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Business Profile

Major Appliance Dealers

Appliance Direct, Inc. (All Store Locations)
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Appliance Direct, Inc. (All Store Locations)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Appliance Direct, Inc. (All Store Locations) has 10 locations, listed below.

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    Customer Review Ratings

    1.47

    Average of 19 Customer Reviews

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    Review Details

    • Jaymee L

      Date: 12/22/2023

      When I purchased my appliances I insured to tell them that two people were needed for delivery because it was going up six stairs. Upon delivery there was only one person who literally ripped one of the doors off of my refrigerator, amongst other damage which caused the seal of the fridge to be compromised so I have food going bad regularly. I have now dealing with this situation for a year and 2 months. Every time that I call I am told that a manager will get back to me which almost never happens and when I have spoke to management they always tell me they have to reach back out to corporate and I never hear back from anybody. I am paying for a $1,700 refrigerator that was damaged and am constantly having to throw away food because it's spoiling because of the seal being compromised.

    • Cynthia S

      Date: 12/16/2023

      First of all they never gave me a delivery window and when they finally did show up at 645pm the stove was wrong the refrigerator doors were uneven dishwasher and range are still in the box I will never deal or order from them again

    • Alison P

      Date: 12/06/2023

      I bought a Samsung kitchen package and maytag washer and dryer years ago and have had no problems with any of them. Delivery was very smooth and quick. I will be back.

    • Aloma W

      Date: 05/09/2023

      DO NOT BUY ANYTHING FROM APPLIANCE DIRECT IN MELBOURNE!! THEY SELL DEFECTIVE MERCHANDISE AND WONT REPLACE IT!! I PURCHASED A NEW SIDE BY SIDE WHIRLPOOL REFRIGERATOR AND 3 DAYS LATER ITS STILL WONT GO DOWN TO THE FDA REQUIRED 40 DEGREES EVEN ON THE HIGHEST SETTING. I REACHED OUT TO THE STORE MANAGER ANTHONY "TRACE" PERRI VIA TEXT THE DAY AFTER MY DELIVERY WHEN HE DIDN'T ANSWER MY CALL AND AFTER HE HAD HIS COMPLETELY EMPTY FLOOR MODEL/SAME AS MINE PLUGGED IN AND DOWN TO 40 DEGREES IN UNDER 3 HOURS HE STILL REFUSED TO REPLACE MY DEFECTIVE REFRIGERATOR. HE NEVER SHOWED ANY EMPATHY OR OFFERED ANY APPOLOGY FOR THE INCONVENIENCE OF NOT BEING ABLE TO USE A BRAND NEW $1200 REFRIGERATOR. HE SPENT 3 HOURS TEXTING ME CONTINUOUSLY ASKING ME WHERE I HAD MY THERMOMETER LOCATED INSIDE MY REFRIGERATOR. NEVER ONCE DID HE OFFER A SOLUTION. I CALLED HIM A SECOND TIME AFTER 3 HOURS OF TEXTING WITH HIM ASKING ME WHERE THE THERMOMETER WAS PLACED IN THE REFRIGERATOR WHEN I HAD ALREADYANSWERED THAT QUESTIONTHE FIRST 2 TIMES AND I TOLD HIM I WANTED A NEW REFRIGERATOR AND HE HUNG UP ON ME. AFTER HE HUNG UP ON ME HE TEXT ME OFFERING TO SEND A TECHNICIAN TO FIX WHAT'S SUPPOSED TO BE A BRAND NEW REFRIGERATOR. I TOLD HIM YET AGAIN I WANT IT REPLACED WITH A NEW WORKING REFRIGERATOR. I EMAILED THE OWNER SAM PAK AT HIS ONLINE LISTED EMAIL ADDRESS AND GOT NO RESPONSE. THEY DELIBERATELY SELL DEFECTIVE/FAULTY MERCHANDISE AND REFUSE TO REPLACE IT!!! THIS IS A SCAM!!!

    • Amanda P

      Date: 04/30/2023

      Appliance Direct leads you directly to a dishonest corporate sales manager who lies about delivery fees and times. At no point was there a way for any confusion to occur as my question was “Can we get this delivered today?” “Yeah. It’ll be $75.”. We went ahead with the purchase, but we’re charged $110. Partly due to weather our fridge was not delivered the same. Had the fridge been delivered at the time we were told, it would’ve missed the rain. This was not the delivery man’s fault, but the salesperson’s misleading information. I will never shop there again, nor will I recommend anyone going there. We decided we wanted a refund and was not refunded for a fridge that didn’t leave the truck. Also, upon price comparing online, the prices there are definitely marked up.

    • R. P

      Date: 01/06/2023

      Worst experience ever. They left my house with an electrical shock and fire hazard situation that I had to hire another company to fix. City code officials said it is terrible the way they left the install. The certified electricians from the second company I hired to fix their jury rigged wiring, were shocked at how they left the wiring. Paid to have a outlet put in so you could just plug in the dishwasher. They just cut the wire coming out of the wall and the cord that came with the dishwasher and twisted them together and threw the wires back behind the dish washer. Their installers are not part of their company, they are 3rd party. They are not electricians, but Appliance Direct says they work under their license. The installer left with the dishwasher insulation also, saying we did not need it. But the counter top got to 99 degrees, with a digital thermometer, the 1st time we used it. After 2 weeks of promises to fix both issues, and a cancelled appt., by them, to fix it, I asked for the electric box install money back and the insulation so I could take care of it myself. DO NOT LET THESE PEOPLE INSTALL ANYTHING. ***** and **** ***** had the same dishwasher for the same price, just would have had to wait a few days.

    • Barbara T

      Date: 01/02/2023

      DO NOT BUY ANYTHING FROM APPLIANCE DIRECT IN PALM BAY!!!! I BOUGHT A WASHER AND DRYER FROM THEM...AND WITH IN A WEEK A WAS NOT HAPPY WITH IT AT ALL, AND I CALLED AND ASKED IF THEY WOULD PLEASE TAKE IT BACK AND LET ME UPGRADE TO A BETTER QUALITY ONE....THEY SENT A APPLIANCE MAN OUT TO LOOK AT IT, AND HE TOLD ME THERE WAS NOTHING WRONG WITH IT.....OF COURSE HE IS GOING TO SAY THAT!!! IT IS A PIECE OF JUNK AND THE OWNER, I BELIEVE HIS NAME IS JIMMY IS EXTREMELY RUDE!!! HE REFUSES TO TAKE IT BACK AND SAID IF HE DOES HE GOING TO CHARGE ME 50% RESTOCKING FEE, AND DELIVERY ...SO I AM STUCK WITH THIS CRAP FOR $722 PLUS I PAID FOR DELIVERY... I PUT IT ON THE SLOWEST SPEED AND IT STILL TEARS MY CLOTHS UP...TODAY IT TORE UP A WASH CLOTH....HAVE YOU EVER!!!!! SO STAY AWAY FROM THIS STORE IF YOU ARE SMART

    • Don H

      Date: 11/01/2022

      I have spent 3 hours on the phone trying to place an order with Appliance Direct, ***************, Melbourne FL. I still have not talked to a sales person. For 3 hours, this business has hung up on me. When management hears this they should fire the person in charge of the store. I have a business to run and I need to order a product. A company that acts like this should not be in business. I give them one star simply because I can't lllfind anything lower.

    • John M

      Date: 09/16/2022

      Appliance direct(,AD) sold me a refurbished Samsung refrigerator and claim it to be new. AD collected $246.09 for an extended warranty and refuse to honor it. My refrigerator needs repair, and they refuse to help me get it repaired, not even to help me with the 'false' extended warranty,

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