Medical Service Organization
Christian Care Ministry, Inc.This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Medical Service Organization.
Complaints
This profile includes complaints for Christian Care Ministry, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 42 total complaints in the last 3 years.
- 18 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/17/2023
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I initially called in on 4.14.2023 to cancel my membership. A recording played saying they were in a training for most of the day so calls were not being answered. I called back on today on 4/17 and they tell me my membership has to be canceled more than fifteen days before the next 1st of the month, so my first cancel date is 43 days later. Or 46 days later than my original call in date. What a scam!!! Why can't I just call in and cancel and it be effective on the day I call in? Medishare has to play some legal jargon games to increase revenue and that is UNFAIR!Business Response
Date: 04/20/2023
Medi-Share
regrets the difficulties you encountered in attempting to withdraw from
membership. A task to withdraw your membership as of May 1st is in process. Your monthly share for the month of May that was drawn by
Auto Pay on April 15 is in the process of being refunded. Please reach
out to Medi-Share Member Services at 800-264-2562 with any questions or
comments. Thank you very much.Customer Answer
Date: 04/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
Date:04/03/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***** underwent surgery on 1/12/23 for breast implant exchange and developed complications. Then underwent emergency surgery on 1/13/23. Provider failed to approve either of the surgeries since the initial surgery was initially filed as elective. I provided all information requested on 2/7/23 and 3/9/23 to reevaluate initial surgery. I called again on 3/10/23 to see if they received all information and was told both the 2/7/23 fax and 3/10/23 email info were received and would be processed. I called back on 3/13/23 and spoke with Debra a supervisor who I had communicated with several times and was told it takes a little more time for the review to Happen. Called again on 3/23/23 and Debra said give it a few more days. Called again on 3/30/23 and spoke with supervisor Andrea who said the information is still in the cue and if there is not an itemized bill with codes that it will not be processed. I informed her that the letter from the surgeon for the initial surgery included all the codes required during the surgery. Andrea again said without the individual codes there would be no processing.
During my several hours of telephone conversation with Debra, she understood my situation and that everything has been received that had been required….now we just have to see what underwriting says.
Since I was getting nowhere with Medi-Share and just keep getting the run around. I threw up my hands and said I’m out. I cannot deal with this. They claim to be a Christian organization but act very worldly. I’m frustrated but mostly hurt by their deception. They win.Business Response
Date: 04/06/2023
Medi-Share
regrets the frustration you have experienced in getting your wife’s bills
processed. We appreciate the additional information you provided and
bills you have submitted, and will follow up with you during the process.
Member medical bills are always processed in accordance with Medi-Share’s
published, member-voted guidelines. Please reach out to the
representative assigned to your case with any questions or comments.
Thank you very much for the opportunity to assist.Customer Answer
Date: 04/07/2023
Better Business Bureau:
I received a personal phone call from one of the companies Senior Specialists. He fully understands our situation and will personally see the process through to completion. This is all we wanted and expected from the start. I commented, they should escalate unique cases to one specialists so protect frustration from setting in.
Sincerely,
**** *********Initial Complaint
Date:12/30/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My daughter tore her ACL in August and required ACL reconstruction surgery. Per my request, my provider contacted Medishare to pre-notify them of the upcoming surgery. Whomever answered the phone told my provider that they could perform the surgery anywhere. The surgery was scheduled at a small surgery center to save both me and the health share ministry money. The surgery was performed on 8/30/2022. I was required to pay the self-pay rate of $13,750.80 to the facility with a cashier's check at time of service. I reached out to the MAO Leawood billing office to get the required UB04 form to submit to MediShare; however, the facility billing department would not provide me with the required form to process my claim. As a result, it took between 9/23 and 11/18 and many hours on hold and phone calls to MediShare for a dispute to be started for this bill. When I called on 11/18 to follow-up, Dre-Anna told me she started a dispute and to call again in 1-2 weeks to check the status. When I logged into my member center a few weeks later, I saw the bill was processed, but they said $7659 was "over usual and customary charges" and that the facility was "out of network." I have been blindsided by this as both the surgeon and anesthesia are in-network. My provider reached out to MediShare as requested prior to surgery and was told they could do the surgery anywhere and they neglected to mention to them that MAO Leawood was not in their required network or they would have looked elsewhere. Per MediShare, they will "file a waiver" to allow for the U&C charges to be "shared by members" IF my provider could only perform the surgery at this location. Obviously, we could have went to a big (more expensive) hospital for the procedure, but we were trying to be fiscally responsible for both us and MediShare. I called on 12/15 and a case ********* was created; however, it really wasn't. I'm tired of getting lied to. I want my money $7659 shared as that is what is the right thing to do.Business Response
Date: 01/17/2023
Medi-Share regrets the
frustration you experienced in getting your daughter’s bill processed.
The documentation required to waive any penalties is processing. In the
meantime, please reach out to the representative assigned to your case with any
questions or comments. Thank you very much.Customer Answer
Date: 01/26/2023
Complaint: ********
I am rejecting this response because I am still awaiting confirmation that these expenses will actually be shared. After going back and forth with my provider, Tom with MediShare has said he has submitted an "Executive Exception" in an attempt to "resolve the penalty on Carmen’s bill." Per Tom, "Several people in Medi-Share management will review the Executive Exception, it went to my manger first and then will go to higher management after that. I can’t promise an outcome or a timeframe for a response but
it will be a few more days."I have been told by MediShare employees that they have done things in the past regarding resolving this issue, but they actually hadn't. While Tom appears to be working to resolve my complaint, until I receive a positive response and confirmation that the $7659 is eligible for sharing (and reimbursement), I will not be satisfied.
Sincerely,
******* ******Business Response
Date: 02/02/2023
Medi-Share again regrets the
frustration you experienced in getting your daughter’s bill processed.
Following a review and a waiver of the out-of-network penalty, the bill
has been shared. If you have any questions or comments, please reach out
to the representative assigned to your case. Thank you for the
opportunity to be of service.Initial Complaint
Date:10/10/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So far MediShare has simply collected money from us for sharing. We have been told we could get some assistance in medicine through the program but every time its been rejected and told pay full price. Tried to escalate and was told that's there policy dating back over a decade. The business does a good job taking money to share with others but when a member like me tried to use the service I was multiple times now told policy doesnt support my needs. Their case number*********Business Response
Date: 11/17/2022
Business Response /* (1000, 5, 2022/10/25) */
We thank you for the opportunity to connect with you over the phone and discuss your concerns. We understand that Medi-Share may not work for all families, as there are some with needs that are not eligible to be shared among our membership, so we strive to educate prospective members regarding the types of bills that our membership will share before they join. All applicants are asked to read our member-voted sharing guidelines before joining. Per your request, we have withdrawn your membership and refunded your contributed monthly shares. For further assistance, please contact the representative assigned to your case.Initial Complaint
Date:09/22/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 19th of 2021, 9 months after my daughter's ***************** first reimbursement submission was made, she had me get involved with Christian Care Ministry (CCM)/Medi-Share. During the next 7 weeks I left 8 voice mails, to customer care managers, a vice president, and their CEO, all documented. I did not receive one return call. Yet their website statements lead you to believe they care!
Between February and July of 2021, my daughter submitted 28 bills from 2020 on 6 of Medi-Share's Member Request Reimbursement forms. All of these self-pay bills were submitted within their 12 month deadline. Like many others, she made dozens of phone calls with no one willing to help.
Only after I sent an e-mail and hard copy letter to their management team on December 21, 2021, 10.5 months after my daughters' first submission, did I receive a call (1/5/22) from someone willing to work on my daughter's account. She told me she would be handling this personally. She also told me she would be contacting the medical facilities (providers) to get the process moving.
She lasted 3 months then I was switched to another case manager on April 4th. On August 30th, with only 4 bills processed in 5 months, I was told my daughters' case was being closed and that Medi-Share was not going to do anything else, the bills were too old. This is obviously all their fault for not doing their job.
My daughter is owed by Medi-Share $8808.00, after the $8000.00 Annual Household Portion (deductible) is deducted, as reimbursements from her self-pay during 2020, which she is still making monthly payments tp the medical facilities, and will for years since Medi-Share is not paying her.
Those at Medi-Share are not adhering to their website statements, "100% of Eligible Bills Shared" "98% Customer Satisfaction" while continuing to hurt many folks by not paying their members bills.
CCM/Medi-Share, as witnessed from all these complaints on the BBB site, is taking advantage of their members.Business Response
Date: 11/08/2022
Business Response /* (1000, 5, 2022/10/06) */
As stewards of our members' resources, we process needs faithfully based upon the sharing guidelines to which all members have agreed. Our member-voted sharing guidelines require that all medical bills be submitted on industry standard billing forms (section VI. A.) within one year from the date of service (Section VI. J.) in order to be processed for sharing. While we have assisted you with obtaining required forms for needs submitted within one year of the date of service, needs that were not submitted within one year of the date of service cannot be processed for sharing based on our sharing guidelines. For further assistance, please reach out to the representative assigned to your case.
Consumer Response /* (3000, 7, 2022/10/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your October 6th response is so generic it is an insult to me.
Apparently you did not read my complaint or attempt to understand the seriousness of my complaint since I provided all the details to Tom K on 9/24.
All of my daughter's bills were submitted within one year from date of service with virtually no response from Medi-Share for 8 months. I was told that Medi-Share, during the "Escalation Case" period from 1/5/22 through 8/30/22, would be handing everything in order to process all of my daughter's bills; this did not happen.
I have documented all the e-mails and phone calls from 10/19/21 through 10/7/22 to and from Medi-Share.
As for "please reach out to the represented assigned to your case", I have with e-mails on 9/24/22 and 10/7/22, no replies.
Business Response /* (4000, 9, 2022/10/21) */
While we appreciate the frustration you experienced related to the bills that have not been shared by our membership, it's important to note that we are accountable to every Medi-Share member to ensure the sharing guidelines are applied appropriately. As we have conveyed to you previously, in order for a bill to be processed for sharing among Medi-Share members, bills must be submitted directly by the healthcare provider, or the provider must supply our member with industry standard billing forms with all required information, within a year from the date of service. As you have noted, our representatives tried to assist you repeatedly over the last 8 months by requesting your providers directly give you information needed to process your bills. For some of these bills, your providers have since supplied the required information, and we have made an exception to the timely filing requirements to process and share in accordance with our member-voted guidelines. For other bills, neither you nor your provider have submitted the information required to process the bills. In these cases, as we notified you in August, the ongoing lack of information means that these bills cannot be shared among our membership, and we will have no choice but to close this case.
Consumer Response /* (4200, 11, 2022/10/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This complaint is for Medi-Share's Member Reimbursement. Medi-Share after an 8 month Escalation Case and deducting the $8000.00 AHP, has reimbursed us 6% of what is owed.
Tom, there is no way you "appreciate my frustration". Your continued rhetoric along with calling me and reading "script" instead of conversing with me is exactly why Christian Care Ministry, Inc. has so many BBB complaints with the majority never resolved and will continue to have.
You asked me, in order to prolong the inevitable, to provide you with what we thought were the missing bills. I spent countless hours doing exactly that. You had absolutely no intention of working with me.
You have been and are continuing to make false statements. During the 8 month Escalation Case, we were asked once (go back and listen to all the recorded phone calls) to call a provider for bill information. We were never asked again to get information for any other bills. It wasn't until the last day of the Escalation Case, August 30th, I was told it was our responsibility to get the information from the providers. I was certainly prepared to go back and do that but the Medi-Share representative dropped the case. The "ongoing lack of information" you state, is because the folks working on the Escalation Case did not do their job!
Every bill was submitted within 12 months; it's just that Med-Share chooses not to work on them when received so that they can drag out the time frame and then state "exceeds timely filing requirements" in order for Medi-Share not to pay.
I pray management addresses all the concerns members have expressed here on the BBB site along with those they have heard in person and in writing.Initial Complaint
Date:09/21/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had been with Christian Care Ministries (CCM)/Medi-Share for 3 years paying almost $20,000 dollars in monthly premiums. Between February and July of 2021, I submitted 28 bills from 2020 on 6 of Medi-Share's Member Request Reimbursement forms. All of these self-pay bills were submitted within their 12 month deadline. Like many others, I made dozens of phone calls with absolutely no help.
While I was a full time teacher in a Christian school and a mother of 2, I asked my father, a retired businessman, on October 25th to get involved while filling out the on-line HIPPA form in order for Medi-Share to speak with my father. My father in over 7 weeks left 8 voice mails, to customer care managers, a vice president, and their CEO, all documented, and did not receive one return call.
The behavior of those representing Medi-Share certainly isn't based on their stated "principal's from the Bible", let alone adhering to Christian Care Ministries' Mission & Vision statement, their Care Management statements along with their other marketing statements on their website.
I am owed by Medi-Share $8808.00, after the $8000.00 Annual Household Portion (deductible) is deducted, as reimbursements from my self-pay during 2020 which I am still paying. Now in 2022 I received, after 8 months in Medi-Share's Escalation Case, and 22 months from the original submission, one check for $665.00 on June 28th . Medi-Share, even after processing 2 other bills, sent the reimbursement checks to the providers after I had paid those bills 100% in 2021. Unbelievable!
All the complaints on this BBB site regarding the Christian Care Ministries/Medi-Share all have the same major issues. The departments don't talk to each other, they make many mistakes but never own up to those mistakes, and they don't pay!
The bottom line is CCM/Medi-Share procrastinates using so many excuses where many folks that do not file a complaint give up and Medi-Share never has to pay what they are required to pay!Business Response
Date: 11/08/2022
Business Response /* (1000, 5, 2022/10/06) */
As stewards of our members' resources, we process needs faithfully based upon the sharing guidelines to which all members have agreed. Our member-voted sharing guidelines require that all medical bills be submitted on industry standard billing forms (section VI. A.) within one year from the date of service (Section VI. J.) in order to be processed for sharing. While we have assisted you with obtaining required forms for needs submitted within one year of the date of service, needs that were not submitted within one year of the date of service cannot be processed for sharing based on our sharing guidelines. For further assistance, please reach out to the representative assigned to your case.
Consumer Response /* (3000, 7, 2022/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As stewards of each member's monthly share notice/remittance you should listen to your members and pay their bills and not use frivolous/pointless reasons to deny them.
I think your response comes right out of Medi-Shares SOP (standard operating procedure) and is apparently used in any type of response and any situation no matter what the details are.
All my bills were submitted within one year of date-of-service; this is absolutely factual. I have all the receipt e-mails from member service.
I suggest you go back and read my complaint.
I had an Escalation Case from 1/5/22 through 8/30/22, since Medi-Share did nothing on my bills from 2/4/21 through 1/5/22 (11 months). The first Medi-Share representative on my case said she is "making calls to medical facilities" to get this process going.
Your "assistance" to me was minimal and drawn out for 8 months with very little processing of bills.
The more time Medi-Share procrastinated on my processing my bills, 20 months now, the more time I am on the hook for all the bills, and now have collection agencies coming after me since Medi-Share did not process my bills.
Business Response /* (4000, 9, 2022/10/21) */
While we appreciate the frustration you experienced related to the bills that have not been shared by our membership, it's important to note that we are accountable to every Medi-Share member to ensure the sharing guidelines are applied appropriately. As we have conveyed to you previously, in order for a bill to be processed for sharing among Medi-Share members, bills must be submitted directly by the healthcare provider, or the provider must supply our member with industry standard billing forms with all required information, within a year from the date of service. As you have noted, our representatives tried to assist you repeatedly over the last 8 months by requesting your providers directly give you information needed to process your bills. For some of these bills, your providers have since supplied the required information, and we have made an exception to the timely filing requirements to process and share in accordance with our member-voted guidelines. For other bills, neither you nor your provider have submitted the information required to process the bills. In these cases, as we notified you in August, the ongoing lack of information means that these bills cannot be shared among our membership, and we will have no choice but to close this case.
Consumer Response /* (4200, 11, 2022/10/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't believe for one second that Medi-Share is "accountable to every Medi-Share member" as witnessed by your actions towards me and the nearly 100 cases on the BBB site.
Representative Holly got my Escalation Case started with much success but when Elaine took over the case it went into a stall mode. We were told from Holly that my bills and any missing information was in the hands of and the responsibility of Medi-Share to obtain and have the bills processed.
Medi-Share's procrastination is beyond anything I could have imagined, during this strenuous process. I am very upset and sickened that Med-Share did not share my medical bills putting me in the position of owing ten's of thousands of dollars.
We pray Christian Care Ministry/Medi-share change their ways to be more sensitive and accountable to their members.Initial Complaint
Date:09/16/2022
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Medi-Share claims to be a Christian organization, however, they don't act like it or act like any legitimate business. I have been a member up to September, 2022, and for legal purposes, I simply needed a statement from them showing how much they have paid-out for any of my medical bills this year. My account number with them, called the CCM ID is # *******, listed under***************. They refuse to do so, and simply transfer us to other people who then say they won't help. I tried going online to get my statement, but there is nothing there. When I tried to email them for help, my email was blocked. This company refuses to help us even though we paid into them for several years. I feel they are deceptive and unwilling to take care of normal business practices that any normal business would be happy to help me with. I simply want a breakdown of what bills were covered and by how much. I cannot believe that I am asking too much of them, but apparently, they are not an easy company to work with.
If you are able to get them to help, I want the statement either mailed or emailed to me.
Thank you for your help.
Thank you for your assistance.Business Response
Date: 10/14/2022
Consumer Response /* (2000, 6, 2022/09/21) */
MediShare did respond to my complaint and due to your involvement, they were suddenly able to comply with my request. I did get the information I was seeking, so I am happy with the outcome, and I want to thank you for how you quickly you addressed my issue with them.Initial Complaint
Date:08/30/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i have been trying to get a medical bill paid for nearly a year. they have misinformed me and run me through many hoops, and now i find out that I owe more money. it has been a disaster trying to get any progress from this company. they are not transparent and don't seem to know what they are doing. have read many reviews that are the same problem as mine. I think they are basically stealing money from people. the $ i owe keeps changing with the wind. medical bill was supposed to be paid back in june and never got paid..they have ruined my credit by not paying and dragging out this claim. i have dates times and names, and still they run me around with excuses. numbers changed on the forms from june. all calls are recorded so they should have this information. they keep saying they dont have all the bills, but i have sent them many times and receive that they have gotten the forms. someone gave me a random $ amount and now they don't know where that number came from. all very fishy. talked to an insurance broker in july, he recommended filing a claim with you. in october everything on my account reverts to a new year of billing so they may try to make me pay more after that and claim its a new cycle.
other documents available upon request.Business Response
Date: 10/13/2022
Business Response /* (1000, 13, 2022/09/14) */
We apologize for the frustration you've experienced when contacting us for support. We've reached out via phone and email and look forward to assisting you with your concerns. For assistance, please respond to the representative assigned to your case.
Consumer Response /* (3000, 15, 2022/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The have not offered anything new or an actual solution to the ongoing problem. The email basically consisted of the same nonsense that 15 apx hours of phone calls produced. No end solution.
Business Response /* (4000, 17, 2022/09/23) */
We understand your frustration and appreciate your correspondence as we continue to assist with the processing of your bills. As we discussed, additional information from one of your providers is still needed for one of your bills to be processed for sharing, but a check has been issued for the billing that was corrected. For further assistance please reach out to the representative assigned to your case.
Consumer Response /* (4200, 19, 2022/10/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After 10 months of trying to get answers to no avail, promises of phones call that never came, payment of bills that never got paid, until I filed this complaint against them. It had to come down to this. Now I have received several emails and phone calls- more than I have in nearly a year! Why does it have to come to this? I still have to have this as my plan- do I have to go through this every time I need to have them do what they have said they would do with the money I have paid in to them, for faith that they will do the job promised? Something needs to be done for others that go through this and the ones in the future. I don't see how they can be in good standing as a business when you have to contact BBB to get anything accomplished. My credit has been threatened because of this, and that is not acceptable. Extremely disappointed and would NEVER recommend. There is not even a facility within 70 miles for me to go to for any coverage though CCM. As in this case - a medical emergency- my hands were tied. something needs to be attended to with this "ministry" and its mostly behind the scenes in the billing and processing dept. I have spent about 15 hours on the phone over the last 10 months, never got an answer from start to finish, just a lot of " I will check on this", "we will call you back" " I don't know's", and I am wanting this to be done. What a nightmare to work with this business. It should never had had to come to this to get them to do the job.Initial Complaint
Date:08/12/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been submitting claims for healthcare bills out of pocket to be reimbursed ("applied to annual household portion)"). Bills above $10,500 out of pocket should be applied to our annual household portions and eligible for sharing as in we should get reimbursed for them. I have submitted these bills 3/23/22, 4/27/22, 6/30/22 via email and 7/9/22 via mail, and again 8/12/22 via email. I have made several phone calls (4) and get varying responses each time: they said they haven't received it, resubmit documents as an attachment, resubmit documents in the body of the email, it's been denied but I can't tell you why, and most recently today you just follow up in 10-15 business days then disconnected. Most recently today the women on the phone was rude in saying that the diagnosis codes are not on the statements and they are. Each of these phone calls I anywhere from 1-2 HOURS where I spend much of my time with the representative placing me on hold, and am getting nowhere... I have $25k in medical bills ($15k that should be eligible for sharing) and I fear that they are pushing me off time and time again because they cannot process bills more then a Year old and that was the reason last year for all the rejections. I would appreciate any help at all.Business Response
Date: 10/04/2022
Business Response /* (1000, 5, 2022/08/29) */
Thank you for the opportunity to speak with you directly to assist with your questions and concerns. For medical bills to be processed for sharing, we require standardized medical billing forms (HCFA form or a UB04 form). When you or your provider have submitted this required information, your needs can be processed for sharing. We apologize for the frustration you have experienced in obtaining the information required for processing your bills from our member service representative. For further assistance please reach out to the representative assigned to your case.Initial Complaint
Date:07/17/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I fell at work on April 30, 2020. I broke both my wrists. I went to the ER and then about 10 days later had surgery on both hands to place screws and plates in them to correct the problem. We filed a workman's comp claim a couple days after I fell. They denied my claim about 2 weeks later saying I tripped on nothing that was their fault. We hired an attorney and after many, many months of going back and forth work offered a $4,000.00 settlement for my "deductible". I thought that would be fair, since I had coverage from Medishare. I am not trying to cheat anyone, just want what is due to me. The hospital sent in all the claims, however, Medishare "Christian Care Ministry" keeps denying them. First, Medishare "didn't receive the bills", we have had them resent many times from the hospital now their new "story" is it is past the allowed time. However, they did pay one bill from 5/7/20 from the surgery. Well that was because it was in litigation and out of our hands. According to the law, if something is in litigation it has to be considered when submitted. We have placed approximately 20 calls to Medishare and we are on very long hold times, get transferred around, then they are going to call us back and nothing ever happens. It has been a terrible game they are playing. We thought a Christian organization would not operate like this. We are very dissatisfied and are changing January 1, when we are eligible to an insurance company. We have been stuck with a $48,000 bill from the hospital. How can we get the message across to them that these bills need to be considered. Medishare paid the ER bill before my surgery and then the therapy bills after my surgery but not for the surgery. That is what the $48,000 is from. I have had to set up a payment plan with the hospital so they don't turn us over to collections. The hospital is not charging interest and I appreciate their kindness. I would appreciate any help you can get me. Thank you.Business Response
Date: 09/01/2022
Business Response /* (1000, 5, 2022/08/01) */
Thank you for the opportunity to speak with you directly regarding this issue. All bills that were received timely have been processed and shared in accordance with our member-voted sharing guidelines. To be eligible for sharing by Medi-Share members, the bills must be submitted within one year of the date of service. For further assistance, please reach out to the representative assigned to your case.
Consumer Response /* (3000, 7, 2022/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The hospital did send in the bills and they somehow seemed to pay some, but are acting like they never received the rest of the billing. It is all one billing. The bills were never seperated. They are trying to wiggle out of paying my bills. They say they didn't receive and my hospital says they sent them. Why would a hospital lie? They want paid and they will send the bill. So ask yourself, why would Medicare lie.....that way they don't have to pay this very large bill.
Now, they have asked my hospital to re-submit the bills. Well of course it is way passed the original date everything was sent it. This is a complete waste of time and they are dragging their feet. it is a stall tactic. I will not accept their "resolution".
Business Response /* (4000, 9, 2022/08/18) */
We understand your continued frustration regarding this bill. All bills that have been submitted have been processed and shared according to member-voted sharing guidelines. Unfortunately we have yet to receive some of the bills to which you are referring, and according to our member-voted sharing guidelines, providers or members must submit bills within one year of the date of service for bills to be considered for sharing. We have confirmed with your provider that they failed to submit this bill within the deadline for timely filing of medical bills. We need to receive a bill in order to discuss the possibility of making an exception to our timely filing guideline for sharing the need. We are happy to continue discussions if and when we receive the outstanding bills. Please reach out to the representative assigned to your case if you have any additional questions or concerns.
Consumer Response /* (4200, 11, 2022/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The terms were that they needed complete bills from the hospital. I called them and they are very behind on getting duplicates out. They could not promise me when they would be sending them to the address per Christian Care Ministry. I think we need to keep our word, and wait for the bills to arrive. Seems someone like to jump the gun and go behind my back. I do not appreciate someone not keeping their word. I'm waiting on the hospital to send their bills.
Christian Care Ministry, Inc. is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.