Complaints

This profile includes complaints for All County Preferred Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  All County Preferred Property Management

  3270 Suntree Blvd STE 1103 Melbourne, FL 32940-7556

  
• 

  All County Preferred Property Management

  4931 Parkview Drive Saint Cloud, FL 34771

  
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  All County Preferred Property Management

  1680 S Fiske Blvd Rockledge, FL 32955-2535

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live next door to a property managed by All County Preferred property management. A situation occurred where the tenant caused damage to my personal property. I contacted them in Mar 2024 and was told that they had just found out about the *** violation notice and would have someone come out to assess the situation that weekend. Since I didnt hear from them and the damage hadnt been addressed, I contacted them again in May. I was told that they were waiting for a violation letter from my ***. This of course is not accurate because our *** only deals with the owner. Since it was obvious that they had no intention of doing anything, I had to resort to reporting the violation to the city. Although the rental property issues appear to have been addressed because of the violation report, Im still left with damaged property. Since ********* appears to be incompetent, dishonest or both, I reached out to ******. I left him a message but he never returned my call. All Im asking for at this point is to get access to take pictures of the damage to send to my fence company so I can get the repairs done. Ive watched this property deteriorate and believe it is being poorly maintained which reduces the value of my home. Due to their negligence, the owner of the home is going to end up being sued. The issue could be easily resolved without involving the courts.

  

  Business Response

  Date: 07/12/2024

  We have reached out to the complainant regarding their statements and assumptions.  We expressed to the complainant that multiple statements they made were incorrect or we asked for clarity to see why they made the statements.  The situation was assessed within days of the complainant initially alerting us of the concern and we provided the tenant with a contact that could help them address the situation and the tenant addressed the situation of concern, prior to this complaint being filed.  The complainant has apparently not simply asked the tenant to see any damage caused to their personal property (a fence panel or post) and discussed repairs.  The complainant has addressed their concern with seemingly everyone else other than the tenant that caused some damage to the fence panel or post.  We are reaching out to the tenant to provide some photos to the complainant so that she can provide the photos to her fence company, and are happy to communicate with the complainant as long as they do not insult or speak disrespectfully to any of our office staff.

  The rental property has had maintenance done to it over the years; so any issues presented by the tenant, community association, or through inspections are addressed within the owner's timing.  The complainant's issue was not caused by the the management company or property owner's negligence and could have been simply resolved by basic communication with the tenant in the property who has not shown any resistance to resolving conflict or any violations.  We are hopeful that the complainant will allow communication with the tenant as a way to peacefully resolve the current issue.
  

  Customer Answer

  Date: 07/12/2024

  All I was trying to do was gain access to the property for repair purposes.  A property that he's contractually obligated to maintain. Even if had access today, I cant do repairs because the fence is still up and attached to mine.  This is not allowed in the state of ********  They've known about this since Mar 2024.  The owner of this company did contact me but was rude, aggressive, accusatory, abusive and requested personal information from me.  He refused to have an adult conversation about a peaceful resolution or path forward.   Any future communications will need to be done in writing.  Any attempts to contact me via phone or in person will be considered and reported as harassment to local law enforcement.   You have ethics obligations sir, which you are obviously not meeting.

  Customer Answer

  Date: 07/12/2024

   
  Complaint: 21978667
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I selected a rental property managed by All County Preferred because their mission statement promised that competent and honest professionals would manage the properties. ********* was aware that I had not visited the property before signing the lease and was relying on her video representation and disclosures.On December 21, 2023, ********* assured me that the maintenance items and property cleaning would be completed by the following week. I relied on this assurance when I submitted my application. However, on January 3, ****, she pushed back the move-in date to January 9th due to cleaning and repairs being completed over the weekend. Furthermore, ********* waited until January 8th, after she secured the first months rent, to disclose the loose tile issue despite it being discovered during the weekend cleaning. Additionally, she failed to mention all the other maintenance issues that werent finalized. Had ********* disclosed the true state of the property and the extent of the repairs needed, I would not have agreed to rent it.The contractor ********* sent over on January 9th, once the lockbox was accessed, confirmed that the property was not ready for occupation and informed her of such. As a result, I did not move into the premises on January 9th and have no intention of doing so. The stress of having to deal with potential health hazards in addition to numerous pending repairs is an unfair burden on me. Furthermore, the assurances ********* made by email were a written modification of the lease. Her failure to finalize the maintenance items and complete a professional cleaning is a breach of warranty. Therefore, I am *********** terminate the lease without penalty and receive a full refund. ****** was supposed to address my grievances with the landlord to see if he wants to terminate the lease and issue a refund. However, he has not gotten back to me with the landlords response.

  

  Business Response

  Date: 01/30/2024

  The complainant appears to simply be having "Buyer's Remorse".  The property is 40 years old and has normal wear and tear (including the exterior, which needs to be repainted) and is not perfect nor should it be expected to be in perfect condition.  The Landlord has replaced flooring in 4 rooms/areas, painted the interior, cleaned, etc.; and to describe the property as hazardous to health is extreme.  The property was previously rented and once the former tenants vacated,the property had several maintenance items that were performed to prepare it for a new renter.  The complainant did not physically visit the property prior to signing the lease, rather she chose to have our field inspector provide a video presentation of the property, at which time she had the opportunity to take a deeper dive into the areas that she has expresses concern about and complained about in this complaint.  The kitchen cabinets are not new (although the landlord just had the exterior doors replaced and painted) and the interior of the cabinet below the sink had water stain/damage which is common in many houses that experience a drip that results in water damage.  There is no leak of major concern to note,but the cabinets experienced some damage (mostly cosmetic).  The cabinet bottom (floor) can be covered with a new piece of wood to enhance its appearance; however it is purely aesthetic and no indications of anything that would be considered a hazard to health.
  
  The complainant noted gaps in the floor/baseboard area in some rooms, which are simply the height difference between the baseboard and the new luxury vinyl tile that was installed in the bedrooms.  The previous carpet filled more of the space that exists after the new flooring was installed and no quarter-round molding was installed nor were the baseboards lowered.  This concern is purely aesthetic.  The dishwasher contained discolored pieces on the top rack that the complainant noted and a new upper dishrack would be installed to address their concern.  Again, there are no reasonable concerns that the complainant has made that was being denied by the Landlord.
  
  The complainant is stating that the maintenance assistant has modified the lease agreement in making statements regarding any work that was going to be performed to address concerns raised by the complainant.  This is not the case.  The lease agreement clearly states "You acknowledge that you have inspected the dwelling and are fully satisfied and accept it in its as is condition, except as otherwise agreed by you and us in writing."  At the time of the lease signing, the complainant had the opportunity to see the condition of the property, including the condition of the cabinets in the kitchen.   The lease also states "If the dwelling is not ready for your occupancy on the beginning date of this lease, the beginning date may be extended up to 30 days or the lease may be voided at our option."  This allows for any repairs,cleaning, or corrections to conditions at the property without the need to terminate the lease as the complainant said that she is *********** do.  The maintenance assistant was trying to coordinate the cleaning and replacement of blinds in the days prior to the tenant's lease start date, and cannot guarantee that delays will not occur;which is the reason for the lease clause regarding the extension of the lease start date if needed.  The flooring issue was identified when the cleaning was being performed and the issue was scheduled to be addressed as quickly as possible.  The complainant states that the assistant waited until Monday to disclose an issue that was found over the weekend.  The assistant does not work over the weekend and simply relayed the information as she had it available.  The assistant did not withhold information in some attempt to hide information from the complainant.
  
  The Landlord and the management company has made attempts to quickly address concerns raised by the complainant, but the complainant appears to simply have buyer's remorse and maybe wishes that they chose a different property.  The complainant entered into a lease agreement freely and should honor their commitment per the lease agreement.  We await the landlord's decision to continue or to terminate the lease agreement.
  
  Our office is trying to broker a reasonable and amicable solution to the issues brought by the complainant; however, to simply demand a return of all monies and a termination of the lease agreement does not appear to be a good faith attempt to honor the agreement that the complainant entered into with the landlord.

  Customer Answer

  Date: 01/30/2024

   
  Complaint: 21218841
  
  I am rejecting this response because: To paint this as simply a case of buyers remorse is not a fair assessment. I was not expecting the property to be in perfect condition. However, wanting it to be professionally cleaned and for the damage that was left by the previous tenant to be properly addressed prior to my move-in date is a reasonable expectation. The contractor ********* sent over on 1.9.24 once the lockbox was accessed was quite apologetic for the poor state of the premises. He stated he wasnt informed anyone was moving in until that day. And he had told ********* that the property was not ready for occupation. This leads me to believe that there may not be a proper system in place to get a property ready for tenant occupation on your end. I had previously asked what exactly is your inspection and repair process to get a property ready and whether that procedure was followed here. But that inquiry was left unanswered. 
  
  If a cleaning was performed we have different standards of what clean is. I would have expected the following issues to be addressed during a professional cleaning: pink bacteria, roaches, stained toilet, trash removal and a sweeping. Furthermore, the warped water damaged cabinets are extremely concerning to me and not simply a cosmetic issue. Simply covering the cabinet floor with a new piece of wood is not ok. I consider this surface level solution to this issue hazardous to health. Once an area has experienced a leak and water damage proper steps need to be taken to ensure mold hasnt formed. Mold is often referred to as a silent killer because it can grow in hidden places and release harmful toxins into the air without any visible signs. Just because you see no indication of anything to be considered a health hazard doesnt mean its not present. It would be best for a professional inspector to assess the situation. I had previously asked what steps were taken to properly address the issue and if an inspection was performed to ensure mold hadnt formed from the damp environment caused by the leaks. But that inquiry was left unanswered. In addition, the unaddressed gaps in the floor/baseboard is not just an aesthetic issue, but also a potential health hazard. Not only can bugs easily crawl through these gaps and make their way into a living space but they are a prime place to hide and lay eggs and this can lead to unsanitary conditions and even health problems. Therefore, sealing up the cracks and gaps in a home is important to preventing insect infestation. As for the tile issue, the damage was discovered over the weekend but I wasnt notified about it Monday morning. Instead I was notified at 5:20pm, after I paid 1st months rent. Surely you can see how I can interpret that timing to be an intentional delay in disclosure. Besides that, Im not Im not understanding how these issues werent discovered during the move out inspection of the previous tenant. 
  
  Many of the issues (like the interior of the cabinets) were not shown in the field inspector video that was provided. Furthermore, on December 21, 2023 ********* stated It's important to mention that we have very few maintenance items to complete but we're finalizing them next week for sure (along with the cleaning of the property of course). Its that email Im considering a written modification of the lease terms. A statement that one will do something for sure can be considered a guarantee that can be relied on. This is because such a statement can be interpreted as promise or assurance that the action will be taken. Thats why I consider her failure to finalize the maintenance items and complete a professional cleaning a breach of warranty. 
  
  I have already communicated my desire to resolve this matter in a fair and amicable way. I believe that we can achieve this goal by working together and finding a mutually beneficial solution. In the spirit of good faith, I am willing to forgo the refund of application and administrative fees. However, I would like to request a refund of my security deposit and first months rent. I believe that this is a reasonable request given the circumstances. Please check if the landlord is willing to agree to these terms.

  
  Sincerely,
  
  ********************************

  Customer Answer

  Date: 02/01/2024

  We've reached an agreement. Thank you for assistance in resolving this matter.

• Initial Complaint

  Date:10/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I discontinued using All County Preferred as my property manager due to mismanagment of funds and lack of follow-up with myself and renters. During close-out, it was discovered All County did not pay the hired lawn maintenance company for two months despite the funds being deducted from my account. The attached email discussion states ********** Lawn Care was only paid for nine months from September 2021 to August 2022. However, the attached owner statement for the same time period states 11 months of lawn care was deducted from my account. When speaking to the lawn maintenance company, the owner received an email stating the office cannot account for two invoices and left it as items were unpaid. As of right now, it is falling on me to pay for services I've already paid for in terms of lawn care. I would either like All County Preferred to pay the lawn care company directly or refund the two months of service.

  

  Business Response

  Date: 12/02/2022

  Business Response /* (1000, 8, 2022/10/27) */ Contact Name and Title: Darryl G*************** Contact Phone: 3216073700 Contact Email: [email protected] The complainant indicated that the vendor was not paid for July and August invoices but that she was charged for July and August's invoices. The complainant's account was reviewed and the complainant was not charged for July and August invoices. The complainant was charged for June's invoice in July and was charged for March's invoice in September, but invoices for July and August were not charged to the complainant. It is suggested that the complainant believes that they were charged for July and August invoices because invoices for those months were not paid in those months; but the vendor agreed that they were not paid for those invoices and the complainant's account clearly shows that they were not charged for those invoices. We are happy to try to resolve the complainant's complaint if we can understand why she believes that she was charged for July and August's invoices. When our system pays a vendor, it registers the charge on the owner's account. Our office did not collect the amount of the invoices in our office's operating account and we are not holding those funds. Vendors do not always send invoices on-time and sometimes vendors apply payments to incorrect invoices; in addition, we acknowledge that we can make mistakes as well. We do hold the position that we did not steal the complainant's money and not pay the vendor. Any funds paid to the vendor are shown in the owner's statement. The vendor appears to be satisfied. If the complainant would like to show on their statement how they were charged for a specific month and the vendor expresses that they were not paid, then we may be able to explain why the complainant feels that we collected money from them and did not pay the vendor. If that information is provided, we are happy to respond with anything we can to provide understanding. All County Preferred Property Management Consumer Response /* (3000, 10, 2022/10/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please see the attached owner statement. The amount reflects 11 months of lawn service from September 2021 to August 2022. Using this calculation, I was charged through July. Business Response /* (4000, 12, 2022/11/04) */ Complainant's Owner's Statement (Dates: 9/1/2021 - 9/21/2022) shows a total of 11 payments made at $85 each. Here is how payments break down: Payment 1. Invoice # **** September Paid $85 Payment 2. Invoice # **** October Paid $85 Payment 3. Invoice # **** November Paid $85 Payment 4. Invoice # **** November Paid $85 Payment 5. Invoice # **** December Paid $85 Payment 6. Invoice # *****January Paid $85 Payment 7. Invoice # **** February Paid $85 Payment 8. Invoice # **** March Paid $85 Payment 9. Invoice # **** April Paid $85 Payment 10. Invoice #******May Paid $85 Payment 11. Invoice # **** June Paid $85 Payments total $935.00. As seen in the list above, our review shows that the vendor was paid twice for an invoice for service in the month of November 2021, which is when the vendor began regular monthly service. We can only speculate that the vendor may have sent the invoice a second time because they thought that they were not paid for it and our bookkeeper did not identify that the invoice was already paid when the payment was made a second time. So, there were a total of 11 payments made; however, no invoices were found showing payments for the months of July and August of 2022 as previously mentioned by the complainant nor did our office collect funds for those months and not pay the vendor. Following our review of the complainant's Owner's Statement and the vendor payments, the vendor was contacted with this information and asked to confirm their receipt of these payments and was asked to credit the complainant for a month of lawn care service since they were paid twice for the month of November 2021. We hope that this addresses the eleven payments shown on the Owner's Statement and gives clarity to where they were applied. Our office never intends to make a mistake and acknowledges that a bookkeeping error was made. We do hope that the complainant can see that it was not a malicious mistake and not one where we stole the complainant's money or purposely enriched ourselves at the expense of the property owner. We hope that the complainant can see that we did not benefit from the funds and also that we were eager to clear up the misunderstanding and mistake. We wish the complainant all the best and hope that this issue can be considered resolved.