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Business Profile

Property Management

Underill Management Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Underill Management Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Underill Management Company has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Underill Management Company

      490 N Harbor City Blvd Melbourne, FL 32935-6866

    • Underill Management Company

      1980 N Atlantic Ave STE 116 Cape Royal Building Cocoa Beach, FL 32931-3219

    • Underill Management Company

      906 Elmont St NW STE 11 Palm Bay, FL 32907-7618

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/19/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $1399.0 to the property management business as advanced plus key deposit and last month prorated rent. I vacated the premise July 2nd, 2022. The company refused to pay my balance and send me a letter with bogus numbers. I requested explanation behind those made up numbers and they threaten to go to collections and requested more money instead of any explanation. Underill management is run by fraudsters. I regret working with them to rent a property on Aug 13, 2021.

      Business Response

      Date: 11/07/2022

      Business Response /* (1000, 8, 2022/09/07) */
      Please see attached


      Consumer Response /* (3000, 10, 2022/09/07) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      The response doubles down on their ignorance about prorated rent that was paid in advance before property vacancy. It even shows on their sheet as credit. How convenient. I have provided them in writing well in advance of month notice. As previously noted, they keep on boasting about bogus charges and property left was in better condition than they provided. It's a house that can be landscaped in $80 but they'd like to charge white house landscaping work. Underill Management Company is not fit for anyone's business.


      Business Response /* (4000, 14, 2022/09/21) */
      Please see attached


      Consumer Response /* (4200, 16, 2022/09/21) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I asked them for pictures and they provided none. They are now saying they have pictures. I wrote them a letter before this dispute asking them exactly the documents to support their claim. They are now saying they have proof of pics but they never shared.


      Business Response /* (4000, 20, 2022/10/04) */
      ***Document Attached***
      Here are photos of the condition he left the property.


      Consumer Response /* (4200, 22, 2022/10/05) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Never argued about grass but the price they want to charge to cut grass. That is ridiculous to refuse deposit. Also, the so called "trash" on the back came with the house. I only moved it outside when I installed my own appliances. And what trash on front? I tossed all the trash possible and binned the rest. The recycling person comes only on Wednesday and I moved Saturday. That spot on the ceiling I do not recognize at all. Is it from same house? I doubt.

      This is ridiculous. Deduct $100 for grass and give me back my deposit.

    Underill Management Company is NOT a BBB Accredited Business.

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