage. Issue with dryer still not addressed. July 29th finally got through to Don. Tried to talk us into doing an exchange with difference of $700 more and said same installer would have to come back if we didn't want to be charged for delivery and installation again. Did not feel comfortable having same installer come back so we asked for full refund. Don refused at first & then later agreed to refund. My husband brought back washer and dryer himself the following day. Don issued the refund upon return of washer and dryer and it immediately showed pending in our checking account. Following morning refund disappeared. Called bank and they said that Appliance direct canceled refund. For two days Don has made one excuse after next regarding refund. Told us yesterday money would be in our account by AM and still nothing. No refund/no resolution for damage caused by installer and completely without a washer and dryer for family of seven.
  

  Business Response

  Date: 11/18/2022

  Business Response /* (1000, 5, 2022/08/16) */
  This customer currently has a pending refund that was processed on 8/1/2022 and a claim is progress with the deliver teams insurance company.
  
  Thank You!
  
  
  Consumer Response /* (3000, 7, 2022/08/16) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The refund issued on 8/1/22 after returning the washer and dryer was canceled by Appliance Direct on 8/2/22. After sending several emails to the owner as well as personally going to the Altamonte location and being told by the manager that the refund could not be processed, the refund was finally reissued on 8/6/22. We are not aware of any claim in progress for damage to floors caused by installer. We have reached out to installer multiple times since 7/27/22 and he just continues to tell us that his insurance won't get back to him.
  
  
  Business Response /* (4000, 9, 2022/08/26) */
  Good morning,
  
  As of yesterday 8/24/22 claim is pending with customer and our delivery team**************.
  As updates on claim become available, I'll provide further information.
  
  Thank You!
  
  
  Consumer Response /* (4200, 11, 2022/08/26) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  If a claim has been filed for the damaged flooring, we have not been contacted by Appliance Direct, the delivery team, or their insurance company.
  
  
  Business Response /* (4000, 20, 2022/09/22) */
  First, this is between the home owner and the third party delivery company.
  
  Second, we will be suppling the home owner the insurance company name, phone number and policy number so they can contact them.
  
  Third, it is our understanding that the third part delivery company is working with the customer to have the wood floor replace.
  
  Thank You
  
  
  Consumer Response /* (4200, 22, 2022/10/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  We have waited patiently for this to be resolved. We reached out to the installer/delivery team after receiving this response and he claims that Appliance Direct told him they would handle things on his behalf but is aware that no claim has been filed. It's been over two months since the flooring was damaged and nothing has been done nor have we been contacted by anyone. It's been nothing but excuses. Very unprofessional.
  
  
  Business Response /* (4000, 24, 2022/10/20) */
  We spoke with the delivery team yesterday and he spoke with Mr. ****** yesterday and was waiting for the square footage needed to replace floor so it could be ordered. Thanks

• Initial Complaint

  Date:07/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 4K worth of appliances from Appliance Direct Titusville location. We are remodeling our kitchen and store delivered everything to our garage. It sat there till contractors were ready to install 5 months later. When the contractor unboxed over range microwave he saw obvious drop damage to door where connectors were bent. He tried to fix and install. Since connectors were damaged the microwave would not work. We contacted store and said they don't deal with warranty issues that we had to call their insurance New Leaf. We called New Leaf for refund/replacement. During the course of several weeks, calling almost every day which always were put on hold for almost an hour each time they said they approved the replacement, complete replacement. When calling the store who also always put us on hold for close to an hour they claimed they never got the approval notice. So after all this time of several weeks and several hours spent on phone for just to be given the run around. Both store and New Leaf claimed they would call us back and never did. We were forced to go out and buy another microwave at another store since the build was being held up. We brought the broken microwave back to Appliance Direct to speak with them face to face and hopefully get some compensation for our troubles including refund ($230). After speaking with manager he said New Leaf contacted did us saying they would only approve a credit of $130 towards another microwave. They never contacted us and we didn't approve not only the replacement (we wanted a refund at this point nor would we ever want a price other than our purchase price of $230. The store gave no other options, were not apologetic, claimed no fault, showed no remorse. So they sold us broken product, made us do all the leg work to work out solution towards warranty, never called back and when we were face to face they offered less than what we paid.
  

  Business Response

  Date: 09/06/2022

  Business Response /* (1000, 5, 2022/08/08) */
  The customer had it for over five months and they first said the contractor drop the unit.
  We do not warranty for damages cause by others.
  
  Thank You!